1. RICHARD W. LANDA
10 Windy RDG 203-400-2178
Trumbull CT 06611 rlanda143@gmail.com
Auto Service Advisor / Parts Manager / Parts specialist
An experienced, knowledgeable, and very motivated specialty automotive professional with a record of
success in providing high quality customer service. Proficient in all aspects of auto parts supply,
requisitioning, and inventory. A passionate fine car aficionado and enthusiastic team player who always
goes the extra mile to please customers and support company goals.
Skills and Expertise
▪ Customer Service ▪ Auto Parts and Service ▪ Accessories
▪ Sales and Marketing ▪ Inventory Management
▪ Forecasting
▪ Promotional Events
▪ Business Management ▪ Teaching and Training
▪ Customer Retention, Satisfaction, and Recovery ▪ Service Advice and Counseling
Recentexperience to keep busy and explore other positions:The Next Street Driving
School,full time: September25th-October8th2016. AMAZON Part time associate at
Meriden, CT fulfillment sorting center November 11- December21st 2016,
NAPA Auto parts training full time at LoStoccoAuto Parts in Danbury and Stamford,
CT
January 3rd
-25th
2017
Professional Experience
CAREER SUMMARY: An auto enthusiast and expert fine car parts and service specialist with 13 years of
Porsche experience, 11 years of Volvo experience, and 4 years of Audi experience.
VOLVO OF WESTPORT – WESTPORT CT SEPTEMBER 1986 – NOVEMBER 1997
SERVICE ADVISOR/PARTS COUNTER PERSON
 In Parts Department, consistently outsold other counter persons two-to-one.
 Called on wholesale accounts to increase sales; National Parts Finalist in 1996.
 Represented dealership and district in nationals, one of 25 finalists in North America.
 Top certified Service Advisor 2and ½ years and best district Parts Specialist 8 and ½ years
PORSCHE OF WALLINGFORD – WALLINGFORD CT SEPTEMBER 2013 – SEPTEMBER 2015
PARTS MANAGER
 As the only full time Porsche parts employee, I had personal sales of over $660,000 through
September 2015 on track for second consecutive yearly sales of over $880,000.
 Managed Porsche parts I ordered as well as Porsche parts ordered by Audi employees.
 Greatly improved stocking levels to achieve fast order fill rate.
 Instituted policy to use correct motor oils in all vehicle models
 Started policy to make vehicle battery warranty and battery maintainer usage guidelines more
transparent. (Continued next page )

2. Richard W. Landa
Resume, Page 2
 Increased depth and variety of Porsche Design Drivers’ Selection items and improved display to
include pricing and part numbers
 I was appointed designated responder for inquiries and probable Secret Shopper activity
 Responsible for shipping, receiving, and general restock returns.
 I was first person to select, stock and maintain performance tire stock.
 Achieved Porsche certification with high test scores.
PEPE PORSCHE – WHITE PLAINS NY MARCH 2010 – JULY 2012
PARTS DEPARTMENT/WHOLESALE SPECIALIST
 Sold over $800,000 per year in parts counter, wholesale, and retail transactions.
 Trained and assisted the new Parts Manager in learning the Porsche system.
 Maintained Porsche certification throughout 2010 – 2012.
 Mentored and trained new parts counter personnel and delivery driver.
 Placed parts orders, followed up and verified deliveries, and kept customers informed.
AUTOMOTIVE RESTORATIONS – STRATFORD CT SEPTEMBER 2009 – JANUARY 2010
PARTS DEPARTMENT COUNTER PERSON
 Ordered parts for a variety of classic and vintage domestic and foreign cars.
 Searched for hard-to-find and out-of-production parts.
 Ordered materials to make parts no longer available anywhere
 Processed purchase orders, kept stock, and maintained records.
 Located and purchased parts for the Vintage Racing Division.
PORSCHE OF FAIRFIELD – FAIRFIELD CT NOVEMBER 2006 – DECEMBER 2008
PARTS DEPARTMENT COUNTER PERSON
 Ran the department single-handed as the only full-time employee in the first year.
 Sold over $1 million in parts every year while at Porsche of Fairfield.
 Certified Porsche Parts Specialist 2007 – 2008.
 Always had Repair Order parts ready for the technicians.
 Trusted by customers and colleagues to get the right parts every time.
 Often worked weekends to deliver emergency parts and services.
 Introduced better methods for quoting parts and labor.
 Familiar with Reynolds and Reynolds and Porsche computer systems.

3. Richard W. Landa
Resume, Page 3
SELF-EMPLOYED APRIL 2004 – NOVEMBER 2006
PORSCHE CONSULTANT
 Attended national Porsche events, such as Rennsport Reunion II.
 Consulted, provided technical advice, sold parts, memorabilia, and souvenirs.
 Travelled, advised, wrote magazine articles, and marketed photographs.
PORSCHE/AUDI OF WALLINGFORD– WALLINGFORD CT SEPTEMBER 2000 – APRIL 2004
PARTS DEPARTMENT COUNTER PERSON
 Consistently sold parts totalling approx. $1million annually.
 Achieved Audi certification in 2002 – 2003.
 Maintained a high reputation for excellence among customers and co-workers.
 Worked overtime and weekends as required to supply emergency parts.
 Without a department manager, worked mostly without supervision.
PORSCHE OF FAIRFIELD – FAIRFIELD CT NOVEMBER 1997 – APRIL 2000
PARTS MANAGER
 As the only Porsche employee, self-trained to achieve 50% sales growth in first year.
 Improved usable inventory; reversed ordering percentage to 90% stock and 10% VOR.
 Excelled at service and performance; won Best Selection Display in 1998.
 Experience with ADP and Porsche computer systems.
Education
Bachelor of Arts in English
(Education Minor)
ROLLINS COLLEGE, WINTER PARK FL – Graduated
The Choate School

4. Richard W. Landa
Resume, Page 4
Wallingford CT