1. Bryan Martin (267) 872-2224 Bryan.Martin11@yahoo.com
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612 Crown St.
Willow Grove, PA 19090
Summary
An experienced professional with expertise in various areas of business functions. Highly effective in
customer relations in the healthcare industry. Organized and effective project manager. Diligent leader
through each taskto achieve team goals.
Professional Experience
Genesis Healthcare-Hopkins Center
Director of Customer Relations Department
3/2012 - present
Manage the customer relationship for non-clinical activities
Support the business objectives of the Nursing Center
Initiate and complete Medicaid process
Maintain accurate and timely census
Manage resident fund account
Coordinate all month end activities
Verify all payer sources to ensure timely payment
Build positive relationships with customers and families while maintaining their highest quality of
service.
Genesis Healthcare -Willow Ridge Nursing Center
Asst.Director of Customer Relations 2006-2012
manages team to meet financial goals of facility
processes Medicaid benefit eligibility for residents
aids residents’and families in applying for Medicaid benefits
monitors vendorand facility accounts to ensure timely payment
leads weekly meetings with administrative staff
prepares reports utilizing Point Click Care program
ensures census goals are met
Bookkeeper-Account Receivable/Payable -Business Office 2004-2006
coordinated payments to vendors and facility to ensure timely payment
facilitated conferences with residents and family to aid in processing of accounts
posted daily census using Power Click Care program
managed insurance processing for residents
N.A.N. Supplemental Staffing, INC 2002-2004
Operations Coordinator-Business Department
supervised AP/AR operations to meet critical deadlines
worked with financial analyst to achieve budget goals
conducted weekly departmental staff meetings
customized AP/AR operations
negotiated clients’ contracts
2. Education
St. Francis University, Loretto, PA
Bachelors of Science in Business Administration
Professional Skills
Point Click Care
Microsoft PowerPoint, Microsoft Excel
EVS, Rox, Promise, Dorado