0 Pricing Strategies

355
The price is what you pay;
the value is what you
receive. —Anonymous
10 Pricing Strategies
On completion of this chapter, you will be able to:
1 Discuss the relationships among pricing, image, competition, and value.
2 Describe effective pricing techniques for introducing new products or
services and for existing ones.
3 Explain the pricing methods and strategies for (A) retailers,
(B) manufacturers, and (C) service firms.
4 Describe the impact of credit on pricing.

Setting prices is a business decision governed by both art and science—with a measure
of instinct thrown in for good measure. Setting prices for their products and services
requires entrepreneurs to balance a multitude of complex forces, many of them working
in opposite directions. Entrepreneurs must determine prices for their goods and services
that will draw customers and produce a profit. Unfortunately, many small business
owners set prices without enough information about their cost of operations and the
nature of their customers. Price is an important factor in building long-term relation-
ships with customers, and haphazard pricing techniques can confuse and alienate cus-
tomers and endanger a small company’s profitability. Setting prices is not only one of
the toughest decisions small business owners face, but it also is one of the most impor-
tant. Research by the consulting firm McKinsey and Company shows that proper pric-
ing strategies have far greater impact on a company’s profits than corresponding reduc-
tions in fixed or variable costs.1 Improper pricing has destroyed countless businesses
whose owners mistakenly thought their prices were high enough to generate a profit
when, in fact, they were not.
356 SECTION III • BUILDING THE BUSINESS PLAN: MARKETING AND FINANCIAL CONSIDERATIONS
Timeless Message
After working with a consultant, Jeff Trott, founder of Timeless Message, a company that
sells bottles with greeting messages inside them, raised its prices from an average of
$30 per bottle to $60 per bottle. The company had underestimated both its costs and the
market value of its products. The price increase resulted in a brief sales dip, but, according
to Trott, “We started making a profit for the first time in four years. It was like we had
been shipping a ten-dollar bill out the door with each order.”2
Pricing decisions cut across every aspect of a small company, influencing everything
from its marketing and sales efforts to its operations and strategy. Price is the monetary
value of a product or service in the marketplace; it is a measure of what the customer must
give up to obtain various goods and services. Price also is a signal of a product’s or ser-
vice’s value to an individual, and different customers assign different values to the same
goods and services. From an entrepreneur’s viewpoint, price must be compatible with cus-
tomers’ perceptions of value. “Pricing is not just a math problem,” says one business
writer. “It’s a psychology test.”3 The psychology of pricing is an art much more than it is a
science. It focuses on creating value in the customer’s mind but recognizes that value is
what the customer perceives it to be. In many cases, customers look to a product’s or ser-
vice’s price for clues about value. Consider the following examples, which illustrate the
sometimes puzzling connection between price and perceived value:
r In the ultra-premium segment of the watch industry, Rolex, Cartier, Patek Philippe,
Chopard, Toric, Blancpain, and Corum are legendary brands of handmade watches
that sell at prices ranging from $10,000 to $50,000. To some people, owning one of
these watches is a hallmark of financial success, even though they are less accurate at
keeping time than a $10 quartz-driven Timex.4
r To establish a niche in the beer market, microbrewers in the United States began pro-
ducing small batches of high-quality beer in the European style, focusing on ales,
porters, and stouts rather than the lagers the giant brewers were selling. Moving even
farther upscale in the beer market (which has seen relatively flat sales compared to a
63 percent increase in wine sales since 1991), small brewers are marketing premium
craft beers with all of the cachet of wine—at premium prices, of course. In addition to
its 18.5 percent alcohol content and $16 per bottle price, Dogfish Head Brewery’s Fort
Beer has a raspberry flavor, and the company suggests that connoisseurs drink it from
a champagne flute. Microbrewer Samuel Adams makes the world’s most expensive
beer. Its Utopia, made from special malts and yeast, sells for $100 per bottle. Because
the company produces just 8,000 bottles a year, some bottles of Utopia have fetched as
much as $200 on eBay!5
r The Renaissance Pen Company markets fountain pens made from gold and platinum
and encrusted with diamonds selling for as much as $230,000. It also sells a pen that
contains the crystallized DNA of Abraham Lincoln for only $1,650.6

As you can see, setting higher prices sometimes can increase appeal of a product or service (“If
you charge more, you must be worth it”). Value for these products is not found in their superior
technical performance but in their scarcity and uniqueness and the resulting image they create
for the buyer. Although an entrepreneur must recognize the shallow depth of the market for
such ultra-luxury items, the ego-satisfying ownership of limited-edition watches, pens, cars,
jewelry, and other items is the psychological force supporting the premium price strategy.
Three Potent Forces: Image, Competition, and Value
Price Conveys Image
A company’s pricing policies communicate important information about its overall image to
customers. For example, the prices charged by a posh men’s clothing store reflect a com-
pletely different image from those charged by a factory outlet. Customers look at prices to
determine what type of store they are dealing with. High prices frequently convey the idea of
quality, prestige, and uniqueness to customers. “People bring a whole set of equations with
them when they make a purchase, and one of the values for most people is that high price
equals quality,” says Rob Docters, a pricing expert.7 Accordingly, when developing a mar-
keting approach to pricing, entrepreneurs must establish prices that are compatible with what
customers expect and are willing to pay. Too often, small business owners underprice their
goods and services, believing that low prices are the only way they can achieve a competitive
advantage. A study by the Copernicus consulting firm found that only 15 to 35 percent of
customers consider price to be the chief criterion when selecting a product or service.8
A common pricing mistake small business owners make is failing to recognize the
extra value, convenience, service, and quality they give their customers—all things many
customers are willing to pay for. These companies fall into the trap of trying to compete
solely on the basis of price when they lack the sales volume—and, hence, the lower cost
structures—of their larger rivals. It is a recipe for failure. “People want quality,” says one
merchant selling upscale goods at upscale prices. “They want value. But if you lower
prices, they think that you are lowering the value and lowering the quality.”9 Lowering
prices may be a dangerous cycle that can destroy a business. A study of businesses in multiple
industries by Rafi Mohammed, author of The Art of Pricing, found that those companies
that raised prices by 1 percent saw their profits increase 11 percent. Those that raised their
prices by 10 percent realized profit increases of 100 percent!10 The study does not imply
that businesses have free rein to raise prices to any level, but it does suggest that many
companies could raise their prices enough to improve their financial results significantly if
they can convince customers that their products offer superior value.
In the crowded soft drink market, the battle for market share often boils down to price
competition among the industry giants Coca-Cola and Pepsi. However, some small com-
panies have managed to carve out niches in the soft drink market with higher-priced spe-
cialty products that are made with all-natural ingredients, offer exotic flavors, or provide
some other appealing twist.
CHAPTER 10 • PRICING STRATEGIES 357
LEARNING OBJECTIVES
1. Discuss the relationships
among pricing, image,
competition, and value.
Healthy Beverage
Company
In 2002, Eric Schnell and Steven Kessler introduced
the Steaz Green Tea Soda line as part of their new
business, the Healthy Beverage Company, as a
nutritious alternative to regular carbonated soft
drinks. Their lightly carbonated beverage contains
green tea (touted by many health care profession-
als for its antioxidant properties) and sugar cane
juice and is certified as “organic” by the U.S.
Department of Agriculture. Marketing their tea-soda
combination as a healthy beverage alternative to
conventional soft drinks allows the company to
charge $1.50 for a 12-ounce bottle, a healthy price premium over standard carbon-
ated drinks.11
By emphasizing the
uniqueness of their organic
green tea-soda combination
drink, Eric Schnell and Steven
Kessler, co-founders of Steaz
Green Tea Soda, are able to
charge a premium price over
regular carbonated drinks.

One key to setting prices properly is based on understanding a company’s target mar-
ket, the customer groups at which the small company is aiming its goods or services.
Target market, business image, and pricing strategy are closely related.
s
Sway and Cake and TBC
When Tamara Donaghy-Bates launched Sway & Cake, a Seattle, Washington, retail store
selling women’s clothing, her target audience was young professional women in their late
20s to late 30s who are looking for something other than traditional styles. Donaghy-
Bates describes the clothing she sells in Sway & Cake as “funky” and “flirty”—trendy,
fashion-forward styles that are common in metropolitan areas such as New York or Los
Angeles but are hard to find in conservative towns such as Seattle. Her upscale pricing
strategy is geared toward her target audience, and it works; her company’s first-year sales
exceeded $800,000. Working with customers every day in the shop provided Donaghy-
Bates with clear insight into her customers’ fashion preferences, and she soon saw an
opportunity to tap into another target audience with a different pricing strategy: students
and young women in their early to mid 20s. To reach this group of customers, Donaghy-
Bates opened TBC (To Be Continued) in Seattle as a lower-cost outlet for similar styles of
clothing that she sells in Sway & Cake. In fact, nearly half of the merchandise sold in TBC
is clothing that did not sell in Sway & Cake and has been marked down at a significant
discount, sometimes as much as 50 or 60 percent off the normal retail price. TBC’s
remaining merchandise is new, lower priced, and aimed at a younger audience.
Customers have responded to both stores’ pricing strategies and merchandise mix, and
combined sales for the two stores have grown well beyond the $1 million mark.12
Competition and Pricing
When setting prices, entrepreneurs should take into account their competitors’ prices, but
they should not automatically match or beat them. Although price is an important factor in
the purchase decision, it is not the only consideration for shoppers. Two factors are vital to
studying the effects of competition on the small company’s pricing policies: the location of
the competitors and the nature of the competing goods and services. In most cases, unless
a company can differentiate the quality and the quantity of extras it provides, it must match
the prices charged by nearby competitors for identical items. For example, if a self-service
station charges a nickel more per gallon for gasoline than does another self-service station
across the street, customers will simply go across the street to buy. Without the advantage
of a unique business image—quality of goods sold, value of services provided, convenient
location, favorable credit terms—a small company must match local competitors’ prices or
lose sales. Although the prices that distant competitors charge are not nearly as critical to
the small business as are those of local competitors, it can be helpful to know them and to
use them as reference points. Before matching any competitor’s prices, however, small
business owners should consider the rival’s motives. The competition may be establishing
its price structure based on a unique set of criteria and a totally different strategy. Blindly
matching competitors’ prices can lead a company to financial ruin, and companies that set
their prices this way typically do so because they perceive themselves in a position of
strategic weakness.
The nature of the competitors’ goods and services also influences a company’s pricing
policies. Entrepreneurs must monitor competitors’ prices on products that are identical to
or are close substitutes for those they sell and then strive to keep their prices in line with
them. For example, the local sandwich shop should consider the hamburger restaurant, the
taco shop, and the roast beef shop as competitors because they all serve fast foods.
Although none of them offers the identical menu of the sandwich shop, they are all com-
peting for the same quick-meal dollar. Of course, if a small business can differentiate its
products by creating a distinctive image in customers’ minds or by offering superior ser-
vice, quality, convenience, or speed, it can charge prices higher than those of its competi-
tors. Because competitors’ prices can have a dramatic impact on a small company’s prices,
entrepreneurs should make it a habit to monitor their rivals’ prices, especially on identical
items.

