1. Caitlin Rooney
24428 Zermatt Lane
Valencia, California 91355
Telephone: 661-607-1654
Email: caitr82@hotmail.com
To Whom It May Concern:
Your requirement for a knowledgeable and creative professional is an excellent match to my credentials, experience,
and reputation. As a highly-skilled professional, I am honored to present my resume for the available position. I have
10 years of experience in written and oral communications, project management, customer service and
administration at Princess Cruises.
I am a dedicated professional who is seeking to continue my growth. I am eager for new professional challenges and
feel confident of the skill I can bring to the open position. With the broad experience I have gained, I am now ready
to accept a more challenging position and will bring ambition, knowledge, and skill to the role.
Enclosed is my professional resume. Some of my key strengths include:
· Offers the ability to develop, execute, and manage complex courses, projects and processes; enhances
organizational operations through the implementation of effective programs
· Offers the ability to accurately anticipate trends, conduct competitive analysis, and advance company
directives through innovative communication initiatives
· Holds broad achievements in areas where administration, organization, interpersonal communication,
motivation, and management are required
· Combines solid planning, leadership, organizational, and analytical skills with the ability to communicate
well with individuals at all levels
· Developments and maintains instructional materials, publications and articles; highly creative professional
with a solid reputation for originality, innovation, dedication, and drive
My professional and academic background has provided me with the knowledge and skills necessary to succeed in
challenging and fast-paced environments. Throughout my career, I have consistently assumed increasing
responsibilities and successfully accepted and fulfilled each challenge. My professional and personal ethics have
contributed to my numerous successes. I also possess exceptional time-management, decision making,
organizational, and communication skills and offer the flexibility to adjust to changing schedules, fluctuating needs,
and shifting responsibilities.
I would appreciate the opportunity to speak with you in greater detail regarding this position. I am available for a
formal interview at your convenience. I can be reached anytime at 661-607-1654. I am certain that my experience,
skills, and self-motivation, when linked with the vision of your company will create dramatic and successful results.
Thank you for your consideration.
Respectfully Yours,
Caitlin Rooney
Enclosure: Caitlin Rooney Professional Resume.doc
Caitlin Rooney
24428 Zermatt Lane • Valencia, California 91355 • Telephone: 661-607-1654 • Email: caitr82@hotmail.com
Resourceful, creative, and focused professional, offering solid credentials and strengths in writing, program
development, training, and instruction. Demonstrated ability to produce creative materials and contribute to the
company’s needs and goals. Ability to create and execute work plans, meet changing needs and demands, and

2. leverage exceptional program planning and development. Possesses exceptional analytical, creative and critical
thinking, decision making, organizational, leadership, and communication skills. Offers the ability to create and
execute work plans, meet changing needs/demands, and leverage program planning/development.
• Creative & Intuitive Mindset • Leadership/Motivation & Teamwork • Training Administration/Education • Recruiting •
Editing, Writing, & Producing Skills • Strategic Business Planning/Analysis • Communication & Interpersonal Skills •
Project Organization & Execution • Program and Process Management • Administrative Support Activities
Technology Snapshot: Microsoft Office Suite • Microsoft Windows • Microsoft Outlook • Adobe Photoshop •
Adobe DreamWeaver • Adobe Captivate • Adobe Illustrator • HTML • Sabre and POLAR Reservation System •
Siebel • Drupal CMS • Enterprise LMS
PROFESSIONAL EXPERIENCE
Hotel Operations Specialist, Princess Cruises Corporation, Valencia, California
2013 to May 2015 $52,00/yr
Write, edit and update policy and procedure content. Review and edit articles, charts and pictures for company
publications. Write articles for company blog. Manage shipboard reward program. Analyze and organize incoming
data on a daily, weekly and monthly basis.
· Promoted throughout tenure with Princess Cruises Corp for exceptional internal contributions and
achievements; assumed positions of increasing responsibilities and exceeded set expectations
Training Administrator, Princess Cruises Corporation, Valencia, California
2006 to 2013 $48,000/yr
Produced technical and soft skill content for training material, computer-based training courses and instructor-led
educational programs. Trained call center employees on reservation computer systems. Managed and maintained the
company’s online learning website and scheduled and coordinated training courses aboard vessels. Managed
company employee compliance records. Input and analyzed any data within the internal Learning Management
Systems. Screened, interviewed, developed and retained qualified Employment candidates.
Custom Air Agent, Princess Cruises Corporation, Valencia, California 2005 to 2006
$12/hr
Delivered quality customer service and support; conducted comprehensive needs analysis, coordinated flights,
responded to inquiries and questions, and monitored arrangements. Provided follow-up support with Airlines, Travel
Agents or Cruise Passengers to confirm reservations and communicate any changes.
Direct Desk Sales Agent, Princess Cruises Corporation, Valencia, California 2004 to 2005
$10/hr
Supported inbound callers in vacation scheduling and coordination; responded to inquiries, questions or requests,
scheduled group vacations or cruises, effectively resolved conflicts, and processed all payments.
Guest Relations Lead / Hostess, Six Flags California, Valencia, California
2000 to 2004 (Seasonal) $8.75/hr
Facilitated the admission of all guests into the parks and delivered quality guest service and support; responded to
inquiries, questions, or requests and effectively resolved complaints. Coordinated the lost and found operations of
the park; assisted children in locating parents and guests in locating lost items. Supervised, motivated, mentored, and
evaluated employees, facilitated training programs, and planned and coordinated daily workflow. Promoted and sold
season packages, merchandise and tickets packages.
EDUCATION AND TRAINING
Bachelor of Arts degree with a major in Communications – Public Relations, Research, Publication
Courses
California Lutheran University – Thousand Oaks, California – Bachelor of Arts degree completed in May 2004