1. Charisse L. Brooks
PO BOX 46825
BEDFORD, OHIO 44146
REESEB26@YAHOO.COM
PRIMARY(216) 450-2781
STRONG REFERENCES AVAILABLE
CAREER SUMMARY
Process manager with communication and analytical skills. Degreed, organized, detail-oriented individual with 15
years of Business sales and management skills. Highly self-directed, with proven ability to work effectively without
supervision.Experienced in recruiting, training and developing personnel to their full potential.
Constellation Energy Business Risk Analyst Executive July 2016-Present
● Actively seek out business relationships to share current PUCO energy market trends through Door 2 Door,
Face 2 Face, calling, networking and social media interactions.
● Set up meetings with potential clients and listen to their wishes and concerns
● Prepare and deliver appropriate presentations on products/ services
● Create frequent reviews and reports with sales and financial data
● Ensure the availability of stockfor sales and demonstrations
● Participate on behalf of the company in exhibitions or conferences
● Negotiate/close deals and handle complaints or objections
● Collaborate with team to achieve betterresults
AT&T Business Services Business Account Manager Sept. 2014-Sept. 2015
● As a business account manager my responsibilities were to use my advanced business selling techniques to
increase AT&T Small Business sales.
● My duties involved meeting and exceeding business-to-business sales quotas,new account penetration and
business development.
● Work independently to promote the sale of U-Verse Cable television, U-Verse high speed Internet and U-
Verse Digital Home Phone services to new or existing customers.
● I established durable contacts with both new and existing customers,and understanding customers’needs
and coming up with solutions.
● Working with a team on a consultative outbound telemarketing/field within our AT&T Small Business
sales team.
● Responsible for the upsell of U-Verse Voice, Wireless Data and video services to existing customers, as
well as the renewal, retention and win back of customers.
ECRM Market Gate™ Consumer Affairs Specialist Jun. 2013-May 2014
● As a consumer affairs specialist I practiced, strategies and technologies that companies use to manage and
analyze customer interactions and data throughout the customer lifecycle, with the goal of improving
business relationships with customers, assisting in customer retention and driving sales growth.
● Knowledge of single and multiple products lines such as: Monistat,St. Joseph,Salon Pain relief.
EDUCATION
Wright State University, Master of Liberal Arts: Applied Behavioral Sciences/Criminal Justice Dayton,
Ohio
Wright State University, Bachelor of Liberal Arts: Public Relation/Communications Dayton, Ohio
ACTIVITIES & AWARDS
Cuyahoga County Board of Elections Poll Worker 3/2011-Present
Maple Hts. Recreation Volunteer Soccer Coach 4/2011-Present

2. Charisse L. Brooks
PO BOX 46825
BEDFORD, OHIO 44146
REESEB26@YAHOO.COM
PRIMARY(216) 450-2781
STRONG REFERENCES AVAILABLE
Employee of the Month for AT&T 100% quota reached in quality and production