Generally, entrepreneurs should avoid head-to-head price competition with other
firms that can more easily achieve lower prices through lower cost structures. For instance,
most locally owned drugstores cannot compete with the prices of large national drug
chains. However, many local drugstores operate successfully by using nonprice competi-
tion; these stores offer more personalized service, free delivery, credit sales, and other
extras that the chains have eliminated. Nonprice competition can be an effective strategy
for a small business in the face of larger, more powerful enterprises, especially because
there are many dangers in experimenting with price changes. Price shifts cause fluctua-
tions in sales volume that a small company may not be able to tolerate. In addition, fre-
quent price changes may damage a company’s image and its customer relations.
Attempting to undercut competitors’ prices may lead to a price war, one of the most
deadly games a small business can play. Price wars can eradicate companies’ profit margins
and scar an entire industry for years. “Many entrepreneurs cut prices to the point of unprof-
itablility just to compete,” says one business writer. “In doing so, they open the door to cata-
strophe. Less revenue often translates into lower quality, poorer service, sloppier salesman-
ship, weaker customer loyalty, and financial disaster.”14 Price wars usually begin when one
competitor thinks he or she can achieve higher volume instantaneously by lowering prices.
Rather than sticking to their strategic guns, competitors believe they must follow suit.
Entrepreneurs usually overestimate the power of price cuts, however. Sales volume
rarely increases enough to offset the lower profit margins of a lower price. A business with
a 25 percent gross profit margin that cuts its price by 10 percent would have to triple its
sales volume just to break even. In a price war, a company may cut its prices so severely
that it is impossible to achieve the volume necessary to offset the lower profit margins.
Even when price cuts work, their effects often are temporary. Customers lured by the low-
est price usually have almost no loyalty to a business. The lesson: The best way to survive
a price war is to stay out of it by emphasizing the unique features, benefits, and value your
company offers its customers.
Focus on Value
Ultimately, the “right” price for a product or service depends on one factor: the value that
it provides for a customer. There are two aspects of value, however. Entrepreneurs may
recognize the objective value of their products and services, which is the price customers
would be willing to pay if they understood perfectly the benefits that a product or service
delivers for them. Unfortunately, few, if any, customers can see a product’s or a service’s
true objective value; instead, they see only its perceived value, which determines the price
they are willing to pay for it. Research into purchasing decisions has revealed a fundamen-
tal problem that adds to the complexity of a business owner’s pricing decision: People
faced with pricing decisions often act irrationally. In one classic study, researchers asked
shoppers if they would travel an additional 20 minutes to save $5 on a calculator that costs
$15; most said they would. When asked the same question about a $125 jacket, most of the
shoppers said no, even though they would be saving the exact same amount of money!
“People make [purchasing] decisions piecemeal, influenced by the context of the choice,”
says Richard Thaler, who won a Nobel Prize for his work in behavioral economics.15
Note that value does not necessarily correspond to low price, however. Businesses that
underprice their products and services or run special discount price promotions may be
short-circuiting the value proposition they are trying to build and communicate to their
Yosha Enterprises
When Anthony Shurman launched Yosha Enterprises in 2002, a company that markets
liquid breath mints, he established a price of $1.99 for a 36-mint package. Later, in
response to competitors’ prices, he lowered the price to $1.79 and then to $1.69 per
pack. Momints contained more mints than any of the competing brands, but customers
failed to recognize that benefit, and based their purchase decisions on the package price.
When Shurman recently rolled out Momints at a regional chain of grocery stores, he cut
the size of the pack to the industry standard 28 mints and set a price of 99 cents. “Our
sales went up 350 percent,” he says. Yosha generates $3 million in annual revenue, and
Shurman believes that he can sell even more mints at the lower 99-cent price.13

customers. Customers may respond to price cuts, but companies that rely on them to boost
sales risk undermine the perceived value of their products and services. In addition, once
customers grow accustomed to buying products and services during special promotions,
the habit can be difficult to break. They simply wait for the next sale. Some companies in
the auto industry have faced this problem as customers accustomed to buying autos with
large rebates postpone buying new cars until automakers offer them special incentives. The
result has been fluctuating sales and a diminished value of those automotive brands.
One of the most important determinants of customers’ response to a price is whether
they perceive the price to be a fair exchange for the value they receive from the product or
service. The good news is that companies can influence through marketing and other
efforts customers’ perception of value. “The price you get for a product is a function of
what it’s truly worth—and how good a job you do communicating that value to the end
user,” says one entrepreneur.16 Indeed, setting a product’s or a service’s price is another
way a company can communicate value to its customers. For most shoppers, three refer-
ence points define a fair price: the price they have paid for the product or service in the
past, the prices competitors charge for the same or similar product or service, and the costs
a company incurs to provide the product or service. The price that customers have paid in
the past for an item serves as a baseline reference point, but people often forget that infla-
tion causes a company’s costs to rise from year to year. Therefore, it is important for busi-
ness owners to remind customers periodically that they must raise prices to offset the
increased cost of doing business. “Over time, costs always go up,” says Norm Brodsky,
owner of a successful document storage company. “I’d rather raise prices a little every year
or with every new contract than be forced to demand a big increase down the road.”17
As we have seen already, companies often find it necessary to match competitors’
prices on the same or similar items unless they can establish a distinctive image in cus-
tomers’ minds. One of the most successful strategies for companies facing direct competi-
tion is to differentiate their products or services by adding value for customers and then
charging for it. For instance, a company might offer faster delivery, a longer product war-
ranty, extra service, or something else that adds value to an item for its customers and
allows the business to charge a higher price.
Perhaps the least understood of the three reference points is a company’s cost struc-
ture. Customers often underestimate the costs businesses incur to provide products and ser-
vices, whether it is a simple cotton T-shirt on a shelf in a beach-front shop or a life-saving
drug that may have cost hundreds of millions of dollars and many years to develop. They
forget that business owners must make or buy the products they sell, market them, pay
their employees, and cover a host of other operating expenses, ranging from health care to
legal fees. Entrepreneurs facing rapidly rising costs in their businesses should consider the
following strategies:
r Communicate with customers. Rather than hide bad news from customers, let them
know what is happening. When the owner of a wholesale coffee business saw coffee
bean prices escalate because of bad weather in key coffee-producing countries, he
included copies of news articles in a letter he sent to customers explaining his com-
pany’s price increases.
r Focus on improving efficiency in the company. One way to lessen the impact of
rising costs in one area of a business is to look for ways to cut costs in other areas.
Improving operating efficiency may not offset totally the increased costs of doing
business, but it will help dampen their effects.
r Consider absorbing the cost increases. When Norm Brodsky, owner of the docu-
ment storage company mentioned earlier, saw his competitors add a fuel surcharge to
their customers’ bills to offset steep increases in gas prices, he decided not to add a
fuel surcharge. Then, he used the pricing decision to attract new accounts, telling
them, “We have found other ways besides a surcharge to deal with the problem.
When we say the price [of our contract] is fixed for five years, we mean it, and you
can count on it.” Brodsky also used the fuel surcharge issue to build loyalty among
his existing customers, something he is certain will pay off in the future.18

r Emphasize the value your company’s product or service delivers to customers.
Customers have a tendency to forget the benefits and value a business provides
unless an entrepreneur periodically reminds them.
r Anticipate rising costs and try to lock in prices early. By tracking coffee and tea
prices on commodities exchanges every day, the owner of a small coffee and tea shop
was able to anticipate price increases for her raw materials and committed early on to
purchase 125,000 pounds of coffee at a fixed price for one year. When coffee prices
doubled, she saved more than $80,000.
Setting prices with an emphasis on value is more important than trying to choose the
ideal price for a product. In fact, for most products there is an acceptable price range, not a
single ideal price. This price range is the area between the price ceiling defined by cus-
tomers in the market and the price floor established by the company’s cost structure. An
entrepreneur’s goal is to position the company’s prices within this acceptable price range.
The final price that business owners set depends on the desired image they want to create
for the business in their customers’ minds—discount, middle-of-the-road, or prestige (see
Figure 10.1).
Setting appropriate prices requires more than just choosing a number based solely on
intuition. Rather, proper pricing policies require information, facts, and analysis. The fac-
tors that small business owners must consider when determining the final price for goods
and services include the following:
r Product or service costs
r Market factors—supply and demand
r Sales volume
r Competitors’ prices
r A company’s competitive advantage
r Economic conditions
r Business location
r Seasonal fluctuations
r Psychological factors
r Credit terms and purchase discounts
r Customers’ price sensitivity
r Desired image
Although business owners may not be able to charge the ideal price for a product or
service, they should set the price high enough to cover their costs and earn a reasonable
profit but low enough to attract customers and generate an adequate sales volume.
Price Ceiling
(“What will the market bear?”)
Final Price
(“What is the company’s desired image?”)
Acceptable
Price
Range
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Price Floor
(“What are the company’s costs?”)
FIGURE 10.1
Pocket Price
Waterfall

