Thomas J. Lewis is a technology consultant and project manager with over 20 years of experience in operations management, project management, market research, and analytics. He has expertise in innovative technologies, social media analysis, and automation. Lewis' most recent role was as a Sales Consultant at Yark Automotive Group. Prior to that, he worked at TNS for 16 years in various manager roles overseeing online survey programming, digital development, and online operations. Lewis has a Bachelor of Science in Information Technology from the University of Toledo and additional training in mobile market research and leadership.

1. Thomas J. Lewis
Sylvania, Ohio 43560
419.343.8400 • tj.lewis04@gmail.com • https://www.linkedin.com/in/tjlewis
Technology Consultant / Project & Program Management
Self-motivated, flexible, proactive management professional who leads teams to design and implement successful IT
projects aligned to business and IT objectives. Works directly with clients to build programs that resonate with
customers and generate significant revenue. Known for transparent and clear communications and efficient marketing
success strategies. Utilizes a collaborative approach to drive quantifiable results through effective leadership and
collaboration. Experience in streamlining and implementing systems and solutions for improving work efficiencies.
Strong background at building relationships with clients and co-workers and providing exceptional customer service to
ensure client satisfaction.
Areas of Expertise
• Operations Management
• Project Management
• Market Research
• Online Survey Methodologies
• Innovative Technologies
• Social Media Analysis
• Market Automation Platforms
• Analytics
• Solutions Focused
• Team Oriented
• Change Management
• Process Improvements
• Problem Resolution
• Quality Assurance
• Strategic Planning & Execution
• Client Relations
• Automation
• Outsourcing
Professional Experience
Yark Automotive Group; Toledo, Ohio (2016 – Present)
Yark Auto Group is the largest new and used car retailer in northwest Ohio and southeast Michigan. Yark Subaru was
voted the #1 car dealership to work for in North America.
Sales Consultant, Subaru (Commission Based)
Meeting customers face to face and establishing relationships with new customers by building a genuine
rapport. Maintaining contact with existing customers through meeting, emails and by phone. Advising
customers regarding payment options, loans, and leasing banking terms. Demonstrating vehicles to clients,
explaining their features and going for test drives.
TNS (Taylor Nelson, Sofres); Northwood, Ohio (2000 – 2016)
TNS is a full-service custom market research company that provides comprehensive, efficient, and economical solutions
to advance marketing initiatives to clients in a timely and professional manner.
Manager, Digital Development Specialist (2014 - 2016)
Part of the launch team that created a social media development group tasked with analyzing social media data
through the use of custom quires and collaboration sessions with clients. Built custom queries using NetBase to
analyze relevant data files based on client needs. Used Alteryx to streamline our data delivery process by
creating and implementing efficient automated workflows.
Manager, Online Operations (2014 — 2015)
Responsible for leading a team of 4 specialized online programmers and 4 senior data analyst all tasked with
delivering custom market research insights on our most trusted accounts. Served as an advisor to better
understand current needs and offer solutions. Evaluated team structure / workflow and modified as needed to
meet changing business needs.
Manager, Online Survey programming (2008 — 2014)

2. Clients included but were not limited to: Microsoft, Visa, Wells Fargo, Intel, Miller-Coors, GM, and Sony. Tapped
to lead a team of 6 specialized onshore computer programmers tasked with delivering scripts used to collect
data for Market Research. Assigned project work to include general management, scheduling, and mentoring to
ensure on time delivery, quality and completion of project within budget. Served as a trusted liaison to cross
functional departments both onshore and offshore. Communicated with clients, and sample / software vendors
to share capabilities or resolve conflicts.
Team Leader, Online Survey Programming (2005 — 2008)
Assist the supervisors in managing programmer workload and providing coverage when needed. Lead
programmer in the high level Conjoint surveys, which utilizes creative question display types and large database
tables accessed through query statements. Program and maintain several tracking jobs on a weekly and monthly
basis, along with taking on new and more complex programs.
Senior Online Survey Programmer (2001 — 2005)
Responsible for programming high level custom market research surveys for various corporations throughout
the country using a combination of HTML, ASP, Java Script and VB Script. Program multiple surveys within a
specific time frame in order to meet the demands of multiple clients in a fast paced volume driven environment.
Quickly learned the steps and procedures of newly developed company software package without training or
documentation through troubleshooting and logic skills ascertained from previous experiences.
CATI Programmer (2000 – 2001)
Initiated new procedures to load software in order to eliminate the risk of production problems that would cost
the company money during down time. Designed shells that modified reports on a nightly basis to eliminate the
need for programmers to do manually on weekends. Automated reports to eliminate excess paperwork which
saved co-workers 45 minutes of sorting each morning.
Circuit City, Toledo, OH (October 1997 – June 2001)
Sales Counselor (Commission Based)
Responsible for direct sales with customers to ensure their satisfaction with every purchase. Educated customers on
product usage of computers and audio/video equipment. Troubleshoot software and hardware problems in order to
satisfy customers. Provided onsite installations of audio and video equipment. Exceeded sales goals with a consistent 10
percent ratio of extended service plans to volume. Learned how to build rapport with customers in order to ensure a
successful sale and create future sales.
Sears, Toledo, OH (April 1996 – August 1999)
Sales Associate (Commission Based)
Responsible for direct sales with customers to assure their satisfaction with every purchase. Educated customers on
product usage of power tools, hand tools, lawn and garden equipment. Able to make managerial decisions for customer
problems with a defective or damaged product. Worked with management to develop a more efficient inventory system
to allow customers to receive their products in less time.
TECHNICAL TOOLKIT
Survey Platforms: Confirmit, IBM SPSS Dimensions
Languages / Tools: HTML, JavaScript, jQuery, VBScript, SQL, ASP / ASP.NET, C++, Linux/Unix, Netbase, Alteryx
EDUCATION & PROFESSIONAL DEVELOPMENT
University of Toledo; Toledo, Ohio • 2000
Bachelor of Science — Information Technology
University of Georgia: Mobile Market Research Certification
Trusted Advisor Leadership Training