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The document is a resume for Sudheer K seeking a position utilizing his skills in a progressive organization. His experience includes roles as a Teller/CSR from 2016-present at Al Rostamani International Exchange processing financial transactions accurately. Prior roles were as a Forex Cashier/Customer Service from 2013-2015 at Orient Exchange ensuring compliance. Additional experience was as an Officer from 2010-2013 at UAE Exchange providing excellent customer service and developing business. His education includes a Master's in Finance and Bachelor's in Commerce.
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sudheer cv
- 1. PROFESSIONAL SUMMARY To seek a responsible position with in a progressive reputed organization in order to utilize my skill and knowledge to contribute to the enhancement and success of the organization as well as growth of my career to the optimum level. EXPERIENCE TELLER CUM CSR AL ROSTAMANI INTERNATIONAL EXCHANGE, 2016 – PRESENT. To process cash cheques and other financial transactions in accordance to guidelines provided by the company with accuracy and efficiency. Key Accountabilities : Customer Satisfaction / Service Standards Meet and Greet customers at counter/Lobby area and thank them for their business Provide service to retail and commercial customers as per established ARIE standards. Communicate regulations and norms regarding transactions in a professional manner. Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT. Finalcial / Sales Ensure optimal profit margins are maintained for transactions; Solicit referrals and initiate cross-selling opportunities to existing customers; Operations / Controls Handle Foreign Currency Remittances and other customer transactions as assigned by the Branch Management with zero defects. Ensure assigned work activities are carried out as per Company policies and procedures; Ensure Cash Handling is done as per company policy, and Cash Balance at assigned ‘Till’ is accurately tailed and appropriately handled as instructed by the Branch Management; Report any anomalies such as Under/ Over to concerned superior immediately; Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC Initiatives. CONTACT Email :sudheerkpm@outlook.com linkedin.com :chsudheerk1@gmail.com Mob : 0555251277 EDUCATION MASTER DEGREE M.COM – FINANCE Emphasis in Finance Course Work in Finance University of Calicut - 2011 BACHELOR DEGRE B.COM – Co. Operation University of Calicut – 2016 2001 - 2005 SKILLS PROFESSIONAL Cash Handling Expertise Compliance banking laws and regulations Financial Analysis Advanced Clerical Knowledge Self –sufficient Positive Accounting Systems and Software People – O riented Excellent Time Management Skill Goal – Oriented Analytical Detail-Oriented SUDHEERK Teller cum csr
- 2. SKILLS TECHNICAL Microsoft Word Microsoft Excel Microsoft Power Point TALLY DTP A DDI T I O N AL I NF ORM A T I O N VISA STATUS Employment Visa Expired On: 17.06.2017 Passport Details: Passport No: K1575256 Issue Date: 17.10.2011 Date of Expiry: 16.10.2021 PERSONAL DETAILS Date of Birth :10.03.1986 Age :30 Marital Status : Single Nationality : Indian Mother Tongue : Malayalam Name of Father : Chandhu K (Late) Name of Mother : santha INTEREST Listening to Music Traveling Reading Movies LANGUAGES ENGLISH HINDI MALAYALAM TAMIL EXPERIENCE(CONTINUED) FOREX CASHIER / CUSTOMER SERVICE ORIENT EXCHANGE CO.LLC, 2013 – 2015 Responsible for handling customers and meet their needs. Playing a leading role in running a successful branch by making the right choices to deliver excellent results and achieve goals. Overseeing the flow of cash and financial instruments. Ensuring compliance with applicable laws and procedures. Key role in performing buying & selling of foreign currencies from walk in clients, mall shops and other institutions/companies on a regular basis Predict the daily currency requirements; offload excess currency position to Head Office and or other branches and booking maximum profit at all times Cross selling of company services in order to maximize the branch profit and customer satisfaction Provide fast, excellent and error free remittance services (TT/DD/WU) to customers and within committed service level and turnaround time Gather supporting documents for the transactions conducted and arrange in a uniform filing system within the branch Adhere to AML rules, policies and procedures of the company wherever applicable Handle and fix various inquiries of customers about various products & services, address complaints and amendment requests to be forwarded to Head Office Accepts application for Indian bank account opening . OFFICER UAE EXCHANGE & FINANCIAL SERVICES LTD , 2010- 2013 Providing excellent customer service at branch, to attend customers for all business transactions available within the company. Business development Forex management Make deal with FFMC’s & RMC’s for purchasing foreign currencys Processed exchange and foreign currency Created strategies to develop and expand sales of services to existing customer which resulted in a increase in annual revenue. Co-ordinate branch requerments with management Provide management with the necessary feedback to improvise services. Fund management with treasury General Accounting for the branch DECLARATION: The information I have given is complete and true to the best of my knowledge and belief. Reference will be provided up on request. Date: SUDHEER.K Place : Dubai