Furthermore, the right price today may be completely inappropriate tomorrow because of
changing market and competitive conditions. Broadway shows, which had suffered steep
sales declines in the wake of the terrorist attacks in 2001, recently pushed ticket prices
above the $100 level as audiences returned and shows began selling out once again. Monty
Python’s Spamalot was the first hit show to push through the psychological $100 price
ceiling, but long-running Mamma Mia! and Wicked quickly followed suit. The decisions
were based on the fact that all three shows were playing to sold-out houses almost every
night of the week, but theater managers were quick to point out that customers could still
buy standing-room-only tickets for as little as $20.19
For many businesses, the pricing decision has become more challenging because the
World Wide Web gives customers access to incredible amounts of information about the
prices of items ranging from cars to computers. Increasingly, customers are using the Web
to find the lowest prices available. To maintain their profitability, companies have
responded with customized or dynamic pricing, in which they set different prices on the
same products and services for different customers using the information they have col-
lected about their customers. For instance, a first-time customer making a purchase at an
online store may pay a higher price for an item than a regular customer who shops there
frequently pays for that same item. AllState Insurance Company relies on a huge database
of statistical research that includes information ranging from customers’ driving records
and their age to their credit scores and whether they pay their bills on time to determine the
prices it charges for insurance coverage. AllState’s credit-derived premiums have enabled
the company to go from a system that established prices using three broad-based categories
to one that divides customers into nearly 400 categories, each with its own price point.
Since implementing the dynamic pricing strategy, AllState’s sales and profitability have
climbed significantly.20
After the terrorist attacks in 2001
dampened attendance at
Broadway, theaters cut their prices.
As audiences returned, theaters
were able to raise their ticket
prices. Even though they charge
more than $100 per ticket, popular
shows such as Wicked (featuring
here Idina Menzel (l) as Elpheba
and Kristin Chenoweth (r) as
Glinda) play to sold out houses
almost every night.
customized or dynamic
pricing
a pricing technique that sets
different prices on the same
products and services for different
customers using the information
that a company collects about its
customers.

Pricing Strategies and Tactics
There is no limit to the number of variations in pricing strategies and tactics. This wide
variety of options is exactly what allows the small business manager to be so creative. This
section examines some of the more commonly used tactics under a variety of conditions.
Pricing always plays a critical role in a firm’s overall strategy; pricing policies must be
compatible with a company’s total marketing plan and the image it plans to create in the
marketplace.
Introducing a New Product
Entrepreneurs are often apprehensive to set the price of a new product when they have no
precedent on which to base their decisions. If the new product’s price is excessively high,
it is in danger of failing because of low sales volume. However, if its price is too low, the
product’s sales revenue might not cover costs. In addition, the company runs the risk of
establishing the product’s perceived value at a low level. The management consulting firm
McKinsey and Company claims that 80 to 90 percent of the pricing problems on new
products are the result of companies setting prices that are too low.21 When pricing any
new product, the owner should try to satisfy three objectives:
1. Getting the product accepted. No matter how unusual a product is, its price must be
acceptable to a company’s potential customers. The acceptable price range for a new
product depends, in part, on the product’s position:
• Revolutionary products are so new and unique that they transform existing mar-
kets. The acceptable price range for revolutionary products tends to be rather
wide, but the businesses introducing them must be prepared to make an invest-
ment in educating customers about them.
• Evolutionary products offer upgrades and enhancements to existing products.
The acceptable price range for evolutionary products is not a wide as it is for rev-
olutionary products. Companies that introduce evolutionary products with many
new features at prices that are too low may initiate a price war.
• Me-too products, as the name suggests, offer the same basic features as
existing products on the market. The acceptable price range for these products
is quite narrow, and many companies introducing them find themselves left
with me-too pricing strategies that are the same or similar to those of their
competitors.
2. Maintaining market share as competition grows. If a new product is successful,
competitors will enter the market, and the small company must work to expand or at
least maintain its market share. Continuously reappraising the product’s price in con-
junction with special advertising and promotion techniques helps to retain a satisfac-
tory market share.
3. Earning a profit. Obviously, a small firm must establish a price for the new product
higher than its cost. Entrepreneurs should not introduce a new product at a price
below cost because it is much easier to lower a price than to increase it once the
product is on the market. Pricing their products too low is a common and often fatal
mistake for new businesses; entrepreneurs are tempted to underprice their products
and services when they enter a new market to ensure their acceptance or to gain
market share quickly. Doing so, however, sets customers’ value expectations at low
levels as well, and that can be a difficult perception to overcome.
LEARNING OBJECTIVES
2. Describe effective pricing
techniques for introducing new
products or services and for
existing ones.
Calder & Calder
Promotions
Linda Calder, owner of Calder & Calder Promotions, a company that produces trade
shows, knows how difficult it can be to raise prices. When she launched her company,
Calder decided to set her price below the average price of competing trade show pro-
duction companies because she thought that would give her a competitive edge. “My
fee was so low . . . I sold out but did not make a profit,” she says. Realizing her mistake,
Calder raised prices in her second year, but her customers balked. Her sales fell by
50 percent.22

Entrepreneurs have three basic strategies to choose from when establishing a new
product’s price: a penetration pricing strategy; a skimming pricing strategy; and a sliding-
down-the-demand-curve strategy.
Market Penetration If a small business introduces a product into a highly competitive
market in which a large number of similar products are competing for acceptance, the
product must penetrate the market to be successful. To gain quick acceptance and
extensive distribution in the mass market, entrepreneurs should consider introducing the
product at a low price. In other words, it should set the price just above total unit cost to
develop a wedge in the market and quickly achieve a high volume of sales. The resulting
low profit margins tend to discourage competitors from entering the market with similar
products.
In most cases, a penetration pricing strategy is used to introduce relatively low-priced
goods into a market where no elite segment and little opportunity for differentiation exists.
The introduction is usually accompanied by heavy advertising and promotional tech-
niques, special sales, and discounts. Entrepreneurs must recognize that penetration pricing
is a long-range strategy; until customers accept the product, profits are likely to be small. If
the strategy works and the product achieves mass market penetration, sales volume will
increase, and the company will earn adequate profits. The objectives of the penetration
strategy are to break into the market quickly, generate a high sales volume as soon as pos-
sible, and build market share. Many consumer products, such as soap, shampoo, and light
bulbs, are introduced through penetration pricing strategies.
Majesco
Majesco, a small company that competes against many industry giants in the video game
business, uses a penetration pricing strategy for most of the games it sells. The company
releases 5 to 10 new games each year, and 80 percent of them are “bargain titles,” tar-
geted for sale in retailers’ discount bins, where they are priced from $9.99 to $19.99.
“There’s not much competition in the value-game market,” explains company co-founder
Jesse Sutton. Because the average cost of producing budget games is far below that of
creating premium games with sophisticated graphics, Majesco can break even on sales of
just 15,000 to 50,000 units for its budget games compared to 200,000 to 1 million units
for premium games. One of the company’s most popular titles, Hypersonic Extreme, has
sold more than 170,000 units, earning the company a solid profit.23
Skimming A skimming pricing strategy often is used when a company introduces a new
product into a market with little or no competition. Sometimes the firm employs this tactic
when introducing a product into a competitive market that contains an elite group that is
able to pay a higher price. Here a firm uses a higher-than-normal price in an effort to
quickly recover the initial developmental and promotional costs of the product. Start-up
costs usually are substantial due to intensive promotional expenses and high initial
production costs. The idea is to set a price well above the total unit cost and to promote the
product heavily to appeal to the segment of the market that is not sensitive to price. Such a
pricing tactic often reinforces the unique, prestigious image of a store and projects a
quality image of the product. Another advantage of this technique is that the manager can
correct pricing mistakes quickly and easily. If the firm sets a price that is too low under a
penetration strategy, raising the price can be very difficult. If a firm using a skimming
strategy sets a price too high to generate sufficient volume, it can always lower the price.
Successful skimming strategies require a company to differentiate its products or services
from those of the competition, justifying the above-average price.
Sliding Down the Demand Curve One variation of the skimming price strategy is
called sliding down the demand curve. Using this tactic, the small company introduces a
product at a high price. Then, technological advances enable the firm to lower its costs
quickly and to reduce the product’s price before its competition can. By beating other
businesses in a price decline, the small company discourages competitors and gradually,
over time, becomes a high-volume producer. High-definition television sets are a prime

example of a product introduced at a high price that quickly cascaded downward as
companies forged important technological advances and took advantage of economies of
scale. When they were first introduced in 1999, high-definition TVs sold for $19,000;
today, they are priced at $1,000 or less.
Sliding is a short-term pricing strategy that assumes that competition will eventually
emerge. Even if no competition arises, however, the small business almost always lowers
the product’s price to attract a larger segment of the market. Nonetheless, the initial high
price contributes to a rapid return of start-up costs and generates a pool of funds to finance
expansion and technological advances.
Pricing Established Goods and Services
Each of the following pricing tactics or techniques can become part of the toolbox of pric-
ing tactics entrepreneurs can use to set prices of established goods and services.
Odd Pricing Although studies of consumer reactions to prices are mixed and generally
inconclusive, many small business managers use the technique known as odd pricing.
These managers prefer to establish prices that end in odd numbers such as 5, 7, or 9
because they believe that merchandise selling for $12.69 appears to be much cheaper than
the item priced at $13.00. Psychological techniques such as odd pricing are designed to
appeal to certain customer interests, but research on their effectiveness is mixed. Some
studies show no benefits from using odd pricing, but others have concluded that the
technique can produce significant increases in sales.
Price Lining Price lining is a technique that greatly simplifies the pricing function by
pricing different products in a product line at different price points, depending on their
quality, features, and cost. Under this system, entrepreneurs stock merchandise in several
different price ranges, or price lines. Each category of merchandise contains items that are
similar in appearance but that differ in quality, cost, performance, or other features. For
example, most music and video stores use price lines for their CDs and DVDs to make it
odd pricing
a pricing technique that sets prices
that end in odd numbers to create
the psychological impression of
low prices.
price lining
a technique that greatly simplifies
the pricing function by pricing
different products in a product line
at different price points,
depending on their quality,
features, and cost.

