1. CRISTIAN ROJAS
100 Bain Ave. Unit #15 The Elms, Toronto, ON M4K1E8
Cell: 416-826-1453
Alt: 647-330-8708
E-mail: cristian.rojas85@gmail.com
PROFILE
Most recently, I have worked as a trilingual Technical Support Analyst, Customer Support
Specialist, and Translator, and have also gained extensive experience in a variety of
industries. I have been recognized for outstanding performance, which consistently exceeds
client expectations for quality and support. I possess well-honed analytical skills for
troubleshooting, and am adaptable to new challenges, possessing a voracious eagerness to
learn. I possess great interpersonal skills that allow me to work collaboratively with individuals
from diverse backgrounds.
Applications: Microsoft Office, Medically Underwritten Policy Sales, I-90, Lotus Notes,
Microsoft Outlook, Word, Excel, Powerpoint, Microsoft SQL Server.
Languages: English, Spanish and French
EDUCATION & TRAINING
ANGUS SYSTEMS LTD.
Structured Query Language (SQL) 2014
 Though it was not a requisite for our position, the use of SQL allowed us to resolve
complex client queries, more easily.
 I was instructed on the use of SQL commands, and data manipulation from a Data
Services Agent.
 This instruction was the impetus for my beginning to learn computer coding
languages, such as HTML and CSS.
TRAVEL INSURANCE COORDINATORS
Life License Qualifying Program: Accident & Sickness (2007)
 In order to sell legally-binding medical insurance policies, I was required to pass a
qualifying exam, as well as the LLQP Accident & Sickness exam.
YORK UNIVERSITY GLENDON COLLEGE Toronto, ON
Political Science and French (2005 – 2009)
 I studied Politics and Government with a focus on policy development in Canada and
foreign policies of the United States.
 I completed my bilingual certification by taking all mandatory French language
courses, as well as completing a course of my major in French (Médias et Politiques.)

2. EMPLOYMENT HISTORY
TRADEREV Toronto, ON
Bilingual Technical Support February 2016 to September 2016
 I was tasked with the translation of Android and iOS strings, as well as marketing
material, for our clients in Quebec, in French, as well as our clients in the southern
United States and Central America, in Spanish.
 As a client support specialist, I was the primary point of contact for troubleshooting
technical issues with clients over the phone and via email.
 I learned to use ZenDesk to track, escalate and resolve tickets.
 Apart from troubleshooting on Chrome, we worked with our application on iOS,
Android.
ANGUS SYSTEMS LTD. Toronto, ON
Client Support Specialist October 2013 to August 2015
 As a client support specialist, I was the primary point of contact for troubleshooting
technical issues with clients over the phone and via email.
 We worked in a small, self-managed team, and kept detailed, organized notes so that
if a client called regarding an existing ticket opened by one teammate, another could
pick up where we originally left off.
 Apart from troubleshooting browser issues, we worked with our application on iOS,
Android and Legacy Blackberry platforms.
 Our clients had access to a ‘Reports’ module, but if the report they required wasn’t
pre-loaded into the web application, we could use Microsoft SQL server to create
custom reports, provided the information they required were stored within the tables.
 Published my own SQL queries for special client inquiries.
 I was able to troubleshoot technical issues with our clients in Quebec, in French, as
well as our Spanish-speaking clients in the southern United States.
WORLD TRAVEL PROTECTION (ZURICH TOWER) Toronto, ON
Trilingual Licensed Insurance Advisor September 2010 to June 2013
 As a licensed Insurance Advisor, I was responsible for providing quality customer
service under strict scripting guidelines for our customers.
 I read and interpreted legally binding documents for our customers in order to provide
them with a better understanding of the policies that they are purchasing.
 Given the nature of our business, I was required to take down meticulous notes on
cases from claims for medical reasons or theft of personal property, to individual
underwriting for our customers’ medical questionnaires.
 Under the new rules for TD insurance the provinces of Alberta, Saskatchewan and
British Columbia require a special Life License Qualifying Program exam in order to sell
in these provinces. I was among the first agents to obtain said license and was
therefore able to maximize my sales by eliminating the need to call these customers
back.
 Depending on the season I may have received anywhere from 40 to 60 calls a day and
am required to maintain a quality rate of 84%.
 My sales quota can vary greatly depending on the projected amount of calls received;
I met and exceeded my sales targets consistently, since I began working.

3. TRAVEL INSURANCE COORDINATORS Toronto, ON
Licensed Insurance Advisor 2007 – 2010
 I quickly learned some new applications for medically underwritten plans to provide
special clients with special needs with quotes for policies, and provide them coverage.
 Every month the team with the greatest sales and highest scores would win a bonus.
Our team won for an entire quarter, during which I was in the top three sellers.
 My communication skills made me a valued member of our team; we had a fairly high
number of francophone customers calling for quotes and sales.
WAL-MART CANADA CORP. Toronto, ON
Bilingual Facilities Maintenance Coordinator 2007
 I was part of a project aimed at soliciting the services of landscapers, grass cutters
and other businesses for Wal-Mart’s leased properties.
 I was hired in direct response to a problem posed by the old system; the facilities
maintenance staff contacted the translation department who then contacted the
service providers.
 In hiring me, the department could communicate directly with the service providers
thus expediting the contracts and payment to each company.
 I was able to cut down the time it took to reach each company from two weeks down
to a matter of hours.