JBIEN_RESUME_April_2016
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The document is a resume for Joyce Bien summarizing her experience in customer relations roles over 20 years. She has held roles at various companies in industries like food/pharmaceuticals, glass manufacturing, shipping/freight, industrial chemicals, and medical equipment. Her experiences include maintaining customer relationships, resolving issues, processing orders, coordinating with other teams, and ensuring compliance with standards. She has a background in business courses and skills in various software programs.
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JBIEN_RESUME_April_2016
- 1. JOYCE BIEN Customer Relations Professional 18 SachsonPlace,WappingersFalls,NY 12590 (845) 235-0930 jbien75@gmail.com ___________________________________________________________________________________________ Strengths include: development and nurturing of customer relationships and resolving challenging client relation issues. Balchem Corp., Middletown, NY 2015-2016 Food/Pharmaceutical Manufacturer Customer Relations Product Specialist Provided customer relations to maintain current business and support growth Pro-actively secure orders Responded to requests frompotential customers regarding product information Advise sales force of leads Maintained related reports Interacted with sales staff and customers to obtain accurate forecasting figures SCHOTT, N.A., Elmsford, NY 2011 - 2015 Glass Manufacturing Labware Division CustomerService Representative Process all customer purchase orders and returns in SAP in a timely and accurate manner Coordinate with accounts receivable concerning short payments and past due invoices Place purchase orders with factory in Germany using SAP Assisted another division for a 6 month period to ease a staffing shortage PUROLATOR USA,Newburgh, NY 2007 – 2009 Commercial Shipping / Freight Client Relations Representative Responsible for high volume key accounts exporting to Canada (i.e. Xerox, Olympus) Acted as a liaison between United States customers and Canadian Customs Researched and processed all credits Maintained compliance with customer’s contract / scope of work Coordinated with warehouse staff to ensure customer shipments were cross-docked in good order along with proper documents Bills of Lading, commercialinvoices Prepared and submitted timely reports within a minimal window of time to do so Trained customers to utilize new tracking program Improved response time to customers, which was noted during quarterly business reviews Trained my replacement to maintain a high service levelto our customers
- 2. JOYCE BIEN(Continued) Page 2 EMD CHEMICALS, Hawthorne,NY 2004 – 2007 Industrial Chemicals Inside Account Representative Responsible for high volume key accounts within the Industrial Pigments Division Provided support to overseas Merck affiliates in the export department Processed purchase orders for export and domestic customers Acted as a liaison between planning division / overseas affiliates to provide accurate product availability Provided back-up support for Inside Account Representatives in Auto and Cosmetic Divisions Ensured compliance with ISO 9001:2000 guidelines Prepared data for migration to new SAP system CARL ZEISS, INC., Thornwood,NY 1995 – 2004 High End Medical and Laboratory Equipment - Administrator, NationalAccounts Supported National Accounts Director re: sales/other projects as needed (i.e. account audits) Managed pricing structures/price books; verified that allnew contracts were implemented per terms Processed administrativefee payments, reported sales to each nationalaccount Communicated with contract representatives to maintain accurate database information Credit Administrator Responsible for customer relationship development Opened all new accounts, monitored credit limits, analyzed financialstatements to calculate credit strategies Coordinated division wide credit processing standardization; advised senior management re: credit issue solutions/procedural improvements and served as internal/externalliaison re: credit related communications and problems Traffic Coordinator Reviewed all incoming/outgoing orders, coded bills, audited cost centers,and handled duty bills, coding freight UPS drop shipments, resolved storage issues. Investigated lost shipment claims for big ticket surgicalnavigation equipment. EDUCATION: Mercy College, Dobbs Ferry, NY Business Courses SKILLS: SAP, JD Edwards, AS400, MS Windows, Excel, Word, Outlook, various internet applications