easier for customers to select items and to simplify inventory planning. Many lined
products appear in sets of three—good, better, and best—at prices designed to satisfy
different market segment needs and incomes. Price lining can boost a store’s sales because
it makes goods available to a wide range of shoppers, simplifies the purchase decision for
customers, and allows them to keep their purchases within their budgets.
Leader Pricing Leader pricing is a technique in which a retailer marks down the
customary price (i.e., the price consumers are accustomed to paying) of a popular item in an
attempt to attract more customers. The company earns a much smaller profit on each unit
because the markup is lower, but purchases of other merchandise by customers seeking the
leader item often boost sales and profits. In other words, the incidental purchases that
consumers make when shopping for the leader item boost sales revenue enough to offset a
lower profit margin on the leader. Grocery stores frequently use leader pricing. For instance,
during the holiday season, stores often use turkeys as a price leader, knowing that they will
earn higher margins on the other items shoppers purchase with their turkeys.
Geographic Pricing Small businesses whose pricing decisions are greatly affected by
the costs of shipping merchandise to customers across a wide range of geographic regions
frequently employ one of the geographic pricing techniques. For these companies, freight
expenses comprise a substantial portion of the cost of doing business and may cut deeply
into already narrow profit margins. One type of geographic pricing is zone pricing, in
which a small company sells its merchandise at different prices to customers located in
different territories. For example, a manufacturer might sell at one price to customers east
of the Mississippi and at another to those west of the Mississippi. The U.S. Postal Service’s
varying parcel post charges offer a good example of zone pricing. The company must be
able to show a legitimate basis (e.g., differences in selling or transporting costs) for the
price discrimination or risk violating Section 2 of the Clayton Act.
Another variation of geographic pricing is uniform delivered pricing, a technique in
which a firm charges all of its customers the same price regardless of their location, even
though the cost of selling or transporting merchandise varies. The firm calculates the
proper freight charges for each region and combines them into a uniform fee. The result is
that local customers subsidize the company’s charges for shipping merchandise to distant
customers.
A final variation of geographic pricing is FOB-Factory, in which a company sells its
merchandise to customers on the condition that they pay all shipping costs. In this way, the
company can set a uniform price for its product and let each customer cover the freight
costs.
Opportunistic Pricing When products or services are in short supply, customers are
willing to pay more for products they need. Some businesses use such circumstances to
maximize short-term profits by engaging in price gouging. Many customers have little
choice but to pay the higher prices. Opportunistic pricing may backfire, however,
because customers know that unreasonably high prices mean that a company is exploiting
them. For example, after a devastating Los Angeles earthquake, one convenience store
jacked up prices on virtually every item, selling small bottles of water for $8 each.
Neighborhood residents had no choice but to pay the higher prices. After the incident,
many customers remembered the store’s unfair prices and began to shop elsewhere. The
convenience store’s sales slipped and never recovered.
Discounts Many small business managers use discounts or markdowns—reductions
from normal list prices—to move stale, outdated, damaged, or slow-moving merchandise.
A seasonal discount is a price reduction designed to encourage shoppers to purchase
merchandise before an upcoming season. For instance, many retail clothiers offer special
sales on winter coats in midsummer. Some firms grant purchase discounts to special
groups of customers, such as senior citizens or students, to establish a faithful clientele and
to generate repeat business. For example, one small drugstore located near a state
leader pricing
a technique that involves marking
down the normal price of a
popular item in an attempt to
attract more customers who make
incidental purchases of other items
at regular prices.
zone pricing
a technique that involves setting
different prices for customers
located in different territories
because of different
transportation costs.
delivered pricing
a technique in which a firm
charges all of its customers the
same price regardless of their
location.
FOB-Factory
a pricing method in which a
company sells merchandise to
customers on the condition that
they pay all shipping costs.
discounts or markdowns
reductions from normal list prices.
opportunistic pricing
a pricing method that involves
charging customers unreasonably
high prices when goods or services
are in short supply.

university offered a 10 percent student discount on all purchases and was quite successful
in developing a large volume of student business.
Multiple-unit pricing is a promotional technique that offers customers discounts if
they purchase in quantity. Many products, especially those with relatively low unit value,
are sold using multiple pricing. For example, instead of selling an item for 50 cents, a small
company might offer five for $2.
Bundling Many small businesses have discovered the marketing benefits of bundling,
grouping together several products or services, or both, into a package that offers
customers extra value at a special price. For instance, many software manufacturers bundle
several computer programs (such as a word processor, spreadsheet, database, presentation
graphics, and Web browser) into “suites” that offer customers a discount over purchasing
the same packages separately. Fast food outlets often bundle items into “meal deals” that
customers can purchase at lower prices than if they bought the items separately.
Recognizing that each fall the 15 million students who set out for college spend more
than $210 million to furnish and decorate their dormitory rooms and apartments, one retailer
began offering a line of bundled products aimed squarely at this target audience. The com-
pany’s Dorm Room line includes Kitchen in a Box, a set of between 46 and 80 starter pieces
that are suitable for equipping an empty kitchen. One set that is priced at $80 includes pieces
that would cost $140 if purchased separately. The company’s Bath in a Box includes over-
sized towels that are convenient for dorm life and a laundry bag with handy instructions for
washing clothes for students who have not yet mastered the art of sorting clothes.24
Optional-product pricing involves selling the base product for one price but selling
the options or accessories for it at a much higher markup. Automobiles are often sold at a
base price with each option priced separately. In some cases, the car is sold with some of
the options “bundled” together, as explained previously.
One of the most common tactics
for selling slow-moving
merchandise is the markdown.
multiple-unit pricing
a technique offering customers
discounts if they purchase in
quantity.
bundling
a pricing method that involves
grouping together several products
or services, or both, into a package
that offers customers extra value
at a special price.
optional product pricing
a technique that involves selling
the base product for one price but
selling the options or accessories
for it at a much higher markup.
Kettler
Kettler, a German company that makes upscale tricycles, uses an optional-product pricing
strategy that more closely mimics BMW than Babies “R” Us. A basic model of its most
popular tricycle, The Navigator, starts at $70, but a host of options ranging from a seat
belt ($15.99) to a little red bell ($5.99) quickly pushes the price to $150 or more, far
above the price of an average tricycle. Despite Kettler’s premium prices, parents who want
only the best for their children are snapping up the company’s high-quality tricycles fast
enough that its sales are growing at nearly 20 percent a year.25

Captive-product pricing is a pricing strategy in which the base product is not func-
tional without the appropriate accessory. King Gillette, the founder of Gillette, taught the
business world that the real money is not in selling the razor (the product) but in selling the
blades (the accessory)! Most companies in the desktop printer business use this technique.
They introduce a printer at a low initial price and then price replacement cartridges so that
they earn high margins on them. Manufacturers of electronic games also rely on captive-
product pricing, earning lower margins on the game consoles and substantially higher mar-
gins on the game cartridges.
Byproduct pricing is a technique in which the revenues from the sale of byproducts
allow a company to be more competitive in its pricing of the main product. For years,
sawmills thought that the bark from the trees they processed was a nuisance. Now it is pack-
aged and sold to gardeners who use the bark chips for ground cover. Zoos across the globe
offer one of the most creative examples of byproduct pricing, packaging once-worthless
exotic animal droppings and marketing it as fertilizer under the clever name “Zoo Doo.”
Suggested Retail Prices Many manufacturers print suggested retail prices on their
products or include them on invoices or in wholesale catalogs. Small business owners
frequently follow these suggested retail prices because this eliminates the need to make a
pricing decision. Nonetheless, following prices established by a distant manufacturer may
create problems for the small firm. For example, a haberdasher may try to create a high-
quality, exclusive image through a prestige pricing policy, but manufacturers may suggest
discount outlet prices that are incompatible with the small firm’s image. Another danger of
accepting the manufacturer’s suggested price is that it does not take into consideration a
small company’s cost structure or competitive situation. A manufacturer cannot force a
business to accept a suggested retail price or require a business to agree not to resell
merchandise below a stated price because this would be a violation of the Sherman
Antitrust Act and other legislation.
captive-product pricing
a technique that involves selling a
product for a low price and
charging a higher price for the
accessories that accompany it.
byproduct pricing
a technique in which the revenues
from the sale of byproducts allow
a company to be more competitive
in its pricing of the main product.
After spending 15 years as an executive in the textile
industry and 3 years as an elementary school teacher,
Jeannette Doellgast made a major career move. With
her husband and business partner, Alam El Din, she pur-
chased the Plumbush Inn, a bed-and-breakfast (B&B)
located in the scenic town of Cold Spring, New York.
Shortly after taking over the inn, which had been in
business for 30 years, Doellgast and El Din realized
that they needed to raise the prices they charged for
both the rooms they rented and the meals they served
in their dining area. “It was a risk,” says Doellgast.
Most of their customers were regulars, so the couple
took the time to explain the new pricing policy with
each one. A few customers were displeased, but most
accepted the price increases without complaint. The
increases have put the Plumbush Inn in a much stronger
financial position. Revenues have climbed to $1.25 mil-
lion, and profits are up.
As they considered their pricing options, Doellgast
and El Din spent time defining the image they wanted
the inn to have and the target customers they wanted
to attract. In the end, they defined the inn as a B&B
where couples could go for a romantic escape rather
than one where a family with children might stop for
inexpensive lodging on their way to some vacation des-
tination. Doellgast says that once they settled on the
image they wanted to create, the price increases were
essential. “A richer experience costs more money to
provide,” she explains. The meals in the Plumbush Inn
dining room are a perfect example. “We are a slow din-
ing experience,” says Doellgast. “We don’t buy anything
frozen. Everything is fresh, which makes a difference in
the price.” The chef also uses organic products, which
Pricing for Value

