Qi Yendahil Hill is an experienced information technology professional seeking a network security position. She has a Bachelor's degree in Information Systems Security and certifications in SQL Server, Ethical Hacking, and CompTIA Security+. Her experience includes network security analysis, database engineering, helpdesk support, and information systems technician roles for government contractors. She has strong skills in Windows, Linux, databases, networking, and security tools.

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QI Y E N D A HI L L
Self-motivated and detail-oriented Information Technology professional experienced in analyzing data and
utilizing exceptional problem solving skills to resolve challenging tasks.
EDUCATION & TRAINING
Bachelor's of Information Systems in Security Administration | 03/2015
Strayer University, Chester, VA
Associate's of Applied Science in Information Technology, Network Support Specialization | 05/2010
John Tyler Community College, Chester, VA
TRAINING/CERTIFICATIONS
SQL Server 2012 Training| 05/2011
Certified Ethical Hacking Certification| 06/2015
CompTia Security+ Certification CE| 04/2012
PROFESSIONAL EXPERIENCE
Government Contractor/Network Security Analyst
Insight Global, Fort Lee, VA | 05/2015 – 08/2015
• Utilized provided sensors, systems, and tools to monitor, detect, analyze, investigate, report, and
track security-related “events” such as signs of intrusion, compromise, misuse, and non-
compliance
• Performed daily analysis of log files from a variety of sources within the network to include
individual host logs, network traffic logs / packet captures, firewall logs, and intrusion detection
system logs
• Performed event correlation using information gathered from a variety of sources within the
network to gain situational awareness and determine the effectiveness of an observed attack
• Scanned devices on the network for network and system vulnerabilities, daily analysis of security
logs to detect incidents and generation of metrics and reporting on a regular basis
• Monitored appropriate security bulletins and report any security issues that may impact the
network
Government Contractor/Database Engineer
Mantech International, Quantico, VA | 02/2014 – 05/2015
• Responsible for the analysis, evaluation, design, training and management of existing or proposed
database systems based on customer requirements and specifications
• Managed all software inventory for licensed software used; approved and distributed software
requests
• Created weekly IM Newsletter to inform center staff of more efficient ways to utilize the center’s
technology
• Used SharePoint to develop and test custom web parts, libraries and lists; managed site
permissions and monitor disk space usage
• Used complex formulas to create Excel spreadsheets and pivot tables to track and analyze budget
data
Government Contractor/Helpdesk Support Technician
TekSystem, Richmond, VA | 04/2013 – 07/2013
• Resolved technical problems and answered queries that originated by telephone or e-mail
• Recorded, maintained and updated records in the Incident Management system
• Documented and submitted problem resolutions to the knowledge database in order to assist other
helpdesk personnel with problem resolution

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Government Contractor/Helpdesk Tier II-III Specialist
Camber Corporation, Fort Lee, VA | 07/2012 – 09/2012
• Provided phone, remote desktop, and onsite troubleshooting for more than 700 users
• Answered trouble tickets for users and documented resolutions
• Configured workstations/laptops for new and remote users
• Performed both manual and automatic installation of updated software packages
• Used Active Directory to set up user accounts, computer registration and grant file/folder
permissions
• Mapped workstations/laptops to network printers
• Re-imaged laptops
Government Contractor/Information Technology/Database Assistant
SAIC, Alexandria, VA | 08/2011 – 07/2012
• Provided remote support to over 1000 users world-wide requiring access to intelligence databases,
and troubleshot approximately 40 PKI certificate issues daily
• Monitored nine separate networks to ensure security and ongoing availability to users
• Transferred data formats between multiple networks and classifications without security
violations
• Performed SQL queries to provide monthly metrics to program manager on security clearance
status of customers
Government Contractor/Information Systems Technician
Harris IT Services, Herndon, VA | 04/2011 – 08/2011
• Provided remote support to more than 900 users requiring hardware and software support for
computer systems, peripherals, and printing devices
• Monitored ticket queue for new call tickets; received more than 60 calls per day
• Used active directory to make changes and updates to user accounts
Administrative Assistant/Desktop Support/Medicaid Billing Clerk
Petersburg City Public Schools, Petersburg, VA | 05/2002 – 04/2011
• Installed, configured, maintained and troubleshot computer software and hardware
• Provided technical support for e-mail, network connectivity and system maintenance
• Re-imaged and installed software on more than 800 PCs and laptops within seven schools and
administrative offices
• Planned for and responded to service outages and other problems
• Monitored staff participation in quarterly Random Moment Time Study
• Tracked and monitored special education students for Medicaid eligibility
• Performed queries of state Medicaid database to assess Medicaid reimbursement eligibility of
students
• Trained educators on Medicaid requirements and modifications
• Prepared mandatory Medicaid quarterly and annual cost reports
• Maintained departmental budget and supply inventory
• Prepared and submitted bi-monthly payroll
• Prepared monthly Suspension and Truancy reports
COMPUTER SKILLS
Windows XP/7/8, Mac 0SX, UNIX, Microsoft Office XP/2007/2010/2013, Microsoft Office 365, MS Word,
MS Access, MS Excel, MS Project, MS Visio, MS Outlook, MS PowerPoint, SQL Server 2012, Active
Directory, Oracle PeopleSoft SIS, Gateway EDI, Symantec Ghost 6.0, Remedy, Magic, Bomgar, SharePoint,
Blue Coat Reporter, NetScout, Wireshark, Sourcefire, ACAS, RSA Envision, HBSS (ePO), Splunk, Snort,
Java, JavaScript, HTML, HTTP/1.1, TCP/IP, SQL, Cascading Style Sheets (CSS), Macintosh, Dell, HP