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57086 20 quality_review


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57086 20 quality_review

  1. 1. 2057086Contract and Project ManagementDavid Sowden, The University of Hull
  2. 2. 2057086Contract and Project ManagementQuality Review techniquesDavid Sowden, The University of Hull
  3. 3. Overview• Quality Review techniques – What is Quality review? – What are the objectives? – Quality review benefits – Prepare for Quality Review – Conduct the Quality Review – Perform Quality Review Follow-up – Overview of techniques 3
  4. 4. What is Quality Review? When checking the quality of a product, there are many ways in which this can occur in determining the products fitness for purpose. These include independent expert checking, peer and gateway reviews, quality checking and testing. 4
  5. 5. What are the objectives?The objectives of the quality review techniqueis to:• Assess that the product conforms against set criteria• Involve key interested parties in the checking of the products quality• Promote wider acceptance of the product. 5
  6. 6. Quality review benefits – Early identification of defects in products – An objective measurement for management progress control is provided. – It provides the opportunity for all vested interests to work together to improve product quality – Increase commitment to the developed product. 6
  7. 7. Prepare for Quality ReviewThere are four quality review team roles used by thistechnique.• The Chair is responsible for conducting the review. This role is often filled by the Project Manager or a Team Manager• The Presenter represents the producer of the product being reviewed, and is responsible for introducing the product that is being reviewed and coordinating any subsequent work resulting from the review itself• The Reviewers review the product ahead of time and submit their questions and comments. They are also responsible for confirming corrections or improvements made as a result of the review• the Administrator provides administrative support to the Chair by recording the review results and actions assigned during the meeting. 7
  8. 8. Prepare for Quality Review• The following activities are performed in preparation for a quality review meeting • Make administrative arrangements for the review (Chair or Administrator) • Check that the product is ready for review and confirm reviewer availability (Chair) • Distribute product copies to reviewers along with the Product Descriptions (Presenter) • Review the product relative to its quality criteria (Reviewer) • Submit question list to chair and presenter prior to review (Reviewers) • Annotate product copy for copy edit errors and return to presenter (Reviewers) • Produce consolidated question list for the review meeting and send to presenter (Chair) 8
  9. 9. Conduct the Quality Review• The following activities are performed when conducting a quality review meeting• Introduce attendees and the product being reviewed (Chair)• Invite reviewers to contribute major questions about the product (Chair)• Agree actions on each question as it is raised (Review Team)• Record the actions and responsibilities (Administrator)• Lead review team through the product and review the consolidated question list (Presenter)• Agree actions on each question as it is raised (Review Team)• Record the actions and responsibilities (Administrator)• Read back and confirm actions (Administrator)• Determine review results, deciding if the product is complete, conditionally complete or incomplete (Chair)• Close the review and inform interested parties of the results (Chair) 9
  10. 10. Perform Quality Review Follow-up• The following activities are performed to follow up on action after a quality review meeting.• Coordinate and track the actions (Presenter)• Sign off on actions as they are completed (Reviewers)• Sign off on product completion after all actions are complete (Chair)• Communicate quality review outcome and store quality records (Administrator)• Request formal approval for the product (Presenter) 10
  11. 11. TASK Investigate ‘Quality ReviewMeetings’ and how they couldrelate to your own assessment