Pricing Strategies and Methods for Retailers
As customers have become more price-conscious, retailers have changed their pricing
strategies to emphasize value. This value/price relationship allows for a wide variety of
highly creative pricing and marketing practices. As discussed previously, delivering high
levels of recognized value in products and services is one key to retail customer loyalty.
Markup
The basic premise of a successful business operation is selling a good or service for more
than it costs. The difference between the cost of a product or service and its selling price is
called markup (or markon). Markup can be expressed in dollars or as a percentage of
either cost or selling price:
Percentage 1of cost2 markup &
Dollar markup
Cost of unit
Percentage 1of retail price2 markup &
Dollar markup
Retail price
Dollar markup & Retail price # Cost of the merchandise
typically cost more, but diners appreciate the fine dining
experience they get at the inn. Even the customers who
initially complained about the price increases have
returned and are satisfied because they now receive a
higher level of service. “People bring with them a whole
set of equations when they make a purchase, and one of
the values for most people is that high price equals qual-
ity,” explains pricing expert Rob Docters. “Pricing is not
just about cost,” he says. It’s about value.”
Before establishing their new pricing structure,
Doellgast and El Din researched their competitors’ prices.
Their competitors’ prices were a consideration in making
their own pricing decisions, but the primary factors were
the image they wanted to create for the Plumbush Inn
and the customers they were targeting. “Pricing is an
art, but it’s not only about pricing,” says Deollgast. It’s
about differentiating yourself and deciding what your
niche [is] and what the value of your niche [is]. If you
build your business around low price, somebody is going
to come in next week and undercut you. [In that case],
you really haven’t established your market.”
What steps can entrepreneurs take when it comes
to setting prices the right way? The following tips will
help:
r Know your costs, including the direct and the indi-
rect costs, of providing your product or service.
r Don’t set your price below your costs. “We lose
money on every unit we sell, but we make up for it
in volume” is a business philosophy that never
works.
r Price increases are easier to accomplish when a
company faces fewer competitors. The more
intense the competition, the more difficult it is to
raise prices.
r If you need to raise prices shortly after launching
your business, try to soften the blow by bundling
products and services to create more value for
customers.
r Assign someone in your company to track com-
petitors’ prices regularly (at least monthly) and to
present the results on a timely basis.
r Do not blindly follow your competitors’ pricing
strategies.
r Base your pricing on the value that your product or
service offers customers. Remember that some-
times the most valuable components of a product
or service are intangible.
r Define the image you want to create for your busi-
ness and use your pricing strategy to communicate
that image to your customers and to position your
company in the market.
1. Why do many entrepreneurs underprice their
goods and services, especially when they first get
into business? Discuss the connection between
the prices a company establishes for its goods
and services and the image it creates for the
company.
2. What is the impact of these pricing errors on a
small company? What steps can entrepreneurs
take to avoid this problem?
Sources: Geoff Williams, “Name Your Price,” Entrepreneur,
September 2005, pp. 108–115; Bridget McCrea, “When Is the Price
Right? Effective Pricing Is Crucial to Remain Competitive and Move
Product,” Black Enterprise, July 2004, pp. 78–79.
LEARNING OBJECTIVES
3A. Explain the pricing methods
and strategies for retailers.
markup (or markon)
the difference between the cost of
a product or service and its selling
price.

For example, if a man’s shirt costs $15 and a business owner plans to sell it for $25,
the markup would be as follows:
Notice that the cost of merchandise used in computing markup includes not only the
wholesale price of the merchandise, but also any incidental costs (e.g., selling or trans-
portation charges) that the retailer incurs and a profit minus any discounts (quantity, cash)
that the wholesaler offers.
Once a business owner has a financial plan, including sales estimates and anticipated
expenses, he or she can compute the firm’s initial markup. The initial markup is the
average markup required on all merchandise to cover the cost of the items, all incidental
expenses, and a reasonable profit:
In this calculation, operating expenses include the cost of doing business, such as rent, util-
ities, and depreciation, and reductions include employee and customer discounts, mark-
downs, special sales, and the cost of stockouts.
For example, if a small retailer forecasts sales of $380,000, expenses of $140,000, and
$24,000 in reductions, and he or she expects a profit of $38,000, the initial markup per-
centage is calculated as follows
This retailer thus knows that an average markup of 50 percent is required to cover
costs and generate an adequate profit.
Some businesses employ a standard markup on all of their merchandise. This tech-
nique, which is usually used in retail stores carrying related products, applies a standard
percentage markup to all merchandise. Most stores find it much more practical to use a
flexible markup, which assigns various markup percentages to different types of products.
Because of the wide range of prices and types of merchandise they sell, department stores
frequently rely on a flexible markup. It would be impractical for them to use a standard
markup on all items because they have such a divergent cost and volume range. For
instance, the markup percentage for socks is not likely to be suitable as a markup for wash-
ing machines.
Once an owner determines the desired markup percentage, he or she can compute the
appropriate retail price. Knowing that the markup of a particular item represents 40 percent
of the retail price gives
Assuming that the cost of the item is $18.00, the retailer can rearrange the percentage (of
retail price) markup formula:
The retailer computes a price as follows:
Thus, the owner establishes a retail price of $30.00 for the item using a 40 percent markup.
Finally, retailers must verify that the retail price they have calculated is consistent with
their planned initial markup percentage. Will it cover costs and generate the desired profit?
Retail price & $18.00 % 0.60 & $30.00
Retail price & Dollar cost % Percentage of retail price
& 60% of retail price
& 100% # 40%
Cost & retail price # markup
Initial markup percentage &
$140,000 " $24,000 " $38,000
$380,000 " $24,000
& 50%
Initial dollar markup &
Operating expenses " Reductions " Profits
Net sales " Reductions
Percentage 1of cost2 markup & $10 % $15 & 66.67%
Percentage 1of retail price2 markup & $10 % $25 & 40%
Dollar markup & $25 # $15 & $10

Is it congruent with the firm’s overall price image? Is the final price in line with the com-
pany’s strategy? Is it within an acceptable price range? How does it compare to the prices
charged by competitors? And, perhaps most important, are the customers willing and able
to pay this price? Figure 10.2 explains the mathematics of markups—and markdowns—at
the retail level.
Follow-the-Leader Pricing
Some small companies make no effort to be price leaders in their immediate geographic
areas and simply follow the prices that their competitors establish. Entrepreneurs wisely
monitor their competitors’ pricing policies and individual prices by reviewing their adver-
tisements or by hiring part-time or full-time comparison shoppers. However, some retailers
use this information to establish “me-too” pricing policies, which eradicate any opportu-
nity to create a special price image for their businesses. Although many retailers must
match competitors’ prices on identical items, maintaining a follow-the-leader pricing pol-
icy may not be healthy for a small business because it robs the company of the opportunity
to create a distinctive image in its customers’ eyes.
Below-Market Pricing
Some small businesses choose to create a discount image in the market by offering goods
at below-market prices. By setting prices below those of their competitors, these firms
hope to attract a sufficient level of volume to offset the lower profit margins. Many retail-
ers using a below-market pricing strategy eliminate most of the extra services that their
above-market-pricing competitors offer. For instance, these businesses trim operating costs
by cutting out services like delivery, installation, credit granting, and sales assistance.
Below-market pricing strategies can be risky for small companies because they require
them to constantly achieve high sales volume to remain competitive.
Pricing Concepts for Manufacturers
For manufacturers, the pricing decision requires the support of accurate, timely accounting
records. The most commonly used pricing technique for manufacturers is cost-plus pric-
ing. Using this method, a manufacturer establishes a price that is composed of direct mate-
rials, direct labor, factory overhead, selling and administrative costs, plus the desired profit
margin. Figure 10.3 illustrates the cost-plus pricing components.
LEARNING OBJECTIVES
3B. Explain the pricing methods
and strategies for manufacturers.
The Sale Rack Shuffle
Have you ever purchased an item of clothing at a
significant discount from the sale rack and then
wondered if the store actually made any profit on
the item? Here is how the markdown process
typically works:
1. Clothing company makes dress at a cost of $50.
2. Sells dress to retailer at a wholesale cost of $80.
3. Retailer marks dress up to $200.
4. If unsold after eight to twelve weeks, dress is
marked down by 25 percent to $150.
5. If dress still does not sell, it is marked down
further until it does. Clothing company and
retailer negotiate on how to share the cost of
the markdown.
FIGURE 10.2
Sample Pocket Price
Band

