This document presents a study on communication. It defines communication as the sharing of information between individuals through three primary steps: having a thought or idea, encoding it into a message, and the receiver decoding the message. The document then discusses various definitions of communication from different authors. It proceeds to identify several common barriers to effective communication, such as noise, time and distance limitations, information overload, language barriers, and cross-cultural differences. In the conclusion, the document summarizes that effective management of communication requires consideration of rhetoric, identity, and goals, and discusses best practices for managerial communication.

1. A Study on Communication
Submitted To:-
Nitin Pillai
Submitted By:-
Chirag
Vishal
Varun
Aman
Jatin
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2. FLOW OF PRESENTATION
• Introduction
• Definitions By Different Authors
• Communication barriers
• Summary of Chapter -1
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3. Introduction
• Communication from Latin commūnicāre which means "to
share“ is the activity of conveying information.
• Communicating with others involves three primary steps:_
1. Thought:- First, information exists in the mind of the sender.
This can be a concept, idea, information, or feeling.
2. Encoding:- Next, a message is sent to a receiver in words or
other symbols.
3. Decoding:- Lastly, the receiver translates the words or symbols
into a concept or information that a person can understand.
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4. Definitions By Different Authors
“Communication is transfer of information from one
person to another, whether or not it elicits confidence.
But the information transferred must be
understandable to the receiver”
- G.G. Brown
“The most important thing in communication is hearing
what isn't said.”
-Peter ducker
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5. Conti…
“Communication is the sum of all the things one person does
when he wants to create understanding in the mind of
another. It involves a systematic and continuous process of
telling, listening and understanding.”
-Allen Louis
“Effective communication is 20% what you know and 80%
how you feel about what you know.”
-Jim Ron
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6. Conti…
“Communication is the exchange and flow of
information and ideas from one person to another; it
involves a sender transmitting an idea, information,
or feeling to a receiver.”
- U.S. Army
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7. 7

8. Conti…
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9. Noise
• Physical noise
•Psychological
noise
•Visual noise
•Written noise
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10. Time and
Distance
•Improper Time
•Defects in Medium
of communication
• Network Facilities
• Mechanical
Breakdowns
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11. Information Overload
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•Piling up of tasks due to
improper time management.
•Excess number of people
assigned for same task
•work overload/Information
duplication.

12. Language Barriers
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13. Psychological barriers
• Attitude
• Emotions
• Filtering and distortion of message
• Status difference
• In attention
• Closed mind
• Fields of experience
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14. 14

15. Conti….
• Loss or distortion of messages as they pass from one
level to another
• Messages not read completely or not understood
correctly
• Lack of communication policy
• Information gap if upper level does not know the true
state of affairs
• Poorly Defined Authority and Responsibility
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16. Cross-Cultural Barriers
• Language
• Values
• Social Relation
• Concept of time
• Concept of space
• Gestures
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17. Summary
 Three Important issues that effective management
should have:-
– Rhetoric
– Manager’s Identity
– Organizational Goal
• Managers Activities:-
Dealing with distinct or different issues
Unimportant issues alongside important
Casual interactions, phones, one-on-one meetings
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18. Conti….
• Managerial role:-
– Interpersonal
– Informational
– Decisional
• Characteristics of manager’s job:-
Time is fragmented
Values Compete
Job is overloaded
Efficiency-Core Skill
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19. Conti…
• Language Skill:-
– Talk
One on one
Presentations & Public Speaking
Telephone, Video conferencing
– Writing
A career sifter
Own writing and editing
Documents take on lives of their own
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20. Thank You
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