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Business Operations Manager


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Business Operations Manager

  1. 1. John D. Clark431 E. Canyon WayChandler, AZ 85249Phone: (480) 201-7952 E-mail: dclark0916@gmail.comOPERATIONS&BUSINESS MANAGEMENTSpecialty Products / Retail / Multi-UnitPROFILE: Operations Manager with extensive experience in operations, management and businessservices; Team leader with strong communication, analytical and problem solving skills; Expertise incapturing and synthesizing the needed requirements for generating sourcing plans and executing innovativenew solutions; Solution-based, research oriented professional that has created value for customers andclient partners.HIGHLIGHTS OF QUALIFICATIONS• Operations Management • Vendor Management • Problem Resolution• Strategic Sourcing Manager • Strong Negotiation Skills • Strategic Planning• Excellent Communication Skills • Supply Chain Acumen • Project Management• Financial Planning • Budget Management • ControllerSELECTED ACHIEVEMENTSOrganizational Restructuring: Oversaw the purchase of a multi-million dollar multi-unit/location retailcompany from its parent company and led a team that secured a revolving line of credit of 5 million dollarswith limited covenants. Result: Increased market share in a down economy.Vendor Management & Strategic Negotiations: Successfully negotiated steep discounts and rebates withvarious vendors. Result: Added over 800 thousand to the bottom line.Cash Flow / Strategic Planning: Implemented new procedures and policies that increased the rate of cashflow. Result: Net positive impact 60 thousand annualized.Operations Management / New Business Development: Operationally managed a new “Green” pilotprogram in our region. Result: Once rolled out to all business units, the program increased consumerconfidence while saving 200 thousand.Multi-Unit Expansion: Managed the Setup of various Business Units throughout the Southwest. Thisincluded site location, securing business licenses, securing vendor contracts, hiring personnel and travelingextensively throughout the region. Result: Increased our Market share throughout the Southwest tobecome the leader in our industry.CEO Support / Leadership Liaison: Personally met with CEO on a weekly / monthly basis to make surewe were on target for our Big Vision. Result: Increased market share throughout Arizona, Nevada andCalifornia.Customer Relations / CRM: Managed the creation and implementation of a new Pareto system to trackcustomer complaints and actions to resolve them. Result: Approximately 120k savings annualized.Employee of the Year: Received on Four Separate Occasions.Research of the Month: Pierce EislenDelta Mu Delta: Inducted into the International Business Honor Society – November 2012TECHNICAL APPLICATIONSExcel, Access, IBM Lotus, Adobe Photo Shop, Microsoft Word, Adobe Reader, Exchange, Power Point,Compufloor, RFMS, and CRMPage 1
  2. 2. John D. Clark431 E. Canyon WayChandler, AZ 85249Phone: (480) 201-7952 E-mail: dclark0916@gmail.comOBJECTIVE: Seeking a challenging position utilizing problem solving, communication and leadership skillsto provide an immediate impact as a Business / Operations Manager.PROFESSIONAL EXPERIENCEPhoenix, AZ 08/2012- PresentDistinctive FlooringOperations Manager• Communicate daily objectives with team• Calculate Profit Margins• Create new Commission Plan / Structure• Created Service Level Agreements with Key Performance Indicators• Analyze trends• Developed / Created HR Manual for all New Hires• Reworking Policies and Procedures• Established New Strategic PlanScottsdale, AZ 01/2011 – 08/2012Pierce EislenQA Team Lead• Collaborated with team of 5• Set daily productivity goals• Coach and Mentor team members• Met Deadlines and Exceeded Expectations• Researcher of the Month• Given Roles with Increasing Responsibility• Set Expectations and Goals for TeamPhoenix, AZ 10/2009 – PresentConsultant• Collaborated with the C-Level Executives on a daily basis to reduce avoidable costs• Communicated objectives with Leadership Team as well as all supply chain team members andprovided key performance indicators to monitor business performance• Conducted extensive analysis and implemented enhanced operational support systemsSouthwestern Floors Tempe, AZ 09/1992 – 07/2009VP of Operations 01/2008 – 07/2009• Team member that secured a $5 M credit line with a lender, created and developed cash flowmodels and Division Budgets as well as one overall Corporate budget, reduced expenses by 3%• Managed and responsible for day to day operations of Corporate office and outlying offices• Communicated monthly with Landlords and Municipalities as Issues arose. I also had a greatrapport with attorney’s and regulatory bodies in Arizona, California and Nevada• Applied cooperative teaming and project budget analysis to determine avoidable costs• Established continuous process improvement at all levels for the organization• Created policies and procedures for effective management and business development• Communicated and negotiated across all sectors and with various different teams• Primary contact for all vendors and their representatives• Responsible for 5 direct reports.• Met with cross-functional teams on a weekly basis to discuss goals and strategy• Continually delivered excellent customer service to our client partners, team members as well asPage 2
  3. 3. vendors• Excelled at coaching, mentoring and developing co-workersJohn D. Clark431 E. Canyon WayChandler, AZ 85249Phone: (480) 201-7952 E-mail: dclark0916@gmail.comVP of Operations (Tempe Floor Covering / Southwestern Floors) 08/2003 – 12/2007• Led an operation that generated in excess of $27 M in revenues, managed a budget in excess of• $25 M including Capital, Operating & Maintenance. Pioneered environmentally friendly initiative• that added roughly $200 K to the bottom line• Created and communicated key performance indicators in supply chain focused on indicatorexceptions and business gap closures while repositioning the company to expand lines of business• Developed and implemented business practices improving and reducing operating expenses• Analyzed existing support infrastructure and developed new procedures• Developed and implemented strategic planning for increased business• Traveled extensively to all offices ensuring company policies and procedures were appropriatelyfollowed• Developed HR manual establishing policies and procedures which encompassed safety guidelines• Managed corrective and preventive maintenance programs on behalf of the company through theuse of spreadsheets• Developed, implemented and monitored standards for the selection, installation and maintenanceof company owned systems• Created proprietary solution to monitor each facility, inventory, maintenance and correspondingrepairs• Continually monitored industry changes both technologically and customer service oriented forchanges that we could implement to ensure that we were the leader in our industry• Responsible for solving problems on a daily basis with both the corporate office and all outlyingbranches• Successfully built relationships with fellow employee’s and all vendors / contractors• Successful change manager• Reviewed impact of tenant improvement’s, reconfiguration or relocation. Often negotiated a win /win solution on behalf of the companyEDUCATIONUniversity of Phoenix – BS Business AdministrationConcentration in Operations ManagementGraduated with Honors – Delta Mu DeltaArizona State University – Business AdministrationApproximately 76 Semester Hours CompletedMinot State University – Minot – Economics / GeneralApproximately 45 Quarter Hours CompletedPage 3