The main advantage of the cost-plus pricing method is its simplicity. Given the proper
cost accounting data, computing a product’s final selling price is relatively easy. In addi-
tion, because they add a profit onto the top of their companies’ costs, manufacturers are
guaranteed the desired profit margin. This process, however, does not encourage the man-
ufacturers to use their resources efficiently. Even if the company fails to employ its
resources in the most effective manner, it will still earn a reasonable profit, and thus there
is no motivation to conserve resources in the manufacturing process. Finally, because man-
ufacturers’ cost structures vary so greatly, cost-plus pricing fails to consider the competition
(and market forces) sufficiently. Despite its drawbacks, the cost-plus method of establishing
prices remains prominent in many industries such as construction and printing.
Direct Costing and Price Formulation
One requisite for a successful pricing policy in manufacturing is a reliable cost accounting
system that can generate timely reports to determine the costs of processing raw materials
into finished goods. The traditional method of product costing is called absorption cost-
ing because all manufacturing and overhead costs are absorbed into a finished product’s
total cost. Absorption costing includes direct materials, direct labor, plus a portion of fixed
and variable factory overhead in each unit manufactured. Full absorption financial state-
ments are used in published annual reports and in tax reports and are very useful in per-
forming financial analysis. However, full absorption statements are of little help to manu-
facturers when determining prices or the impact of price changes.
A more useful technique for managerial decision making is variable (or direct) cost-
ing, in which the cost of the products manufactured includes only those costs that vary
directly with the quantity produced. In other words, variable costing encompasses direct
materials, direct labor, and factory overhead costs that vary with the level of the firm’s out-
put of finished goods. Those factory overhead costs that are fixed (rent, depreciation,
insurance) are not included in the costs of finished items. Instead, they are considered to be
expenses of the period.
A manufacturer’s goal when establishing prices is to discover the combination of selling
price and sales volume that covers the variable costs of producing a product and contributes
toward covering fixed costs and earning a profit. The problem with using full-absorption
costing for this is that it clouds the true relationships among price, volume, and costs by
including fixed expenses in unit cost. Using a direct costing basis yields a constant unit
cost for the product no matter what volume of production. The result is a clearer picture of
the price/volume/costs relationship.
The starting point for establishing product prices is the direct cost income statement.
As Table 10.1 indicates, the direct cost statement yields the same net income as does the
full-absorption income statement. The only difference between the two statements is the
format. The full-absorption statement allocates costs such as advertising, rent, and utilities
according to the activity that caused them, but the direct cost income statement separates
expenses into their fixed and variable components. Fixed expenses remain constant regard-
less of the production level, but variable expenses fluctuate according to production volume.
When variable costs are subtracted from total revenues, the result is the manufac-
turer’s contribution margin—the amount remaining that contributes to covering fixed
expenses and earning a profit. Expressing this contribution margin as a percentage of total
Direct Labor
Direct Materials
Factory Overhead
Selling and
Administrative Costs
Profit Margin
Selling Price
FIGURE 10.3
Cost-Plus Pricing
Components
absorption costing
the traditional method of product
costing in which all manufacturing
and overhead costs are absorbed
into the product’s total cost.
variable (or direct) costing
a method of product costing that
includes in the product’s cost only
those costs that vary directly with
the quantity produced.

revenue yields the company’s contribution margin. Computing the contribution per-
centage is a critical step in establishing prices through the direct costing method. This
manufacturer’s contribution percentage is 36.5 percent.
Computing the Break-Even Selling Price
The manufacturer’s contribution percentage tells what portion of total revenues remains
after covering variable costs to contribute toward meeting fixed expenses and earning a
profit. This manufacturer’s contribution margin is 36.5 percent, which means that vari-
able costs absorb 63.5 percent of total revenues. In other words, variable costs make up
63.5 percent (1.00 # 0.365 & 0.635) of the product’s selling price. Suppose that this man-
ufacturer’s variable costs include the following:
Material $2.08/unit
Direct labor $4.12/unit
Variable factory overhead $0.78/unit
Total variable cost $6.98/unit
The minimum price at which the manufacturer would sell the item for is $6.98. Any
price below this would not cover variable costs. To compute the break-even selling price
TABLE 10.1 Full-Absorption versus Direct-Cost Income Statement
Full-Absorption Income Statement
Sales revenue $ 790,000
Cost of goods sold
Materials 250,500
Direct labor 190,200
Factory overhead 120,200 560,900
Gross profit $ 229,100
Operating expenses
General and administrative 66,100
Selling 112,000
Other 11,000
Total operating expenses 189,100
Net income (before taxes) $ 40,000
Direct-Cost Income Statement
Sales revenue (100%) $ 790,000
Variable costs
Materials 250,500
Direct labor 190,200
Variable factory overhead 13,200
Variable selling expenses 48,100
Total variable costs (63.54%) 502,000
Contribution margin (36.46%) 288,000
Fixed costs
Fixed factory overhead 107,000
Fixed selling expenses 63,900
General and administrative 66,100
Other fixed expenses 11,000
Total fixed expenses (31.39%) 248,000
Net income (before taxes) (5.06%) $ 40,000

Calculate Your Company’s
Pocket Price Band
When entrepreneurs make pricing decisions, they
usually look at the retail price or the invoice price they
charge. Doing so, however, may be misleading if the
company offers significant “off-invoice” discounts such
as cash discounts for paying early, quantity discounts for
large purchases, special promotional discounts, and
others. These invoice leakages mean that a business is
getting less, sometimes far less, than the retail or
for this product, we find the selling price using the following equation:
To break even, the manufacturer assumes $0 profit. Suppose that his plans are to produce
50,000 units of the product and that fixed costs will be $110,000. The break-even selling
price is as follows:
Break-even selling price
Thus, $2.20 ($9.18/unit # $6.98/unit) of the $9.18 break-even price contributes to meeting
fixed production costs. But suppose the manufacturer wants to earn a $50,000 profit. Then
the selling price is calculated as follows:
Selling price
Now the manufacturer must decide whether customers will purchase 50,000 units at
$10.18. If not, he or she must decide either to produce a different, more profitable product
or to lower the selling price. Any price above $9.18 will generate some profit, although
less than that desired. In the short run, the manufacturer could sell the product for less than
$9.18 if competitive factors so dictated, but not below $6.98 because this would not cover
the variable cost of production.
Because the manufacturer’s capacity in the short run is fixed, pricing decisions should
be aimed at employing these resources most efficiently. The fixed costs of operating the
plant cannot be avoided, and the variable costs can be eliminated only if the firm ceases
offering the product. Therefore, the selling price must be at least equal to the variable costs
(per unit) of making the product. Any price above this amount contributes to covering
fixed costs and providing a reasonable profit.
Of course, over the long run, the manufacturer cannot sell below total costs and con-
tinue to survive. So, selling price must cover total product cost—both fixed and variable—
and generate a reasonable profit.
& $10.18 per unit
&
$509,000
50,000 units
&
$50,000 " 1$6.98 per unit $ 50,000 units2 " $110,000
50,000 units
& $9.18 per unit
&
$459,000
50,000 units
&
$0 " 1$6.98 per unit $ 50,000 units2 " $110,000
50,000 units
&
Profit " 1Variable cost per unit $ Quantity produced2 " Total fixed cost
Quantity produced
Selling price

invoice price listed. In some cases, a company’s pocket
price, the price it receives for a product or a service after
deducting all discounts and purchase incentives, is far
below the listed retail or invoice price. The impact of
these discounts can be significant. Research by the con-
sulting firm McKinsey and Company shows that a
decrease of one percent in a typical company’s average
prices will reduce its operating profits by eight percent if
all other factors remain constant.
How are discounts affecting your business? To find
out, you need to estimate your company’s pocket price
waterfall and its pocket price band (see Figure 1). The
pocket price waterfall starts with a company’s invoice or
retail price on the far left of the diagram and then shows
how much every discount or incentive the company
offers its customers reduces that price. In the example in
Figure 1, this small manufacturer offers a cash discount
for early payment that shaves 2.0 percent off of the retail
price, a 3.5 percent discount for companies whose pur-
chases exceed a particular volume, a cooperative adver-
tising program (in which it splits the cost of advertising
its products with retailers) that amounts to 4.4 percent,
and periodic promotional discounts to move products
that average 10.8 percent. Other discounts the company
offered customers further reduced its pocket price. In
the end, the company’s average pocket price is 77.2 per-
cent of the listed invoice price.
Not every customer qualifies for every discount,
however. The type and the amount of the discount vary
from one customer to another; the pocket prices they
pay can vary a good deal. Therefore, it is important to
estimate the width of the company’s pocket price band,
which shows the percentage of sales accounted for by
each pocket price (shown as a percentage of the listed
invoice or retail price) (see Figure 2). In this example,
pocket prices that are 90 percent or more of the com-
pany’s invoice price account for just 28.3 percent of its
total revenue. Conversely, pocket prices that are 80 per-
cent or less of its invoice price make up 46.2 percent of
its total revenue. The final step in the process is to iden-
tify the individual customers that make up each seg-
ment of the company’s pocket price band.
A wide pocket price band is not necessarily bad. It
simply shows that some customers generate much
higher pocket prices than others. When a band is wide,
small changes in its shape can produce big results for a
company. If an entrepreneur can increase sales at the
upper end of the band while reducing or even dropping
those at the lower end of the band, both the company’s
revenues and profits will climb. If a company’s price band
is narrow, an entrepreneur has less room to maneuver
prices, changing the shape of the band is more difficult,
and any changes the entrepreneur can make tend to
have less impact on the company’s sales and revenues.
When one lighting company calculated its pocket
price band, managers were surprised at its width. Once
managers realized how big a dent discounts were
putting in its revenues and profits, they worked with
the sales force to realign the company’s discount struc-
ture. Some of the company’s smallest accounts had
been getting the largest discounts, despite their small
volume of purchases. Managers also focused on boosting
0
100
80
60
40
20
90
70
50
30
10
Percentage
of
Invoice
Price
Invoice
price
Cash
discount
Volume
discount
Coop
advertising
Promotional
discount
Other
discounts
Average
pocket price
100% 2% 3.5%
4.4%
10.8%
2.1%
77.2%
FIGURE 1
What Determines Price?

