Caitlin Rooney is applying for an open position and provides her resume and cover letter. She has 10 years of experience in communications, project management, customer service and administration at Princess Cruises. She is seeking new professional challenges and brings skills in areas such as planning, leadership, communication, and creativity. Her background provides knowledge and skills to succeed in challenging environments and she has consistently taken on increasing responsibilities.
I need a 1 page professional bio. My cover letter and resume i.docxeugeniadean34240
I need a 1 page professional bio.
My cover letter and resume is attached.
As an experienced and motivated professional with exceptional leadership and interpersonal abilities, I am prepared to significantly contribute to your organization’s goals in this role.
My background lies in workforce and economic development, managing operations, teams, conflict resolution, and processes to propel revenue increases while realizing enhanced corporate success and productivity. From establishing and implementing visionary business strategies to driving employees to achieve peak performance levels, I excel at directing strategic enhancements to outperform open objectives while communicating openly and effectively with staff and management teams.
Highlights of my experience include the following:
Ø Excelling as the Manager of the workforce development team with the Shelby County Alternative Schools for the past 10 years, federal grant management, identifying employment opportunities for youth and adult offenders, educating and supporting clients through vocational training initiatives, evaluating client work interests and aptitudes, and connecting clients with eligible and appropriate employment programs.
Ø Assisting program participants in identifying anger, recognizing aggressive behavior triggers, and learning tension and anger management techniques.
Ø Coaching and mentoring staff to ensure outstanding job performances and maximum program effectiveness. (virtual and face-to-face)
Ø Scheduling and coordinating opportunities for training, recreation, and leisure activities tailored to participants ‘preferences and age-appropriateness
Ø Encouraging an atmosphere supportive of constructive feedback and performance evaluation/improvement
Ø Adept at establishing goals and driving achievement through education, training, communication, and resource utilization
Ø Maintaining detailed records and reports to document participant progress and status
Ø Demonstrating solid time management, interpersonal, and organizational skills, as well as Microsoft Office proficiency.
Ø Compiling and analyzing client data obtained through records, tests, interviews, and other professional sources, determining clients’ suitability for various job opportunities and vocational training programs
Ø Facilitating and leading both individual and group orientation sessions and educating participants on requirements for participation in agency- sponsored programs
Ø Establishing solid and trusting relationships through exceptional relationship-building skills; utilizing solid communication and interpersonal abilities to secure employer and client trust
My proven dedication to optimizing workforce development and employment success through my expert knowledge of learning, development, and conflict resolution strategies will contribute immensely to the success of your-team.
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1. Caitlin Rooney
24428 Zermatt Lane
Valencia, California 91355
Telephone: 661-607-1654
Email: caitr82@hotmail.com
To Whom It May Concern:
Your requirement for a knowledgeable and creative professional is an excellent match to my credentials, experience,
and reputation. As a highly-skilled professional, I am honored to present my resume for the available position. I have
10 years of experience in written and oral communications, project management, customer service and
administration at Princess Cruises.
I am a dedicated professional who is seeking to continue my growth. I am eager for new professional challenges and
feel confident of the skill I can bring to the open position. With the broad experience I have gained, I am now ready
to accept a more challenging position and will bring ambition, knowledge, and skill to the role.
Enclosed is my professional resume. Some of my key strengths include:
· Offers the ability to develop, execute, and manage complex courses, projects and processes; enhances
organizational operations through the implementation of effective programs
· Offers the ability to accurately anticipate trends, conduct competitive analysis, and advance company
directives through innovative communication initiatives
· Holds broad achievements in areas where administration, organization, interpersonal communication,
motivation, and management are required
· Combines solid planning, leadership, organizational, and analytical skills with the ability to communicate
well with individuals at all levels
· Developments and maintains instructional materials, publications and articles; highly creative professional
with a solid reputation for originality, innovation, dedication, and drive
My professional and academic background has provided me with the knowledge and skills necessary to succeed in
challenging and fast-paced environments. Throughout my career, I have consistently assumed increasing
responsibilities and successfully accepted and fulfilled each challenge. My professional and personal ethics have
contributed to my numerous successes. I also possess exceptional time-management, decision making,
organizational, and communication skills and offer the flexibility to adjust to changing schedules, fluctuating needs,
and shifting responsibilities.
