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NATASHA THERESA
SWANEPOEL
PERSONAL DETAILS
NAME : Natasha Theresa
SURNAME : Swanepoel
IDENTITY NUMBER : 761229 0248 082
ADDRESS : 10 2nd Avenue
Melville
2092
POSTAL ADDRESS : 10 2nd Avenue
Melville 2092
CONTACT NUMBER (CELL) : 076 636 4630 / 063 896 0611
E-MAIL : minionliciouspolokwane@gmail.com
(preferred means of communication)
GENDER : Female
MARITAL STATUS : Married
HOME LANGUAGES : Afrikaans (Speak, Write and Understand)
OTHER LANGUAGES : English (Speak, Write and Understand)
DRIVERS LICENSE : Code 8
CRIMINAL OFFENCES : None
NATIONALITY : South African
DEPENDENT : One
HEALTH : Excellent
AVAILABILITY : Immediately

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EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL ATTENDED : GPJ - Polokwane
HIGHEST STD PASSED : Grade 10 - 1994
SUBJECTS : English
Afrikaans
` Mathematics
Home Economics
Business Commerce
Business Economics
Accounting
COMPUTER LITERACY : MS Word
MS Excel
MS Power Point
Microsoft Outlook
Internet Usage
Vantage
Electronic Platform
Freeway System
COURSES ATTENDED : Vantage Systems
 Damage vehicle calculations
 Job costing
 Quotations
 Bookings
 Job cards
 Insurance
 Excess
 Towing

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WORK EXPERIENCE
COMPANY : Minion Licious Polokwane
POSITION : Self - Employed
DURATION : 14 October 2014 – To Date
DUTIES & RESPONSIBILITIES : Duties consist of:
 Cater for functions
 Preparing of platters for any events /
occasions
 Prepare food parcels for schools
 Prepare daily cooked lunches
 Prepare frozen meals
COMPANY : Thomsons Body 107 Panelbeaters
(Agents for Automagic Polokwane)
POSITION : Receptionist
Administration Clerk
Client Service Advisor
DURATION : 05 March 2012 – 13 October 2014
DUTIES & RESPONSIBILITIES : Duties consist of:
 THE ELECTRONIC PLATFORM (EP)
Update the EP on a daily basis.
 ASSESSMENTS
Verify if there are any new assessment
bookings.
Reserve appointments for new bookings.
Circulating SMS reminders to clients.
Updating the EP.
 COMPLAINTS
Validate new complaints logged on the EP.

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Logging of new complaints.
Assessment of bookings.
Update the EP.
 FINAL COSTING
Check if there is any new authorized final
costing.
Update notes on the job card and EP.
 ADDITIONAL
Check to see if any additional expenses were
authorized
Provide feedback to Parts Manager enabling
him to order parts.
 QUOTATIONS
Processing / Issuing of quotes on a daily -
averaging 30 per day.
Issuing and sending Email / fax to clients.
 JOB CARD
Print out the authorization.
Update and save authorization under the
Audatex.
Open job card.
Balance figures to the assessed amount.
Confirm excess amount with Insurance
Companies.
Complete quality control list.
Complete job card
 VEHICLES READY FOR COLLECTION
(PREPARE THE FOLLOWING FOR
COLLECTION)
Release note.
Guarantee certificate.
Client service form.
Clearance certificate.
Issue KA smart document.
Issue receipt for excess.
 ASSESSORS
Interconnect with Assessors on a daily basis
 CLIENTS NOT CONTACTED
Phone clients.
Book vehicles for repairs.

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 VEHICLES IN SHOP
Verify vehicle completion date.
Contact client if vehicle is not completed in
time, informing the client what the hold up
with the repairs is.
Confirm new completion date with the client,
and update the EP.
 PARTS ON BACK ORDER
Update the EP on parts that are on back
order.
Confirm with the client, via phone call or
SMS.
 FOLLOW UP CLIENT
Make follow-ups with clients who requested
to be contacted at a later stage.
Renew booking for the client.
Update the EP.
 VEHICLES TO ARRIVE
Book vehicles on the EP that is due for
repairs.
Adjust booking for vehicles that was not
brought in for repairs and confirm new date
with the client.
 POSTPONED
Arrange postponement of vehicle repairs as
requested by the client.
Confirm postponed date with the client.
Arrange new booking and / or postponed
date.
 TO BE COLLECTED
EP is updated with regard to vehicles that are
ready for collection.
Confirm estimated date and time of collection
with client
 TO BE INVOICED
Balance the complete job card, before
invoicing by the HR Department
After invoicing is finalized submit the invoice
to Insurance Companies and Holdings for
payments.

