1. AREA OPERATIONS MANAGER
Job Description
This crucial role is all encompassing involving the management of an allocated
Client Site, through the control of your Site Manager / Site Agent , Recruitment
& Selection; Wage processing; Employee relations and day to day operations of
the Site, ensuring excellence in service delivery and constantly striving for Client
satisfaction.
Payroll
 Ensure that all new employees have completed their appointment
documents(Limited Duration Contracts; Crest Funeral Benefit Forms;
Identity documents; Banking Details) as per COG’s Standard Operating
Procedures(SOP)
 Ensure your understanding of the Site Rate breakdown as well as that of
your assignees
 Ensure that appointment documents are submitted to relevant
datacapturer.
 Ensure that all new employees have Unique numbers by the time the
timesheet is compiled.
 Ensure that hours are calculated correctly from either clockcards and or
T&A’s.
 Ensure that either the clockcards and or the T&A that clockings are
legitimate.
 Ensure that Clockcards and Timesheets contain all essential information,
name, surname, employee code etc.
 Collection/collation of timesheets on a weekly/bi-weekly;monthly basis- as
per Site Requirements
 Ensure that hours are correctly calculated and allocated on timesheets,
which need to be captured onto WETS and or interfaced and received by
the branch before deadline.
 Ensure that all overtime is calculated and paid correctly
 Ensure timeous submission of all relevant documentation for payroll
(Leave forms/Sick Certificates – this is to include the category last worked
as well as the correct employee code.)
 Ensure procedures are in place and properly communicated with the
Client to receive a timesheet at wages by deadline.
Recruitment & Selection
 Ensure correct specification of job specs are received from
Consultant/Client
 Ensure staff that are sourced are: suitable; interviewed; assessed and
have undergone relevant checks and captured and that all -relevant

2. documents are completed according to COG’s Standard Operating
Procedures.
 Supply fully screened staff for all functions/departments.
 Ensure a complete record of all staff on site is kept at all times and ensure
all orders are authorized by the client before supply and recorded.
 Arrange and control recruitment of assignees as back-up / replacement
staff /peak
 Project future recruitment requirements for Site in liaison with the Client
and ensure they are met.
 Replacement of staff must be done promptly and any undelivered orders
must be reported to the Operations Manager. An alternative arrangement
must be made with the Client.
Employee Relations
 Ensure that all the assignees and the Client are aware of COG policies
and procedures that must be complied with on Site (Refer to Site Manual).
 Monitor time and attendance on Site.
 Discipline of staff:-
 Reporting late for duty.
 Theft, stock shortages, etc.
 Incorrect / dirty uniforms.
 Any other irregular offence as per disciplinary codes must be dealt
with.
 Manage assignees based on the client’s requirements
 Address all human resources issues concerning all assignees.
 Investigate all absenteeism/late arrivals/early departures
 Initiate disciplinary procedures, together with the Client and IR
Department, against defaulters
 Support the Client with the management of the assignees’ performance
 Generate and submit Site Reports to the Client and Ops manager, related
to the Monitoring of time and Attendance; disciplinary issues on Site and
any other relevant information.
 Ensure compliance to COG and Client’s disciplinary code and ensure that
disciplinary sanctions are applied consistently.
 Ensure that termination procedures are complied with and payment of
employee benefits are processed timeously.
 Demobilising staff as required
Inductions/Training
 Arrange and control training of assignees as back-up / replacement
staff /peak.
 Induction of all assignees, prior to the commencement of work: Health &
Safety Induction; Client Induction & COG Induction
 Ensure that Temp Employee Handbooks are distributed to assignees at
Inductions and that an acknowledgment of receipt is signed as well as the
attendance register. This is to be managed together with the training
department.

3. Managing the Site
 Client Relationship management with the relevant Managers.
 Perform role as a client liaison to build and maintain supportive
partnership with the client.
 Work in conjunction with the Site day shift and night shift supervisor
regarding the management of assignees.
 To provide first grade service to client by seeing to all their labour
outsourcing requirements
 Ensure Site requirements and Site specific needs are understood and met
 Consult with the Client in terms of improving productivity vs Headcount
 Know & meet deadlines (contracts, crest, banking details, timesheets,
invoices etc.) as per SOP.
 Control of employee’s hours/week.
 In liaison with Client- Control the rotation of staff on Shifts on the site and
ensure that the correct number and category of staff are supplied at all
times.
 Ensure Health and Safety – with regards to Personal Protective
Equipment, Injuries on Duty , audits on SHE
 Have regular Spot checks/inspections on Site to make sure staff are fully
kitted with the required protective clothing and complying with Company
rules
 Report all injuries on duty, accidents; occupational diseases/illnesses and
incidents to the Site Foreman; COG Ops manager and Workman’s
Compensation Administrator immediately.
 Ensure that Staff injured on Duty are transported to an approved Health
Care Facility.
 Ensure that the various medical reports are received and submitted to the
Workman’s Compensation Administrator.
 Know the Site’s shifts and how many employees are required for each
shift
 Meet with key individuals at Site regularly to discuss recruitment
issues/staff issues.
 Attend weekly meetings with Head of Departments regarding all Site
issues/operations
 Ensure all Client complaints/enquiries are resolved timeously/ reported to
the Ops Manager
 Hold daily / weekly / fortnightly and or monthly meetings with staff –
minutes to be taken and issues that arise must be dealt with promptly and
feedback given to the Operations Manager and or the Client.
 Distribute wage slips to assignees personally and deal with Wage queries
arising
 Investigate all wage queries and seek resolution.
Admin
 All employee documentation must be kept up to date at all times!
 Limited Duration Contracts

4.  Crest Applications
 Banking Details
 ID’s
 Licence, PDP’s
 Forklift licence
 Signed Job Description
 Signed Acknowledgements of Debt
 Criminal record checks.
 Deliver invoices on a monthly/weekly basis and ensure Proof of Delivery
(POD’s) are retrieved and submitted to the Admin department timeously
 Monitor contract termination dates and ensure contracts are renewed
timeously
 Maintain and Update all site files: Disciplinary records; Time and
Attendance Reports
Reports
 Ensuring that your weekly AOM report is updated and sent to your
Operations Manager
 Ensuring that all site specific and client reports are kept undated and that
irregularities are discussed with Capital management and your client
 Ensuring that your client has access to WETS and is provided with the
relevant reports.
 Minutes of every client meeting to be forwarded to Regional Operations
Manager
Site Agent Management
 All site agents and site managers under your supervision must be
provided with a detailed Job Description.
 Site agents and site managers must go through a quarterly performance
appraisal; this information must be supplied to the relevant Capital HR.
 It is your responsibility to ensure that your site agent is properly trained
and has gone through all the Capital inductions