1. Christine M. Lyons-Krause
125 S. Westview Avenue, Feasterville, PA 19053
Cell phone: 215-485-2241 Email: lyonskrause100@gmail.com
Objective:
To use my training, knowledge, experience, and education to obtain a full-time administrative position
Education:
Bloomsburg University, Bachelor of Arts
Professional Experience:
Parx Casino- Bensalem, PA
Credit Executive, Cashiering Operations (Cage) June 2015 to present
 Evaluate gaming, credit bureau and bank reports and approve credit privileges within authorized limits
 Ensure compliance of gaming, credit and bank reports and compliance of company’s credit policies,
authorization and standard operation procedures
 Ensure company monies are properly controlled via initial credit privileges and extensions
 Oversee confidentiality of all gaming records
 Understand, comply and implement all federal and state governmental regulations including money
laundering and terrorist financing regulations
 Provide high level of customer service and work closely with other internal departments to ensure all
gaming players’ needs are achieved
 Hold Pennsylvania G2 gaming license through the Pennsylvania Gaming Control Board
Cage Supervisor, Cashiering Operations (Cage) April 2011 to June 2015
 Manage 10 plus cashiers and bankers per shift
 Confirm monetary transactions, supervise shift rollovers
 Sponsor four cashiers ensuring that training is up to date, write six and nine-month reviews as well as
yearly reviews. Keep personnel file up-to-date including write-ups and coaching for improved job
performance
 Build strong business relationships with other casino departments to ensure that casino patrons are
receiving excellent customer service
 Interact with PA Gaming Control Board Officers to handle customer disputes and gaming issued
instructions
 Resolve customer disputes regarding the Ticket Redemption Machines – including physical updating of
the TRM machines, interacting with Surveillance to confirmtransaction and resolving issue with casino
patron
Cashier / Credit Representative April 2011 to June 2013
 Understand, comply and implement all Pennsylvania Gaming Control Board regulations for lines of credit
 Credit application intake, retrieving credit, bank and casino reports, input all information into the ACSC
system
 Update, change and review accounts on regular basis
 Provide excellent customer service to credit patrons
 Created training manual via Publisher for Frontline Cashiers, Main and Satellite Bank, Chip Bank and
Credit Department – all presently be used in new employee orientation
 Acute attention to detail while handling monetary transactions such as chip transactions, check cashing,
voucher cashing
Insurance Options- Feasterville, PA April 2001 to June 2010
Licensed Insurance Agent
Property and Casualty License - handle all aspects of personal lines, auto and home insurance including:
 Quote, issue, endorse insurance applications for major companies
 Handle all customer service tasks including: vehicle changes, coverage changes, lien holder/loss payee
changes, mortgagee changes, deductible changes, billing concerns
 Understand and implement underwriting guidelines for all writing insurance companies
 Training of additional customer service representatives
Regis Inventory and Giant Supermarket March 1994 to April 2002
 Part-time work while stay at home mother
Prudential Insurance- Fort Washington, PA Jan 1988 to March 1994
 Produced insurance mailings for AARP insurance program
Skills
 Bally’s ACSC System, MS Word, Excel, Publisher
 Excellent interpersonal, organizational, professional, written and verbal communication skills