1. Bedredia Dawson
304 Magnolia Circle 203-584-3726
Jonesboro, GA 30236 Bdawson25@gmail.com
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PROFILE
• Customer Service and Administrative Skills with more than 10 years’ experience
working in the public and private sectors
• Successful in communication and developing a working relationship with clients
PROFESSIONAL EXPERIENCE
Big Brother Big Sisters Foundation Ansonia, CT
Customer Service Representative, 1/2013-Present
• Called outbound to potential donors of clothing and household items to support
Big Brothers Big Sisters.
• Entered information into computerized database and provided potential donors
with information regarding Big Brothers Big Sisters mission statement.
• Answer inbound calls corresponding with donors and potential donor via Big
Brothers Big Sisters customer service email.
• Corresponded with our transportation department and Dispatch to meet the needs
of our Donors.
Robert Half International New Haven, CT
Administrative Assistant, 12/2007-2/2010
• Responsible for entering data into a computerized database, numerically and
alphabetically filed documents
• Answered multi-line telephones, conducted mail management such as keeping
manifest of received packages with signatures, ordered, reported mailroom
inventory
• Operated office equipment such as a copy machine and fax machine, maintained a
professional atmosphere to ensure client satisfaction.
Gateway Community College New Haven, CT
Associate of Science in Entrepreneurial Studies 9/2003-5/2006

2. VOLUNTEER WORK:
Men and Women of the Kingdom, Inc. New Haven, CT
Administrative/Outreach, 8/2009-to 10/2012
• Provided information to the community about the organization’s mission.
Draw up a power point presentation for the organization to present to the
community at neighborhood community rooms, shelters, and churches.
• Provided general office assistance which included emailing, document
writing, setting up interviews for potential employees/volunteers, drafting out
employment applications, providing assistance to the President of the
organization during interviews for employment/volunteering opportunities
CADES Inc. New Haven, CT
Data Entry Clerk, 4/2010-7/2011
• Responsible for answering incoming calls, provided clients with general
information, routed calls relayed accurate messages.
• Contacted clients by telephone, operated a fax machine, and entered data into a
computerized database
International Festival of Arts and Ideas New Haven, CT
Administrative Receptionist- Temporary, 5/2010-7/2010
• Provided information to callers, welcomed visitors to the festival office, and
announced them to the appropriate staff.
• Received and delivered interoffice mail.
• Acted as an expert on festival programming, schedules, and the navigation of the
festival website.
• Provided administrative support to the Managing Director, and other staff
members.
• Assisted in the overseeing of orientations, processing paperwork for new staff
members.

3. Volunteering:
Men and Women of the Kingdom, Inc. New Haven, CT
Administrative/Outreach- 8/2009-to 10/2012
• Provided information to the community about the organization’s mission.
Draw up a power point presentation for the organization to present to the
community at neighborhood community rooms, shelters, and churches.
• Provided general office assistance which included emailing, document
writing, setting up interviews for potential employees/volunteers, drafting out
employment applications, providing assistance to the President of the
organization during interviews for employment/volunteering opportunities
CADES Inc. New Haven, CT
Data Entry Clerk 4/2010-7/2011
• Responsible for answering incoming calls, provided clients with general
information, routed calls relayed accurate messages.
• Contacted clients by telephone, operated a fax machine, and entered data into a
computerized database