1. JAY LIVERSEIDGE
120 Wildwood Ave., Springfield, MA 01118 | H: (413) 214-5740 | Jay.Liverseidge@gmail.com
Career Overview
Project Coordinator with background in IT Project Management and Technical Support. Successful at driving financial
and productivity based results.
Qualifications
Troubleshooting proficiency Strong analytical skills
Exceptional telephone etiquette Cross-tier components implementation
MS Office proficiency Local remoter systems support
Vast technical knowledge Network asset management
Strong collaborative skills Project Management
Document management Excellent problem solving skills
Highly effective communicator
Hardware Knowledge
HP Servers, HP Desktops, Fujitsu 2k, 3k, and 500 series POS Terminals, Hypercom, Cisco, Motorola, Xerox
Software Knowledge
CCM, Remoteware, Big Fix, Remote Desktop, PC Anywhere, MS Office, IBM System I Access for Windows, Putty,
Infoblox, SCCM, IOS
Work Experience
Senior Technical Analyst - Project Coordinator in IT for various Retail Formats 2004 to Current
Staples Framingham, MA
• Trained new employees and explained protocols clearly and efficiently.
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
• Developed and managed project plans while providing status updates to management.
• Designed, documented and executed maintenance procedures, including system upgrades, patch
management, and system backups.
• Prepared and presented technical proposals for clients.
• Manage the budgets and orders of the IT equipment for all new stores, remodels, and relocations.
• Oversee an IT On-Shore Command Center to ensure all systems are built using remote software and work
properly.
• Coordinate the scheduling of a third party vendor to install the equipment
• Responsible for hardware and software deployments to over 1400 retail stores
3. Coordinator - Store Operations Support 2002 to 2004
Staples Framingham, MA
• Maintain day to day operations of help desk, investigate and fix operational problems, act as
liaison between stores and several merchandising groups at home office, including planogram, replenishment,
inventory control, and
the product buyers; manage team, work to make sure promotional events are properly set up
to combat issues that might arise.
• Responsible for meeting and exceeding many SLA’s
Operations Manager 2000 to 2002
Staples- The Office Superstore West Springfield, MA
• Revamped the Shrink program, resulting in a 19% improvement in Shrink Loss
• Recruited, hired and trained 20-30 new employees for Customer Service, Copy Center, and
Hard lines
• Mentored, coached and trained 17 team members.
• Identified inefficiencies and made recommendations for process improvements.
Merchandise Manager 1998 to 2000
Sports Authority Orlando, FL
• Responsible for inventory control, merchandising, scheduling, human resources-including training and
development of associates, reaching sales goals, loss prevention, customer service, analyzing report data,
strategic planning, general store maintenance, as well as leading a store.
• Retail Manager and Customer Service, Sports Authority Ski tech, scheduling, customer relations, projects,
merchandising, employee issues, product issues, sales, freight, customer service, hiring and firing,
training, opening and closing procedures, cash office protocol.
Education and Training
Business Management 1998
University of Central Florida
Business Management 1995
Westfield State College
Diploma 1992
Southwick/Tolland Regional High School
