1. Nicole M. Lawrence-Brown
2637 Stanton Rd. S.E. #102 Washington, D.C. 20020
(202) 812-8462
nlawrencebrown@gmail.com
Nicole Lawrence-Brown
Nicole Lawrence-Brown
S U M M A R Y
A dedicated team player with the ability to successfully achieve project goals and
objectives. Experienced in overseeing operations of individual & multi-unit
facilities, developing successful programs to improve profitability. An extensive
career; 8 years of retail banking, customer service, consulting, financial services,
internal auditing, and a track record of driving sales & boosting company morale
H I G H L I G H T S
A C C O U N T
R E C O N C I L I A T I O N
S : K N O W L E D G E
O F G A A P
G U I D E L I N E S
E X C E L L E N T
W O R K E T H I C
E X C E L S I N
T E A M
L E A D E R S H I P :
M O T I V A T I O N A L
L E A D E R S H I P
S T Y L E
S A R B A N E S -
O X L E Y
A N A L Y S I S A N D
F I N A N C I A L
P L A N N I N G ,
F O R E C A S T I N G
F I N A N C I A L
A D M I N I S T R A T I
O N
S O L U T I O N -
O R I E N T E D
S T R O N G
I N T E R P E R S O N A
L S K I L L S
C A S H H A N D L I N G M U L T I -
T A S K I N G
A B I L I T Y
S T R A T E G I C
P L A N N I N G
T H R I V E S
U N D E R
P R E S S U R E
C U S T O M E R -
O R I E N T E D
P R O F I C I E N T I N
M I C R O S O F T
O F F I C E

2. Nicole M. Lawrence-Brown
Page 2
E M P L O Y E E
T R A I N I N G
R E C O R D K E E P I N
G E X P E R T I S E
E X C E L L E N T
C O M M U N I C A T I O N
S K I L L S
R I S K
M A N A G E M E N T
E X P E R T I S E
E D U C A T I O N
U n i versity o f P h oenix
Anticipated Grad. 11/2016
MBA in Finance
2010 B.S. Management Concentration Finance
A C C O M P L I S H M E N T S
HSBC: #2 Ranked Branch for YTD KPI and Campaign Goal Completion for the
District, #1 Ranked CSR, #2 Rank CSR, Teller of the Month, CSR of the Year,
Operational Excellence, 2 Time Premier Support Specialist of the Month, Hero
Award, a part of the #1 Ranked Branch in YTD KPI & Campaign Goal Completion
for the District, #2 Ranked CEA, Top Sales Person, HSBC Top Sales Club
BBT: Received 100% on Mystery Client Service Survey
Chevy Chase Bank: Every quarter made 40-65 sales ranging from basic services
to referring financial services;1/2006-4/2006, Teller of the Month Award,
S.T.A.R.S., and Stellar Awards for Sales and Customer Service
E X P E R I E N C E
AVP Branch Service Manager | H S B C B a nk U S A, N . A.
2008 - 2012
Managed operational, service, accounting and compliance-related activities
within a large retail branch

3. Nicole M. Lawrence-Brown
Page 3
Managed completion of branch transactional activities while supporting client
alternative delivery channels & ensured established customer interaction
standards
Maintained overall responsibility for all operational activities within the
branch
to include but not limited to: vault control activities, general ledger
maintenance and reconciliation, compliance with all applicable regulations,
attainment of satisfactory branch audits, preliminary investigations into fraud
& loss situations
Led and developed an effective team of 10 through communication,
performance management, development plans & reward/recognition practices
Identified and completed sales and referral opportunities
Supported HSBC’s Diversity programs: African Heritage Committee, Hispanic
Latino Committee, Asian Pacific Indonesian Committee, Women’s Network, &
the Pride Network.
Senior Teller | B B & T
2006 – 2007
Adhered to corporate, regulatory, & audit guidelines ranging from record logs to
maintaining accurate control of assigned monies
At the direction of Teller Supervisor, provide training & assistance to less
experienced Tellers in complex transactions, a vault custodian, and/or assisting
in the efficient handling of clients' needs
Performed accurate transactions and stellar customer service
Handled a multitude of transactions & proportionate volume of branch demands
and transactions
Commercial Customer Service Representative | C h e vy C h ase B a nk
2005 – 2006
Processed commercial/personal bank transactions ranging from simple to
complex
Maintained precise and secure count and control of all monies for commercial
and regular customers

4. Nicole M. Lawrence-Brown
Page 4
Referred customers' and non-customers' additional bank products and services
Assisted with establishing business/benefit banking programs
Assisted every customer with the proper customer service
Provided solutions to customers asking for help
Maintained a controlled and successful attitude while completing advance goals
P H I L A N T R O P H Y
04/2012- Present Consultant/Fundraiser/Former Treasurer
An Earthly Embrace, Inc.
4/2009-2012 Volunteer
Junior Achievement, DCPS
8/2009-2012 Volunteer
Certified HSBC Financial Literacy Educator
7/2006-9/2012 Volunteer /Member
Anacostia Economic Development Committee
12/2011-08/2012 Washington, D.C. Representative
Rider’s Advisory Council, Board of Directors,
Washington Metropolitan Area Transit Authority (WMATA/Metro)