discounts, and, as a result, few companies realize the
impact that discounts have on their profitability. By mon-
itoring their companies’ pocket price waterfall and the
resulting pocket price band, entrepreneurs can improve
significantly the revenue and the profits they generate.
Sources: Michael V. Marn, Eric V. Roegner, and Craig C. Zawada,
“The Power of Pricing,” The McKinsey Quarterly, Number 1, 2003,
www.mckinseyquarterly.com.
Pricing Strategies and Methods for Service Firms
A service firm must establish a price based on the materials used to provide the service,
the labor employed, an allowance for overhead, and a profit. As in the manufacturing
operation, a service business must have a reliable, accurate accounting system to keep a
tally of the total costs of providing the service. Most service firms base their prices on an
hourly rate, usually the actual number of hours required to perform the service. Some
companies, however, base their fees on a standard number of hours, determined by the
average number of hours needed to perform the service. For most firms, labor and materi-
als comprise the largest portion of the cost of the service. To establish a reasonable, prof-
itable price for service, the small business owner must know the cost of materials, direct
labor, and overhead for each unit of service. Using these basic cost data and a desired
profit margin, an owner of the small service firm can determine the appropriate price for
the service.
Consider a simple example for pricing a common service—television repair. Ned’s
T.V. Repair Shop uses the direct costing method to prepare an income statement for exer-
cising managerial control (see Table 10.2). Ned estimates that he and his employees spent
about 12,800 hours in the actual production of television service. Therefore, total cost per
productive hour for Ned’s T.V. Repair Shop comes to the following:
$172,000 % 12,800 hours & $13.44/hour
LEARNING OBJECTIVES
3C. Explain the pricing methods
and strategies for service firms.
0%
30%
20%
15%
10%
5%
25%
Percentage
of
Total
Sales
Volume
70% 75% 80% 85% 90% 95%
Pocket Price as Percentage of Invoice Price
100%
12.4%
14.3%
19.5%
25.5%
16.8%
8.3%
3.2%
FIGURE 2
The Mathematics of Markups and Markdowns
sales to those accounts that were producing the highest
pocket prices. These changes resulted in the company’s
average pocket price rising by 3.8 percent and its profits
climbing 51 percent.
Discounts tend to work their way into a company’s
pricing structure gradually over time, often one transac-
tion at a time, especially if an entrepreneur gives sales
representatives latitude to negotiate prices with cus-
tomers. Few companies make the effort to track these

TABLE 10.2 Direct-Cost Income Statement, Ned’s T.V. Repair Shop
Sales revenue $199,000
Variable expenses
Labor 52,000
Materials 40,500
Variable factory overhead 11,500
Total variable expenses 104,000
Fixed expenses
Rent 2,500
Salaries 38,500
Fixed overhead 27,000
Total fixed expenses 68,000
Net income $ 27,000
Now Ned must add in an amount for his desired profit. He expects a net operating profit of
18 percent on sales. To compute the final price he uses the following equation:
Price per hour
A price of $16.38 per hour will cover Ned’s costs and generate the desired profit. The wise
service shop owner computes his cost per production hour at regular intervals throughout
the year. Rapidly rising labor costs and material prices dictate that the service firm’s price
per hour be computed even more frequently. As in the case of the retailer and the manu-
facturer, Ned must evaluate the pricing policies of competitors, and decide whether his
price is consistent with his firm’s image.
Of course, the price of $16.38 per hour assumes that each job requires the same
amount of materials. If this is not a valid assumption, Ned must recalculate the price per
hour without including the cost of materials:
Adding in the desired 18 percent net operating profit on sales gives
Under these conditions, Ned would charge $12.52 per hour plus the actual cost of
materials used and any markup on the cost of material. A repair job that takes four hours to
complete would have the following price:
Cost of service (4 hours $ $12.52/hour) $50.08
Cost of materials $21.00
Markup on material (20%) $4.20
Total price $75.28
& $12.52 per hour
&
$10.27
hour
$ 1.219
Price per hour &
$10.27
hour
$
1.00
1.00 # 0.18
& $10.27 per hour
Cost per productive hour &
$172.000 # $40,500
12,800 hours
& $16.38 per hour
& $13.44 $ 1.219
& Total cost per productive hour $
1.00
1.00 # Net profit target as percentage of sales

Kerry Pinella, a recent business graduate of a small
private college, started her career working for a large
multinational computer software maker as a sales repre-
sentative. After two years in sales, Kerry applied for a
position on a development team that was working on
software applications for the World Wide Web. Kerry
thrived on the team atmosphere and learned the techni-
cal aspects of the new assignment very quickly. Not only
did her team bring their project in on budget, but it also
completed it slightly ahead of schedule. Team members
give much of the credit for the project’s success to Kerry’s
unofficial role as team leader. Her work ethic and relent-
less pursuit of quality inspired other team members.
After Kerry’s team completed their project, however,
Kerry had a hard time recapturing the thrill and excite-
ment of developing the World Wide Web software.
Subsequent projects simply could not measure up to the
“magic” of that first assignment. After talking with sev-
eral of the members of that software team, Kerry dis-
covered that they felt the same way. Before long, Kerry
and two of her former team members left the company
to launch their own computer consulting company,
Web Consultants. Having worked on the forefront of
the Web’s commercialization, Kerry and her partners
saw the potential it had for revolutionizing business.
Their company would specialize in developing , design-
ing, and maintaining Web sites for clients. In their first
year of business, Web Consultants accepted jobs from
virtually anybody who wanted a Web site. Although
they experienced some growing pains, Web Consultants
quickly earned a reputation for producing quality work
on time and became more selective in the jobs it bid on.
Halfway into their second year of operation, the
partners planned a weekend retreat at a nearby resort
so they could get away, review their progress, and plan
for the future. As they reviewed their latest financial
statements, one of the questions that kept popping up
dealt with pricing. Were Web Consultant’s pricing poli-
cies appropriate? Its sales were growing twice as fast as
the industry average, and the company’s bid-winning
ratio was well above that of practically all of its com-
petitors. For the current year, sales were up, but Web
Consultants’ net profits were virtually the same as they
had been in their first year.
Pulling the records from a computer database for
each job they had completed since founding the com-
pany, they found that the partners and their employees
had spent 22,450 hours developing projects for their
clients at a total cost of $951,207. “We were shooting
for a net profit of 25 percent on sales,” Kerry reminded
her partners, “but we so far, our net profit margin is just
7.7 percent, only one-third of our target.”
“Maybe we could increase our profits if we
increased our sales,” offered one partner.
The partners began to wonder whether their price
of $45 per hour was appropriate. Admittedly, they had
been so busy completing projects for clients that they
had not kept up with what their competitors were
charging. Nor had they been as diligent in analyzing
their financial statements as they should have been.
As Kerry closed the cover on her laptop computer,
she looked at her partners and asked, “What should
Web Consultant’s hourly price be?”
1. Help Kerry answer the question she posed.
2. What factors should Kerry and her partners consider
when determining Web Consultant’s final price?
3. Is the company’s current price too low? If so, what
signals could have alerted Kerry and her partners?
Pricing Web Services
Concepts in Success
Finding the right price for his business and event planning service was a problem facing Joshua
Estrin, founder of Concepts in Success. Initially, Estrin established a reasonable annual salary
for himself and then set the price for each project as a percentage of that salary. Because that
system required him to spend excessive amounts of time documenting details of every
expense for his clients, Estrin soon switched to an hourly rate that exceeded $100 per hour.
Now that he has more experience, Estrin charges for the services that Concepts in Success
offers using set price points that depend on the services his clients choose. Estrin’s pricing pol-
icy is working. His company now generates $1 million in annual revenue and counts several
major corporations, including American Express, Hertz, and PepsiCo, among its clients.26