I would appreciate the opportunity to speak with you in greater detail regarding this position. I am available for a
formal interview at your convenience. I can be reached anytime at 661-607-1654. I am certain that my experience,
skills, and self-motivation, when linked with the vision of your company will create dramatic and successful results.
Thank you for your consideration.
Respectfully Yours,
Caitlin Rooney
Enclosure: Caitlin Rooney Professional Resume.doc
Caitlin Rooney
24428 Zermatt Lane • Valencia, California 91355 • Telephone: 661-607-1654 • Email: caitr82@hotmail.com
Resourceful, creative, and focused professional, offering solid credentials and strengths in writing, program
development, training, and instruction. Demonstrated ability to produce creative materials and contribute to the
company’s needs and goals. Ability to create and execute work plans, meet changing needs and demands, and
2. leverage exceptional program planning and development. Possesses exceptional analytical, creative and critical
thinking, decision making, organizational, leadership, and communication skills. Offers the ability to create and
execute work plans, meet changing needs/demands, and leverage program planning/development.
• Creative & Intuitive Mindset • Leadership/Motivation & Teamwork • Training Administration/Education • Recruiting •
Editing, Writing, & Producing Skills • Strategic Business Planning/Analysis • Communication & Interpersonal Skills •
Project Organization & Execution • Program and Process Management • Administrative Support Activities
Technology Snapshot: Microsoft Office Suite • Microsoft Windows • Microsoft Outlook • Adobe Photoshop •
Adobe DreamWeaver • Adobe Captivate • Adobe Illustrator • HTML • Sabre and POLAR Reservation System •
Siebel • Drupal CMS • Enterprise LMS
PROFESSIONAL EXPERIENCE
Hotel Operations Specialist, Princess Cruises Corporation, Valencia, California
2013 to May 2015 $52,00/yr
Write, edit and update policy and procedure content. Review and edit articles, charts and pictures for company
publications. Write articles for company blog. Manage shipboard reward program. Analyze and organize incoming
data on a daily, weekly and monthly basis.
· Promoted throughout tenure with Princess Cruises Corp for exceptional internal contributions and
achievements; assumed positions of increasing responsibilities and exceeded set expectations
Training Administrator, Princess Cruises Corporation, Valencia, California
2006 to 2013 $48,000/yr
Produced technical and soft skill content for training material, computer-based training courses and instructor-led
educational programs. Trained call center employees on reservation computer systems. Managed and maintained the
company’s online learning website and scheduled and coordinated training courses aboard vessels. Managed
company employee compliance records. Input and analyzed any data within the internal Learning Management
Systems. Screened, interviewed, developed and retained qualified Employment candidates.
Custom Air Agent, Princess Cruises Corporation, Valencia, California 2005 to 2006
$12/hr
Delivered quality customer service and support; conducted comprehensive needs analysis, coordinated flights,
responded to inquiries and questions, and monitored arrangements. Provided follow-up support with Airlines, Travel
Agents or Cruise Passengers to confirm reservations and communicate any changes.
Direct Desk Sales Agent, Princess Cruises Corporation, Valencia, California 2004 to 2005
$10/hr
Supported inbound callers in vacation scheduling and coordination; responded to inquiries, questions or requests,
scheduled group vacations or cruises, effectively resolved conflicts, and processed all payments.
Guest Relations Lead / Hostess, Six Flags California, Valencia, California
2000 to 2004 (Seasonal) $8.75/hr
Facilitated the admission of all guests into the parks and delivered quality guest service and support; responded to
inquiries, questions, or requests and effectively resolved complaints. Coordinated the lost and found operations of
the park; assisted children in locating parents and guests in locating lost items. Supervised, motivated, mentored, and
evaluated employees, facilitated training programs, and planned and coordinated daily workflow. Promoted and sold
season packages, merchandise and tickets packages.
EDUCATION AND TRAINING
Bachelor of Arts degree with a major in Communications – Public Relations, Research, Publication
Courses
California Lutheran University – Thousand Oaks, California – Bachelor of Arts degree completed in May 2004