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 INVOICE QUERY
Resolve / handle any invoice query.
Resubmission of invoices.
 PAYMENTS
Follow up on outstanding payments.
Make printouts of any payments, and submit
it to the HR Department.
Contact Automagic Holdings and Telesure for
any outstanding payments.
COMPANY : Jara Trading 016 / Automagic Polokwane
POSITION : Receptionist /
Administration Clerk
DURATION : 01 March 2011 – 05 March 2015
DUTIES & RESPONSIBILITIES : Duties consist of:
 GENERAL RECEPTION DUTIES
Answering of switchboard.
Screening and transferring calls.
Following up if additional parts that did not
form part of the assessment are approved
If additional parts are approved, file by the
correct documentation
 ATTENDANCE REGISTER
Monitoring and controlling the signing in and
out of staff.
Creating new attendance registers.
 CREDIT NOTES
Follow up on outstanding credit notes.
Send proof of collection of credit notes.
General filing of all debtors / creditors.
Assessments.
Arranging bookings for assessments.
 PETTY CASH
Responsible for petty cash.
Balancing of petty cash.
Technician drawings.
Printing of technician drawing sheets for

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Store room.
Uploading technician drawings on the
System.
Fax technical drawing to head office and
filing thereof.
Sorting out queries.
 ELECTRONIC PLATFORM
Arrange bookings for clients.
Update the EP system.
Make follow-ups with clients who requested.
to be contacted at a later stage.
Renew booking for the client.
Update the EP.
Balancing invoices.
Generate final costing.
Balancing final costing to EP System.
Handling Invoice queries.
Sorting out queries.
Phone clients to collect vehicles that are
ready for collection.
 MONTH - END REPORTS TO HEAD
OFFICE
Integrity sales.
Integrity credits.
Request / process P-cost sales reports.
Request / process trading sales reports
Process vehicle jobs in progress sheet
Update data capturing if jobs are
completed.
Print budget statements.
Follow up on payments.
Regent - outstanding payments.
Process back up’s for the company.

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COMPANY : Middream 11 t/a We Spice It
POSITION : Administration Manager / PA
DURATION : July 2010 – February 2011
DUTIES & RESPONSIBILITIES : Duties consist of:
 Answering and screening of telephone calls.
 Maintaining diary.
 Arranging appointments.
 Taking messages.
 Typing.
 Filing.
 Organizing meetings.
 Using a variety of software packages.
 Booking transport and accommodation.
 Managing databases.
 Implementing and maintaining
procedures/administrative systems.
 Liaising with staff, suppliers and clients.
 Preparing letters, presentations and reports.
 Ordering of stock.
 Invoicing.
 Telesales / Marketing.
 Promotions.
 Debtors / Creditors.
 Banking.
 Scribe and typing of minutes during meetings
that was attended.

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COMPANY : Burgundy Blue Marketing
POSITION : Marketer
DURATION : 2009 - 2010
DUTIES & RESPONSIBILITIES : Duties consist of:
 Promote company brand.
 Client recruitment.
 Maintain and service existing clients.
 Placing of advertisements with the company.
 Preparing of quotations.
 Completion of credit applications.
 Management of client accounts.
COMPANY : Mopani Plant Hire
POSITION : Receptionist
Admin Clerk
PA
DURATION : 2006 - 2008
DUTIES & RESPONSIBILITIES : Duties consist of:
 Answering and screening of telephone calls.
 Maintaining diary.
 Arranging appointments.
 Taking messages.
 Typing.
 Filing.
 Maintaining of Stock Sheets.
 Debtors & Creditors.
 Banking.
 Processing of salaries.
 Balancing of Vat.
 Marketing / Advertisements.
 Driving to sites, to collect outstanding time
sheets / payments.

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COMPANY : Sunbake Pietersburg
POSITION : Receptionist
Supervisor
DURATION : 1999 - 2005
DUTIES & RESPONSIBILITIES : Duties consist of:
 Answering switchboard and screening of
calls.
 Taking orders from customers (averaging 48
per day)
 Uploading of orders and printing thereof.
 Telesales.
 Making bookings for School visits.
 Stock controller and balancing of stock.
 Maintaining diary.
 Arranging appointments.
 Taking messages.
 Typing.
 Filing.
 Ensure that Production Section gets the
correct stock to bake. ( Bread &
Confectionery )
 Maintaining and controlling attendance
register.
 Dispatch parcels via speed service.
 Print out of Month End Reports,
 Balancing month end.
 Printing of labels.
 Postage, debtor and creditor postage.
 Processing of diesel sheet’s and job cards.
 Van sheet clerk.
 Processing of invoices, short term credits
 Balancing of cash.
 Promotions and visiting of customers.

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 Disciplinary hearings against drivers
regarding dress code.
 Filing and typing of business letters.
 Typing for staff members.
 Issuing of receipts for damaged bread.
PERSONAL ATTRIBUTES:
 Versatile
 Hard working.
 Organized.
 Self - Motivated.
 Strong Admin skills.
 Manage pressure.
 Reliable.
 Quick Learner.
 Responsible.
 Presentable.
 Team Player.
 Good sense of humor.
 Goal orientated.
 Well Spoken.
 Use own initiative.
 Excellent people skills.
 Open minded.
 Strive to better my skills
 Computer literate.
 Trustworthy.
 Well groomed and professional.
 Fully bilingual.
 Positive attitude and have the ability to work
well with others.

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