2. 1
Bilkish Suleman
Personal Details
Age: 25
Married: No
Drivers License: Code 8
Dependants: None
South African Citizen: Yes
Education History
Primary Education: Lennoxton Primary School, Newcastle
Secondary Education: St. Oswalds’ Secondary, Newcastle
Last Grade Passed: Metric (Grade 12) with Exemption and Merit
Subjects Passed: English (HG)
Afrikaans (HG)
Accounting (HG)
Biology (HG)
Mathematics (SG)
Physical Science (SG)
Completed Metric in: 2006
Tertiary Education: University of South Africa
Period: January 2008 to current
Course: b.Com with specialization in Financial Management

3. 2
Employment History
 Newcastle Volkswagen & Audi Newcastle, 77 Allen Street, Newcastle,
Natal
Position: Administrative Clerk and Stock Controller
Period: 05 January 2007 to 31 May 2009
Reason for leaving: My family had re-allocated to Bethlehem
Duties include:
 Invoicing of vehicles for Newcastle, Ermelo & Bethlehem
 Checking vehicles once they arrive
 Sourcing out stock for sales people from other dealers
 Checking vehicles “awaiting payment” & paying
 Transferring of funds
 Stocking of vehicles
 Receptionist & cashier
 Petty cash
 Licensing, registering & dealer stocking vehicles
 Following up with the courier company for delivery of
vehicles
 Bidding for vehicles
 Personal Assistant for the dealer principal, completing all
his deals
 Compiling and updating stock lists for all branches
 Costing of vehicles and opening vehicle files
 Scribe for the sales meeting minutes
 Customer relations representative, entails the following:
1. For vehicle sales-
 Send an SMS to congratulate the customer on his
purchase
 Print a Congratulations letter & have it posted to
the customer
 Do a follow up call to find out if the customer is
satisfied
 If the customer is not, do research and make sure
you the customer is eventually satisfied
 Load the customers contact details on the
dealerships customer database
 Make sure the customer receives a Birthday
message on his birthday
 Get back to the customer, apologize and have the
problem rectified as soon as possible.
 A letter of apology and a little gift is hand
delivered to the customer

4. 3
2. For service-
 Send a reminder SMS the day before to remind
the customer of his appointment
 Send an SMS while the vehicle is here to Thank
the customer for entrusting us with his vehicle
 Once the vehicle is ready, a letter to thank the
customer is printed and placed in the service
book or posted
 The day after the vehicle is delivered, a follow up
call is done to find out if the customer is satisfied
with the service he has experienced
 If the customer is not, follow up with the service
department and find out exactly what happened.
Reference: Miriam Karim
Financial Manager
034 328 3600

5. 4
 Bethlehem Volkswagen, 2 Church Street, Bethlehem, Free State
Position: Administrative Clerk and Stock Controller
Period: 08 June 2009 to 30 April 2010
Reason for leaving: My family had re-allocated to Johannesburg
Duties include:
 Activating & following up of maintenance plans
 Receiving of vehicles at the service department when they
are busy
 Checking vehicles once they arrive
 Sourcing out stock for sales people from other dealers
 Checking vehicles “awaiting payment” & paying
 Receptionist & cashier
 Petty cash
 Licensing, registering & dealer stocking vehicles
 Following up with the courier company for delivery of
vehicles
 Bidding for vehicles
 Personal Assistant for the dealer principal
 Compiling and updating stock lists
 Scribe for the sales meeting minutes
 Designing & updating the company website
 Junk Mail free advertising
 Maintaining an Excellent customer satisfaction index
 Issuing and closing off petrol orders
 F & I , applications via Signio
 Following up on payouts
 Customer relations representative, as was carried out in
Newcastle
Reference: Miriam Karim
Financial Manager
034 328 3600

6. 5
 S4 Auto, Corner North Rand and Wiek Roads, Boksburg, Gauteng
Position: General Admin Clerk
System: Automate
Period: 7 July 2010 to Current
Duties include:
1. Stock Assistance
 Following up on outstanding registration documents
 Natis register and outstanding natis’s
 Dealer Stocking
 Trade (Registration Documents, Invoicing, Payouts)
 Bringing vehicles into stock
 Vehicle invoicing (Inter-company)
 Requesting registration documents from purchases
 Wesbank Floorplan (Loading, settlements and requests)
 Assisting manager with cash creditors
 ABSA Floorplan (Loading and settlements)
 Vehicle payment processing and allocations
 Inter company recons and settlements
 Weekly stock holding reports for all dealerships part of the group
 Monthly old age analysis
 Monthly sales breakdown for all dealerships part of the group
 Monthly sales vs. depreciated values vs. trade values report – for
all dealerships
2. Creditors Clerk
 30 Day & cash creditors
o Total creditors = +- 1 million
o +- 120 creditors
o Prepared by the 16th to be signed off by the managers
o Loading EFT’s
o Monthly groceries, stationery and chemicals order
o Petrol account recon
o 25th Creditors - to receive discounts

7. 6
3. Admin Manager
 Daily banking
 Cash Book
 Salaries
 Debtors invoicing
 Cash creditors
 Trade-in settlements
 Checking over monthly expenses
 Petty cash
 Human resources
 Monthly Commissions
 Personal Assistant to Dealer Principal
Reference: Currently Still Employed
System Knowledge
 Kerridge (VW)
 Automate (S4)
 Microsoft Office Excel
 Microsoft Office Word
 Microsoft Office PowerPoint
 EI Office
Additional Courses Completed
 CCP Customer Centricity Program

8. 7
Personal Attributes
I perceive myself to be forward-focused and visionary, organized, efficient and
extremely competent. My communication skills both written and verbal are
excellent. I am a quick learner and I work well under pressure.
Please do not hesitate to contact me should you have any queries.
Thank you for taking time out of your busy schedule to consider my
application.
Yours sincerely
Bilkish Suleman
Cell: 071 688 2219