The document outlines the daily tasks of a reservations supervisor which include: ensuring all activities adhere to quality standards; supervising the efficient operation of reservations and providing optimal customer service; maintaining accurate room rates and availability in the property management system; conducting staff training, appraisals, and meetings; analyzing customer satisfaction data; and assisting the reservations team and front office manager.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Gênero e Saúde Mental: novas abordagens para uma linha de cuidadoRoberta Mello
Organizadoras: Telia Negrão, Regina Vargas e Leina Peres Rodrigues
Autoras:
Maria José de Oliveira Araújo
Telia Negrão
Regina Vargas
Leina Peres Rodrigues
Jessica Pereira da Silva
Tereza Cristina Bruel dos Santos
Carolina Mombach
A persistência de desigualdades de gênero afeta os processos de saúde e doença de mulheres e de homens. O conhecimento e o reconhecimento, por parte dos formuladores de políticas e dos operadores dessas últimas, dos fatores decorrentes dessas desigualdades que colocam mulheres e homens sob distintos riscos relacionados à saúde é fundamental.
Coletivo Feminino Plural assumiu o desafio de implementar um projeto composto de diversas ações destinadas a subsidiar a elaboração de uma proposta de linha de cuidado em saúde mental com perspectiva de gênero para o município de Canoas, na região metropolitana de Porto Alegre, Rio Grande do Sul. Capacitação de agentes públicos, ações comunicacionais e educativas, estudo de caso, diagnóstico situacional e publicação compõem o projeto “Gênero, componente essencial na atenção à saúde mental das mulheres”, ou “Projeto Girassóis – Saúde Mental e Gênero”.
Esta publicação traz parte dos aprendizados e dos resultados obtidos com a implementação dessa iniciativa e um convite à reflexão e à adoção de novas abordagens na atenção à saúde mental das mulheres.
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It is in my nature to live, to learn, to grow, to help others, to heal, to teach, to explore, to be fascinated with the unknown, to seek compassion for justice, to travel, to see the greatness in everyone, to find beauty in anything, to be intense and passionate with life itself.
I am peaceful, understanding, trusting, and comforting. I have a good sense of humor, I am a tripper tripping out on weirdness weirder then the weirdest weirdness that is weird
People tell me I am friendly and have open character I like to be around people and know how to deal with a lot of different kinds of people.
When working I like to keep a very healthy atmosphere, Where hard work but also enjoying work is essential to me, I enjoy improving myself in any possible
1. Daily Tasks:-
Ensures that all activities adhere to and support the Jumeirah International Quality
Management System.
To supervise and ensure the smooth and efficient daily operation of the reservation
operation, ensuring everyone contacting the Rooms and transfer Reservations
receives an optimum level of services and care at all times.
To ensure that the rate information in the PMS is accurate and current at all times.
To review and update the room availability calendar in the PMS as required during
the absence of the Revenue Manager.
To carry out regular spot checks within the department to ensure that the standards
outlined in the SOP are being adhered to.
To check if the SOPs are updated on a regular basis, make changes whenever
necessary and keep updated hardcopies available for all team members.
To control availability and maintaining of rates for GDS system during the absence of
the Director of Revenue.
To prepare and maintain yield calendar and distribute to relevant departments within
hotel during the absence of the Revenue Manager.
To monitor overflow telephone calls to Reservations Office, incoming telephone traffic
and business trend, and prepare work schedule for Reservations staff to ensure
optimum coverage of the Reservations at all times.
To ensure that staff working hours are recorded accurately and in accordance with
hotel policies and procedures.
To carry out regular appraisals for all Reservations Staff by utilizing proper formats
and sits together with Revenue manager .
To arrange, co-ordinate and chair weekly departmental briefings and monthly
meetings whenever possible.
To carry out, supervise and record cross training within the department as required,
and within the guideline requirements of the group.
To carry out, supervise and record cross training of staff members from other hotel
departments.
Conduct & document daily training and coaching for Reservations Sales Agents that
meets the needs identified through Telephone Test Call results and customer
feedback as directed by the Revenue Manager.
To assist in the recruitment of staff for the Reservations Department with Revenue
Manager.
To ensure that the 3 and 1- day arrivals report checks are carried out on daily basis
and make sure that all guest information are duly entered.
To ensure that reservations made a day before is checked on daily basis and share
the correspondences with operations team.
To update and check account profiles on a regular basis in order to maintain a
healthy database in hotel PMS.
To ensure that all reservation requests received by internet, fax or letter are replied
to within 24 hrs of receipt.
To analyse the results of Telephone Test Calls as well as Customer Satisfaction
Index, take appropriate actions, follow up and record all necessary documents.
To review all incoming correspondence and distribute to the reservation staff for
action.
To assist the Team Leader/Sales Agents in their duties as required.
To ensure that the Reservations team is aware of all promotional rates and packages
guided by Revenue Manager.
To prepare and distribute reservations and statistical reports in absence of Revenue
Manager.
To advise the Front Office Manager & Resident Manager of reservation requests received
from VIP guests, embassy, consular or diplomatic missions, or any reservations received
with extra ordinary requests.