1. BRENT NORMAND
(512) 461-8055 • Linkedin Profile • bnormand@mindspring.com
LOAN OFFICER • SALES MANAGER • OPERATIONS MANAGER • TITLE ABSTRACTER • EXAMINER
Sales Management & Operations Leadership / Team Development / Oil & Gas Titles / Analysis & Reporting
Powerful and transformative Sales and Operations Manager with over 18 successful years of combined experience in Operations,
Management, Strategic Sales and Business Development Initiatives, P&L Responsibility, Financial Reporting, Lending, Loan
Administration, Title, Team Development and Internal/External Client Relations. Demonstrated success leading company growth that
exceeded multimillion-dollar levels while providing award-winning sales and marketing leadership in highly competitive markets.
Possess a strong record of implementing initiatives that improve operations and sales revenue through a collaborative approach and
transparent cross-functional communication throughout an organization, holding teams accountable for their contributions. Adept at
driving efficiency, quality and profit gains in an industry known for cyclical nature of rapid growth, then downsizing, followed by more
growth. Demonstrated expertise in:
• Strategic Sales Operations and Leadership • B2B * B2C • Region/District Multi-Unit Sales Operations
• Sales Team Development, Training & Management • Forecasting, Budgeting & P&L Accountability
• Sales Presentations • Contract Negotiations • Market Expansion • Territory Growth
• Oil & Gas Leasing • Due Diligence • Contract Amendments • Revenue and Profit Growth Strategies
• Available for Business-Related Travel • Mortgage & Title Underwriting Guidelines
CAREER PROGRESSION
Movement Mortgage, LLC; Austin, Texas 2015-Present
New Penn Financial, LLC; Austin, Texas 2013-2015
Northstar Bank of Texas; Austin, Texas 2012-2013
MORTGAGE CONSULTANT/SPECIALIST
• Demonstrated exemplary leadership attributes in directing business development efforts providing sales, marketing and public
relations services, assisting a wide range of clients, dealing with all facets of human dynamics while closing their loan
• Continually analyzed business climate, including competition, market, positioning, product/service strategy, pricing, customer
demographics, forecasting models and loan sales processes
• Identified issues, broke down barriers and processes, formed hypotheses, synthesized conclusions, developed action plans and
implemented change that accelerated results for improved business performance and optimization
• Maintained crucial business relationships with realtors, lenders, appraisers, title companies, builders and clients
• Prospected for clients and outlined benefits of financing their new home/car and/or refinancing their existing home or car, selling
specific products that best suited their current and future needs, risk tolerance and repayment ability
• Actuated extensive business month-after-month on own accord, always exceeding expectations
• Brought in clients deemed ‘impossible’ through excellent presentations, call frequency and building a trust-based relationship
• Outlined options and benefits for borrowers; explained underwriting conditions and procedures that affected their loan as well as
provided credit counseling as needed
• Discerned clients’ needs, researched and cultivated lending packages filtering through lenders/investors nationwide to present
options matching clients’ specifications
• Represented organization at numerous community events, networking functions, trade shows, conferences and multi-cultural fairs
Terra Point Petroleum • Burgin & Associates; Fulshear, Texas 2010-2012
TITLE AGENT • TITLE ABSTRACTER • INDEPENDENT LANDMAN
• Performed due diligence on title defects; reviewed status and cured in order to reduce title risk associated with ownership and
mineral rights covering 1-1000 acres depending on project within the Eagle Ford Shale
• Utilized manual and computerized records, indexes, Internet and various periodicals with limited leasing and lease ratification
commitments with mineral and royalty owners
• Conducted detailed deed and title searches, right-of-way leasing, mineral rights leasing, surface title and ownership records research
within courthouses and title companies, curing unusual mishaps, including name correction, marital status as well as abstract titles
• Researched individuals’ background through heir-ships; created affidavits of identity, uncovered inherited family history as well as if
individuals passed without providing a will or trust for relatives

2. BRENT NORMAND
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Moncor/Schmidt Mortgage • Service Fist Mortgage; Austin, Texas 2009-2012
Mortgage Pros • Old Kent Bank • North American Mortgage; Austin, Texas 1997-2009
MORTGAGE CONSULTANT/SPECIALIST
•Same as above between 2012-2013
Custom Windows, Inc.; Houston, Texas 1990-1997
DISTRICT MANAGER • REGIONAL MANAGER • GENERAL MANAGER
• Led and directed daily operations management, talent management, financial reporting, accounting operations (payroll, A/R, A/P,
collections), inventory, training, sales, marketing, loss prevention/shrinkage and customer service for this wholesale/retail window
design manufacturer
• Interviewed, hired, managed and trained nine (9) employees; energized team by helping understand how their work contributed to
broader business objectives via communicating insights and understanding of issues and/or problems
• Continually stayed in touch with team regarding issues and concerns; promoted a high level of cooperation among team members,
resolving conflict within the work group as well as praise for a job well done
• Developed budgets and forecasts, prepared cost controls and financials with full P&L responsibility
 Established specific and much-needed performance metrics around gross margin ROI, achieving highest gain in history of company
• Lead overall strategic direction, growth of sales and new business development initiatives by conducting high-impact presentations
and expanded sales throughout State of Texas and parts of Louisiana
• Fueled bottom line performance by utilizing resources and increasing business within each account, winning contracts through
integrity-based selling principles that helped grow business exponentially
• Built relationships and negotiated contract terms and pricing while accelerating close rate on key opportunities, presenting Custom
Windows’ full portfolio of products
• Developed compelling marketing campaigns while qualifying opportunities, capturing new business and maintaining ownership of
existing accounts, convincing prospective clients of the value of company’s products and services
• Served as peer mentor/trainer in sharing best practices and paving the way for new Sales Rep success
EDUCATION: Texas A&M, Geography and Geology; College Station, Texas
Texas State University, History/Geography; San Marcos, Texas
LICENSES: Nationwide Mortgage Licensing System & Registry (NMLS) License; Residential Mortgage Lending Originator
(RMLO) License
TECHNOLOGY: Windows, Word, Excel, Outlook, Calyx Point, Desktop Underwriter and Loan Prospector