1. Curriculum Vitae of Roshan Sewmangal
PERSONAL DETAILS
SURNAME : SEWMANAGAL
FIRST NAME : ROSHAN
NATIONALITY : SOUTH AFRICAN
ID NUMBER : 7909205106086
LANGUAGES : ENGLISH
RESIDENTIAL ADDRESS : 57 Greenstone Gate, cnr Hereford and Modderfontien Road
CONTACT NUMBER (CELL) : 0837923789
DRIVERS LICENCE : CODE 08 + Own vehicle
EDUCATIONAL HISTORY
CRYSTAL POINT SECONDARY MATRIC 1997
Subjects Completed : English HG
Afrikaans HG
Mathematics SG
Physical Science HG
Technical Electronics HG
Computer Studies HG
EMPLOYMENT HISTORY
NAME OF COMPANY : NEDBANK LTD
DATES OF EMPLOYMENT : MAY 2004 TO DATE
POSITIONS HELD : Call Agent – May 04 To 30 Sept 07
Executive Service Support – 01 Oct 07 to Date

2. Curriculum Vitae of Roshan Sewmangal
DUTIES AND RESPONSIBILITIES
EXECUTIVE SERVICE SUPPORT
Executive Service Support is a specialized dispute resolution unit that deals with complaints, queries or any matter
that has been escalated to the CEO of the bank or his EXCO team. We have the full mandate to respond or assist on
their behalf. To acknowledge, investigate, mediate, and interact with support departments to resolve client
complaints and queries. To provide resolution and restore customers/ stakeholders faith in Nedbank and to change
discounted client’s perception of Nedbank. To ensure that the resolution is in the best interest of the bank and its
reputation. To also ensure that the correct resolution and course of action is taken i.e. to make good on what has
been incorrectly done. To provide possible solutions to complaints and queries to the stakeholders.
Assist in the prompt resolution of complaints
Respond to complaints from the media
Assist clients that have come into the building, unscheduled, to meet with the COE regarding a complaint. Pacify the
client and proceed to resolve the complaint
Refer complaints directed to the branches to the area managers, regional managers and divisional heads for
investigation, resolution and response
Facilitate in the approval/assessment of accounts i.e. home loans, credit cards, personal loans, vehicle finance, etc
Assist clients that have been victims of fraud by referring them to Group Forensics for investigation and assisting to
resolve
Try to accommodate clients that have difficulty in making payments on their accounts by leasing with the credit
management/legal departments to make a payment arrangement
Facilitate and assist in implementing resolutions for complaints that have arose from the contact centre and
branches
Ensure that the relevant learning material and corrective measures have been implemented to stop further
complaints from arising
Provide constant feedback to clients regarding their complaints
EXPERIENCE ON THE FOLLOWING SYSTEMS:
Banking Platform
NTE
CMS
CRM
Microsoft Office
Windows
CAMS
Card Application systems – Transact, Cardzone
Image Viewer
Rewards Launcher
ROLES
CLIENT SERVICER
Provides and maintains exceptional customer service
NETWORKER
Relations and networks internally and externally with appropriate parties
SALES PERSON
Promotes and sells products / solutions and related services
RELATIONSHIP BUILDER
Builds relationships and networks with entities which will enable the incumbent to generate business/deal and fulfill
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3. Curriculum Vitae of Roshan Sewmangal
work accountabilities more successfully
TEAM PLAYER
The role focuses on participating in a team, fostering of teamwork and co-operation. Teamwork can extend beyond
the boundaries of the department
SYSTEMS ADMINISTRATOR
Effectively maintains relevant application systems
CALL AGENT
Skills obtained
- SAA Premium
- American Express Cards
- Master/Visa
- Old Mutual Bank
- Commercial Bank of Namibia
- Ackermans
- The Hub
Provide total function for the above skills mentioned:
Have completed the following compliance training – FICA, FAIS, Money Laundering, Code of Banking Practice, and
National Credit Act
Balance enquires
Recons of accounts
Debit order information - loading and deleting
Transferring transactions from straight to budget and clearing budget
Providing information on billing cycles and payments thereof
Updating client’s personal information
Closing of accounts
Processing of limit increases
Opening disputes on transactions
Retrieving of statements on Info life and faxing to clients via Right fax
Escalating case that are out of sla to the relevant department
Assisting with cheque clearance
Getting authorization for transaction above the given limit
Assisting with missing payments
Providing client with details of loading accounts on the internet profile
I act as a 2nd in charge in the absence of the team leader
Assisting new agents with queries and irate clients
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NAME OF COMPANY : SYNERGY FREIGHT
DATES OF EMPLOYMENT : MARCH 03 – MAY 04
POSTIONS HELD : -DRIVER
-CUSTOMS CLERK
REASON FOR LEAVING : JOB IMPROVEMENT
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4. Curriculum Vitae of Roshan Sewmangal
DUTIES AND RESPONSIBILITIES
Picking up and delivering of shipment
Liaising with clients and customs officials
Batching and submitting of export documents
Sending of import documentation via EDI
Booking exams and liaising with customs officials on stopped shipment
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NAME OF COMPANY : ROYAL SECURITY
DATES OF EMPOYMENT : FEBURARY 02 – MARCH 03
POSITION HELD : OFFICE ADMINISTRATOR/
CONTROLLER
REASON FOR LEAVING : JOB IMPROVEMENT / SALARY
DUTIES AND RESPONSIBILITIES
Full administrative function
Controlling of security guards
Assigning posts and checking on them
Response to alarm activations – domestic and business
When necessary dispatching armed response officer
Liaising with the police – informing them of the activations and intruders
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