1. Kristopher Burgos
670 Parliament Street #102 Toronto, Ontario, M4X 1R4
Contact Number: (647)831-4942 Email: burgoskristopher@gmail.com
Objective
To provide excellentguestservicesbymeetingeachand every guest’s needs and requests above their expectations as
well as becoming a valuable asset to management and my peers.
Summary of Qualifications
 Eightyear experience asaGuestService Agentwithaclientfocusedhotel environment
 Strongknowledge of hotel operationsandthe hospitalityindustry.
 ProficientwithhoteloperatingsystemssuchasHiltonHotels’On-QandChoice Hotels’ProfitManager.
 Self-motivatedworkerwhotakesdirectionwell.
 Impeccable memorizationskillswhichcame useful forrememberingguests’namesandpreferencesmuchtothe
delightof the astonishedguest.
 Efficientandthorough,always seekingwaystogo frompointA to pointB ina more capable style.
 Majoredin Hotel ManagementatGeorge BrownCollege.
 PerfectcommunicationskillsinEnglishandknowledgeable inSpanish. LimitedJapanese proficiency.
Professional Experience
GSA/ActingDuty Manager July2009 – December2015
Hilton Garden Inn Toronto CityCentre
 Handle guests’ complaintsandissuesinaprofessionalmatterfollowinghotel policyandguidelines.
 As a frontdeskagent,mydutiesinclude preparingdepartingguest’s bills,makingsure creditcardsare approved,
that the correct cards are charged,and makingadjustmentswhenrequiredto,filingreports,searchingfor
invoices,luggagestorage,answeringphonecalls,follow uponpayments,thirdpartybillingaccounts, checkingin
and outguest,providingguestwithinformationonhotel amenities,aswell astakingonconcierge dutieswhen
required.
 Communicatedcloselywithmanagementandotherdepartmentstoexceed hotel standards whilefollowing
policies.
 Extremely confidentprocessingcash,debitandcreditcard transactions.Wasresponsible fora$500.00 float
whichhad to be accountedfordaily.
 Duringperiodswhenthere were nodutymanagersavailable, wasaskedtobe responsibleandmanage the hotel
to make certainthe businessranefficiently.
 Trainedonhow to manage emergencysituationssuchasif a fire pull stationwasactivated,whetherthere was
an actual fire ornot.
 Formeda frontdesksystemwhichwascreatedinorderto make checkinginguest,registeringcarsforvalet
parkingservice more efficient.Thissystemwasrecognizedasthe wayregisteringaguestmustbe completed.

2. Kristopher Burgos
670 Parliament Street #102 Toronto, Ontario, M4X 1R4
Contact Number: (647)831-4942 Email: burgoskristopher@gmail.com
Front Desk Supervisor 2007- 2009
ComfortSuitesToronto CityCentre.
 Withintwomonthsas a part time GSA,was promotedtoa Front DeskSupervisor.
 Alsotrainedtoworkas an auditor.
 Trainednewemployeesandinternshipstudentsonhow touse the ProfitManageroperatingsystem,and
general GSA duties.
 Quickthinkingtosolve emergenciesandmake difficultdecisionswithgoodjudgement.
Volunteer Experience
GalleryMonitor 2006-Present
Japan Foundation Toronto
 Assistedvisitorstothe facilitybyexplainingvariousJapaneseartsandcrafts on display.
 AssistedJFTstaff insettingup andpreparingeventsandactivities suchasmovie screenings.
Education
George Brown College –Hospitality ManagementHotelsand Resorts 2006-2007
Toronto,Ontario
References Available Upon Request