Verbal Communication Books Review.

1. Abdul Muizz
Abdullah Khalid
Ajeel Ahmed
Haroon Rashid
Group 3

2.  Review
 The book is actually about the discussion and difference between the religious and modern day medical
techniques. How to communicate with patients, as involved in patients’ right to treat friendly.
Book : Verbal Communication Skills
Liubov Ben-Noun ( Nun ) January 2015

3. o Listening is responding of an organism and simulating of an object.
o Understanding shows that you seeing, hearing and reacting something.
o Rhetorical forms
o Hardest and truly mastered person can do
Listening and Understanding
Chapter 1

4. o Physicians Interpersonal Skills
o Empathy, reassurance, patient-centered, encounter, history, explanations, dominant & passive
styles, positive reinforcement, humor, psychosocial talk, friendliness, courtesy information sharing,
orienting, summarization & clarification.
o Non-verbal includes nodding, forward lean, direct orientation, uncrossed legs, arms symmetry, less
mutual gaze.
Physician-Patient Communication
Chapter 2

5. Article : Communication Barriers
 Communication means sharing messages. With no sharing there is no communication.
 A communication barrier prevent us from sharing and understanding messages.
 Types of barriers
1. Attitudinal barriers power, status, beauty etc.
2. Behavioral barriers bias, generalization, stereotyping etc.
3. Cultural barriers beliefs, location, attitudes
4. Language barriers inability to understand each other language
5. Environmental barriers physical setting, place etc.
Dr. L. Usha Rani March 2016

6. Article : Culture and Communication
 Cross-Cultural communication looks at how people from different cultural backgrounds
communicate, in similar and different ways among themselves, and how they try hard to
communicate across cultures.
 Language has always been considered as one of the barrier to intercultural communication.
 English is the world’s most important language and it is widely used globally.
 Simulation and Gaming offers us the possibility of mixing different cultures and generating
communication.
Baverly Rising and Amparo Garcian-Carbonell 2006

7.  This article is about the gender communication between all kinds of persons and how their
culture plays a important role in communication. Also tells us about the interaction between
male-male, male-female, female-female conversation and able to learn about articulate
reservation and neutral gender techniques
Article : Gender and Communication
Baden Ian Eunson June 2012

8. Thankyou