1. Curriculum Vitae: Johanna Mamorebola Malete
83 Sehloho Street
Atteridgeville
0008
Tel: (c) 083 543 9690
E-mail Address: jmalete7@gmail.com
CURRENT EMPLOYMENT
Company : PMSA
Position : Consultant
Dept : Contribution Department
Year : 01 May 2011 to date
Duties
Updating provider’s information
Quality checking
Help with testing
Data capturing
Posting duties
Preparing letters and Certificates of brokers and post the certificate to the brokers
Valid if the broker ‘s license is active
Administration on Member profile
Updating member information
Update member’s bank details
Send correspondence to members/ providers via email/ post.
Reconciliation report on Members contribution paid
Load journals
Request membership cards
Prepare monthly billing statement to send to company on a monthly basis
Processing of journal to refund members on credit
Loading new applications and new provider
Check returned mail and contact member to verify their address.
Investigate payment made from employer groupings/member and assist finance
department to allocate payment
On a TCF Project Committee
RECORD OF RESPECTED EMPLOYERS
Company : Wesbank First Auto
Position : Administrator Customer Support
Dept : Fleet Management
Year : 16 June 2006 to 29 April 2011
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2. Duties
Enhance customer perceptions of First Auto with regards to customer services
Build and maintain relationship with customers
Draw exception report for customers
Resolve customer queries
Statements distribution done accurately
Answer telephones
Administering all Internal and External mail
Arrange payments for creditors
Order and control stationery stock
Control promotional items stock
Responsible for Branch equipment & Assets Register
Consolidate branch expenses
Update staff register daily
Load customer on auto-online system
Load new accounts that wanted to be part of RT46 Contract
Telephone training on auto-online system
Recording of incoming faxes and distribution of the faxes
Card administration for Government ( new, lost, stolen, cancellations )
Handled Government accounts
Consolidate government executive report for the accounts.
Capture figures for the departments usage for the month and consolidate monthly
Reports for the managers
RECORD OF RESPECTED EMPLOYERS
Company : KLM Empowered Agency
Position : Administration Officer
Dept : Fleet Management Dept at Wesbank Auto
Year : 10 Mar 2005 – 16 June 2006
Personal Abilities
Excellent Communication
Computer Literacy MS Office ( Ms Word , Ms Excel , PowerPoint & Internet, E-mail )
Reliable and Goal Orientated
Time Management, Good Organizing Skills
Team Player
Achievement / Certificate
Certificate / Outstanding Performance
Internal Customer Service Award - 2006
FIFA World Cup Volunteer – 2010
PMSA - Part of TCF project committee for PMSA
Operations Management course completed in 2015 at Varsity College
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3. Educational Background (Matriculation)
Name of School : Hofmeyr High School
Highest Grade Obtained : Grade 12
Year of Matriculation : 1996
SUBJECT PASSED
English, Afrikaans ,N. Sotho, Geography, Physical Science, Mathematics
Educational Background (Post Matriculation)
Duration: 8 weeks course
Qualification: Operations Management course (currently studying)
Institution: Varsity College
Duration: 1997 (6 months)
Qualification: National Diploma in Analytical Chemistry
Institution: Tshwane University of Technology
(Former Technikon Northern West)
Main subject covered: Mathematics, Chemistry and Chemistry (Practical)
Duration: 1998 to 2001
Qualification: National Diploma in Information Technology
Institution: Tshwane University of Technology
(Former Technikon Northern Gauteng)
PEOPLE WHO KNOW ME WELL
Mrs. Carlize de Castro
Company: Profmed
Cell number: 074 120 5812
Miss Esther Manyika
Company: Wesbank First Auto
Cell Number: 072 416 1624
Personal Data
Date of Birth : 03 January 1979
Identity Number : 790103 0439 08 9
Gender : Female
Home Language : Northern Sotho
Other Languages : English, Tswana, Afrikaans
Marital Status : Single
Nationality : South African
Dependant (s) : One
Health : Good
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