The document is a resume for Robert Cameron summarizing his experience and skills as a concierge. It outlines his exceptional client service abilities and experience in the luxury hotel industry, including positions as a prestige concierge and concierge at high-end hotels in Chicago. His skills include conducting himself with world-class concierge efficiency, outstanding communication, and attention to detail while addressing problems proactively.
Office In charge and media professional with extensive experience in media monitoring analysis reports, uploading relevant and timely stories online for company websites, creating e-newsletters by selecting stories targeted at specific groups, and day-to-day office administration. Skilled at handling calls, preparing Media Monitoring reports for the PR Clients, organizing press conferences and coordination and liaison. Efficient team player, problem solver and creative thinker.
Office In charge and media professional with extensive experience in media monitoring analysis reports, uploading relevant and timely stories online for company websites, creating e-newsletters by selecting stories targeted at specific groups, and day-to-day office administration. Skilled at handling calls, preparing Media Monitoring reports for the PR Clients, organizing press conferences and coordination and liaison. Efficient team player, problem solver and creative thinker.
Accomplished business professional with experience thriving and excelling in a fast-paced environment. Consistent and determined work habit with resolving challenging issues. Dynamic people management and leader skills. Distinguished planning and organizational skills and the ability to multi-task/delegate assignment in a high pressure setting. Effective team-player with first rate communication skills necessary to build productive working environment. Highly self motivated and reliable problem solver when working with a challenge. Dynamic and results oriented professional, equipped with comprehensive knowledge in executive marketing position.
I have extensive managerial, customer service, sales and project management experience. I am an energetic person, who’s able to work well without supervision to meet goals and objectives. I pride myself on my ability to succeed to work effectively under any circumstances at hand. I would like to apply my talents and skills to a position with your team.
1. Robert Cameron
5108 N. Glenwood Avenue Chicago, IL 60640 / 773.480.9921 / robertcameron3@gmail.com
SUMMARY/SKILLS
• Conducting your environment with the efficiency of a world-class concierge
• Exemplary client/customer service
• Outstanding oral/written communication skills
• Enjoys research, writing, editing
• Attending to details while seeing the big picture
• Providing solutions before problems arise
• Engendering camaraderie among team members
• MS Office Suite (including Outlook), Salesforce
I have an exceptional performance history in the five-star luxury hotel market with an emphasis on creative and
innovative service enhancements, interpersonal communications, creative problem solving, operations, and
management.
I am a person who simply gets a great deal done—efficiently and seamlessly. I build lasting partnerships
through diligence, determination, compassion, conviction, and respect, while maintaining a collaborative desire
to serve and accomplish. I believe in, and practice, personal and professional responsibility.
PROFESSIONAL EXPERIENCE
AXA Assistance USA, 122 S. Michigan Ave., Chicago, IL
Prestige Concierge
June 2015–Present
Providing personalized service to our top-tier clients that includes extensive travel itineraries, coordination of
meetings, entertainment, and account management.
The Peninsula Chicago, 108 E. Superior Street, Chicago, IL
Concierge
May 2001–May 2015
• Recognized approaching trends that necessitated shifts in procedure, information, tools, and resolution
• Team building, guest complaint engagement and resolution: finding solutions that are uncommonly
fresh, fair and equitable
• Coordinated schedules, organized meetings, travel itineraries, and entertainment for clients
Member Les Clefs d’Or USA
Lightflow, 980 N. Michigan Avenue, Chicago, IL
Senior On-line Concierge
March 2000 to April 2001
Les Concierges, 100 Bush Street, San Francisco, CA
Concierge
June 1997 to December 1999
EDUCATION
Northern Illinois University, B.A., Corporate Communications