The Impact of Credit on Pricing
Consumers crave convenience when they shop, and one of the most common conveniences
they demand is the ability to purchase goods and services on credit. Small businesses that
fail to offer credit to their customers lose sales to competitors who do. However, compa-
nies that do sell on credit incur additional expenses for offering this convenience. Small
companies have three options for selling to customers on credit: credit cards, installment
credit, and trade credit.
Credit Cards
Credit cards have become a popular method of payment among customers, who now
make 30 percent of personal consumption expenditures with credit cards. Approximately
73 percent of the adult U.S. population uses credit cards to make purchases, and the aver-
age U.S. household has 17 credit cards carrying an average interest rate of 18.9 percent a
year.27 The number of credit cards in circulation in the United States exceeds 1.5 billion,
an average of more than 8.5 cards per person! Customers use credit cards to make pur-
chases of more than $2.2 trillion a year, an amount equal to about 20 percent of the total
U.S. gross domestic product. The average amount a household charges to credit cards in a
year now exceeds $15,000.28 Studies have found that accepting credit cards increases the
probability, speed, and magnitude of customer spending. In addition, surveys show that
customers rate businesses offering credit options higher on key performance measures
such as reputation, reliability, and service.29 In short, accepting credit cards broadens a
small company’s customer base and closes sales that it would normally lose if customers
had to pay in cash.
Increasingly, customers are using credit cards to pay for micropurchases, those cost-
ing less than $5. The research company Gartner Inc. predicts that by 2020, the average
American adult will make more than 20 micropurchases per month on either debit or
credit cards. To make sure that they capture their share of those small purchases, fast food
restaurants now accept credit and debit cards. As a result, quick-service restaurants have
seen sales climb rapidly and the average transaction time drop. For instance, average sales
have risen from $5 to $7 since McDonald’s began accepting debit and credit cards, and
the cashless transactions have shaved seven seconds off the average service time.
Customers now purchase more than $37 billion worth of fast food on their debit and
credit cards a year.30
The convenience of credit cards is not free to business owners, however. Companies
must pay to use the system, typically one to six percent of the total credit card charges,
which they must factor into the prices of their products or services. They also pay a trans-
action fee of 5 to 25 cents per charge. Given customer expectations, small businesses
cannot drop major cards, even when the big credit card companies raise the fees that
merchants must pay. Fees operate on a multistep process. On a typical $100 Visa or
MasterCard purchase, a processing bank buys the credit card slip from the retailer for
$98.25. Then, that bank sells the slip to the bank that issued the card for about $98.49. The
$1.75 discount from the purchase price is called the interchange fee, the fee that banks
collect from retailers whenever customers use a credit or a debit card to pay for a purchase.
A study by Morgan Stanley estimates that the average interchange fees for Visa and
MasterCard transactions will increase from 1.75 percent to 1.86 percent in 2010.31 Before
it can accept credit cards, a business must obtain merchant status from either a bank or an
independent sales organization (ISO).
In 2003, the first time in history, shoppers used credit and debit cards more often than
cash or checks to make retail purchases.32 As debit cards have become more widely used,
many small businesses are equipping their stores to handle debit card transactions, which
act as electronic checks, automatically deducting the purchase amount immediately from a
customer’s checking account. The equipment is easy to install and to set up, and the cost to
the company is negligible. The payoff can be big, however, in the form of increased sales
and decreased losses due to bad checks. “How can you possibly lose when you’re offering
customers another avenue for purchasing merchandise?” says Mark Knauff, who recently
installed a debit card terminal in his guitar shop.33
LEARNING OBJECTIVES
4. Describe the impact of credit
on pricing.
interchange fee
the fee that banks collect from
retailers whenever customers use a
credit or a debit card to pay for a
purchase.

Online merchants face one major challenge when customers pay by credit card.
Because there is no actual signature captured during the transaction, some customers later
deny that they made the purchase and dispute the charge. These chargebacks represent a
significant threat to online merchants. First Data Corporation, the largest credit card
processor in the United States, says that 1.25% of all Internet transactions are charged
back, compared with just 0.33% of catalog transactions by telephone and mail and 0.14%
of storefront retail transactions.68 New computer software is attempting to reduce this
fraud by checking whether customers’ shipping addresses match their billing addresses.
Installment Credit
Small companies that sell big-ticket consumer durables, such as major appliances, cars,
and boats, frequently rely on installment credit to support their sales efforts. Because very
few customers can purchase such items in a single lump-sum payment, small businesses
finance them over an extended time. The time horizon may range from just a few months
to 30 or more years. Most companies require customers to make an initial down payment
for the merchandise and then finance the balance for the life of the loan. The customer
repays the loan principal plus interest on the loan. One advantage of installment loans for a
small business is that the owner retains a security interest as collateral on the loan. If a cus-
tomer defaults on the loan, the owner still holds the title to the merchandise. Because
installment credit absorbs a small company’s cash, many rely on financial institutions such
as banks and credit unions to provide installment credit. When a company has the financial
strength to “carry its own paper,” the interest income from the installment loan contract
often yields more than the initial profit on the sale of the product. For some businesses,
such as furniture stores, this traditionally has been a major source of income.
Trade Credit
Companies that sell small-ticket items frequently offer their customers trade credit, that is,
they create customer charge accounts. The typical small business bills its credit customers
each month. To speed collections, some offer cash discounts if customers pay their bal-
ances early; others impose penalties on late payers. Before deciding to use trade credit as a
competitive weapon, the small business owner must make sure that the firm’s cash position
is strong enough to support the additional pressure.
Chapter Summary by Learning Objective
1. Discuss the relationships among pricing, image,
competition, and value.
Setting prices for their products and services requires entre-
preneurs to balance a multitude of complex forces. When it
comes to setting prices, three forces are particularly impor-
tant: image, competition, and value. A company’s pricing
policies communicate important information about its over-
all image to customers. A company’s prices must be consis-
tent with the image it projects to its customers. When setting
prices, entrepreneurs should take into account their competi-
tors’ prices, but they should not automatically match or beat
them. The “right” price for a product or service also depends
on the value that it provides for customers.
2. Describe effective pricing techniques for introducing
new goods or services and for existing ones.
Pricing a new product is often difficult for the small busi-
ness manager, but it should accomplish three objectives:
getting the product accepted; maintaining market share as
the competition grows; and earning a profit. Generally,
there are three major pricing strategies used to introduce
new products into the market: penetration, skimming, and
sliding down the demand curve.
Pricing techniques for existing products and services
include odd pricing, price lining, leader pricing, geographic
pricing, opportunistic pricing, discounts, and suggested
retail pricing.
3. Explain the pricing methods and strategies for
(A) retailers, (B) manufacturers, and (C) service firms.
Pricing for the retailer means pricing to move merchandise.
Markup is the difference between the cost of a product or
service and its selling price. Most retailers compute their
markup as a percentage of retail price, but some retailers
put a standard markup on all their merchandise; more fre-
quently, they use a flexible markup.
A manufacturer’s pricing decision depends on the sup-
port of accurate cost accounting records. The most common

technique is cost-plus pricing, in which the manufacturer
charges a price that covers the cost of producing a product
plus a reasonable profit. Every manufacturer should calcu-
late a product’s break-even price, the price that produces
neither a profit nor a loss.
Service firms often suffer from the effects of vague,
unfounded pricing procedures, and frequently charge the
going rate without any idea of their costs. A service firm
must set a price based on the cost of materials used, labor
involved, overhead, and a profit. The proper price reflects
the total cost of providing a unit of service.
4. Describe the impact of credit on pricing.
Offering consumer credit enhances a small company’s rep-
utation and increases the probability, speed, and magnitude
of customers’ purchases. Small firms offer three types of
consumer credit: credit cards, installment credit, and trade
credit (charge accounts).
Discussion Questions
1. How does pricing affect a small firm’s image?
2. What competitive factors must the small firm con-
sider when establishing prices?
3. Describe the strategies a small business could use
in setting the price of a new product. What objec-
tives should the strategy seek to achieve?
4. Define the following pricing techniques: odd pric-
ing, price lining, leader pricing, geographic pricing,
and discounts.
5. Why do many small businesses use the manufac-
turer’s suggested retail price? What are the disad-
vantages of this technique?
6. What is a markup? How is it used to determine
individual price?
7. What is a standard markup? A flexible markup?
8. What is cost-plus pricing? Why do so many manu-
facturers use it? What are the disadvantages of
using it?
9. Explain the difference between full-absorption
costing and direct costing. How does absorption
costing help a manufacturer determine a reasonable
price?
10. Explain the technique for a small service firm set-
ting an hourly price.
11. What benefits does a small business get by offering
customers credit? What costs does it incur?
Business Plan Pro
As the chapter describes, setting
the price of your products and
services and understanding your
break-even point are major elements of your business plan.
Resources and information are available within Business
Plan Pro that may help you to better understand the impact
that pricing will have on your business.
Business Plan Exercises
On the Web
Do some competitive pricing research on the Web. Search for
products and services that are similar to what you are offering
and list their price points. Check to see that you are making
parallel comparisons of these products. For example, are you
considering the entire price, which may include shipping,
handling, complementary products, and other attributes that
will influence the final price to the customer? Do you consider
these businesses to be direct competitors? If not, why? What
does this information tell you about your price point? Does
your price point coincide with your stated business strategy?
In the Software
Open your business plan and locate the “Break Even” sec-
tion under “Financial Plan.” Follow the instructions and
enter the information that will enable to you to determine
your break-even point. This will require you to have esti-
mated figures for your fixed costs, variable costs, and price.
Once you have entered that information, look at the break-
even point shown in units and revenue. Based on what you
find, is this break-even point realistic? How long do you
expect it would take to reach your break-even point? Is this
timeframe acceptable? Now, increase your price by 10%.
What does this do to your break-even point? You may want
to experiment with your break-even point by entering dif-
ferent price points and costs to see the impact price will
have on the break-even point when you will begin making a
profit.
Building Your Business Plan
Go to the “Sales Forecast” table under the “Sales Strategy”
section. An optional wizard will appear that you may select
to help you through the process, or you can enter your
information directly on the worksheet. If you have not done
so yet, enter your price information in that section. Work
through the rest of the table as you estimate your direct unit
costs. The instructions and examples will assist you
through that process.

Beyond the Classroom . . .
1. Interview a successful small retailer and ask the
following questions: Do they seek a specific image
through their prices? What type of outlet do you
consider the retailer to be? What role do their com-
petitors play in their pricing strategy? Do they use
specific pricing techniques such as odd pricing,
price lining, leader pricing, or geographic pricing?
How are discounts calculated? What markup per-
centage does the firm use? How are prices derived?
What are their cost structures?
2. Select an industry that has several competing small
firms in your area. Contact these firms and com-
pare their approaches to determining prices. Do
prices on identical or similar items differ? Why?

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