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Atul Sachdeva- August'16

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Atul Sachdeva- August'16

  1. 1. Atul Sachdeva atul3273@gmail.com 0091-9810500530 Gurgaon, India • 22 Years experience in Telecom with Service Providers and Network Gear suppliers in diversified domains. Worked across different domains, geographies and functions Competencies • Technology, Products and Solutions – Evaluation and Selection of Mobile Broadband technology products/solutions, Techno-commercial evaluation, Enterprise Solutions, Business case validations • Network Planning and Operations – Running large Network operations for Mobile and Wireline networks – Network Planning and Optimization, Customer experience management and managing Operations • Network Quality & Customer Experience Management • Program Management of New technology Rollouts, Spectrum Re-farming and Swaps, Harmonization, Outsourcing/Insourcing of functions • Contract Management and Partner Governance • Talent Management Experience Details 1. Airtel (Bharti Airtel Ltd.) India – 2006 till Current Bharti Airtel , World’s 3 rd Largest telecom operator by Subscribers and is No 1 integrated service provider in India with 350 mn. subscribers across 20 countries. It has GSM, UMTS and LTE services, NLD, ILD, Submarine Cables, DTH and Wireline broadband services in India, Africa & South East • Worked in diversified domains within Airtel - Network Planning , Network Quality and Governance, Chief technical Officer I. Head of Wireless Planning – India - ( Sr. Vice President ) Based out of Airtel HQ in Gurgaon, India. The job demands sound techno commercial and business acumen , customer centricity and requires close interaction with Airtel Management Board, Business heads for all geographies and with all Partners The job responsibilities included a. Network Strategy and preparing the network blue print for long term. Aligning it with short term objectives and business requirements – Technology, Services, Spectrum b. Product and Solution finalization - Evaluate, Recommend and Deliver future proof network, RFP evaluation and techno commercial support c. Operational Planning and Business support – Planning support to SBU’s for achieving business objectives on monthly/quarterly and annual basis d. Contracts and Partner engagements - Engagement with Commercials and Partners for contractual resolutions, amendments and new requirements e. Planning and launch of new MBB technologies (LTE – FD, TD LTE), Providing Guidelines to business units in line with strategic direction and vision. Planning based on potential indicators like device penetration, Population , competition presence f. Network transformational projects – Re-farming spectrum, Harmonization, Swaps g. Managed Services – Model & Scope formulation, Evaluation of Partners, Process buildup with Partners
  2. 2. 2 | P a g e h. Network collaboration with other Service providers – Sharing, Roaming, Active Sharing i. Engagement with Industry bodies, Associations, regulator, Department of telecom II. Head of Network Quality and Customer Experience - Bharti Airtel, India – (2013-2014) a. Responsible for managing the Network Quality for Wireless and Wireline networks across India b. Customer Experience management – ensuring the best in class customer experience to the customers through revamping customer centric processes, ensuring high network uptime, increased customer engagement and through customer experience measurements c. Aligning the customer perceived experience with Network KPI’s – Network Surveys, App based experience capturing, CEM d. Driving Excellence - Driving Partners and internal stakeholders for achieving KPI’s above benchmarks. This involved continuous improvement through Optimization of the networks, Network Benchmarking e. Interface with the regulatory body (TRAI, TEC, DoT, COAI) for various industry representations, reports, discussions related to customer experience III. Circle Technology Head – Uttar Pradesh – East , India – Bharti Airtel – (2006-2007) a. Program Management for Infrastructure and Active Rollout of Cellular Network in UPEast , Largest Populated State of India (110 mn.) b. Scaled up the ecosystem for required Rollout and operations capabilities c. Responsible for Running Network Operations for Mobile and Fiber Network d. Managing the team for performance and optimization e. Partner Management and Governance f. Team of >100 manpower - direct and indirect 2. Tata Teleservices Ltd., India (2004-2006) – Circle Technical Head - A integrated telecom player in India having presence across India for its CDMA, GSM and 3G Operations a. Worked as Technical Head for Haryana, India b. Responsible for Rolling out green field CDMA network, Core Network and Fiber Network c. Running Operations and ensuring network availability as per the thresholds 3. Spice Communications Ltd., - India - AGM - ( 2000-2004) (Currently Idea Cellular) – Head BSS a. Network Planning, Microwave Planning, Rollout, BSS Operations– Ensuring uptime, Maintain Quality KPI’s and customer complaint handling for BSS 4. Siemens PCN Ltd (Nokia Siemens Networks) – Sr. Executive- ( 1995-2000) – Worked on various GSM Projects in India, South East Asia, South America and Australia 5. Graduate Engineer Trainee - Haryana Telecom Ltd (1994-1995) Achievements • Network Planning-Efficiency in Network Planning, spectrum efficiency helped in capex and opex savings. • Led the team for insourcing Design & Planning Activities for Airtel from MS providers and was done successfully. This involved building the processes, teams , tools , Vendor selections, Performance measures and database transfer • Reduction of customer complaints by 50% (1.2mn to 600K) within One year through network Optimization, automation, customer education and by introducing new products like auto push of data settings
  3. 3. 3 | P a g e • Received the certificate of excellence from President-Airtel Mobile Services for spectrum efficiency drive and contribution in enhancement of coverage in Rural areas in India • Received the Certificate of Appreciation from Director-Technical Airtel for contribution on interactions with Regulator and Govt bodies on Spectrum Efficiency Program Management programs undergone • Program on “Leading People in Organizations” from Wharton Business School • Program on “Leadership development” from INSEAD management institute • Management program from CCL (Center for Creative Learning) • Program by CCL on “Leading for Organizational Impact” • Program on “Displaying Entrepreneur Ability” program from ISB Hyderabad • Advanced Management Course by faculty of IIM, Lucknow. Recd. the certification. • Total Quality Management, Internal Auditors Course (ISO 9000:2000) in India. Certified auditor for ISO9000: 2000 Other Professional Activities • Invited as Speaker by ITU-T to talk about spectrum efficiency techniques in networks to NTC- Thailand • Speaker for ITU-Asia Pacific CoE in Iran on the spectrum usage and the methods to improve the spectrum efficiency attended by Asia Pacific member countries • Lead Member of the technology Group of Cellular Operator Association of India (COAI) • Part of Committee (along with Govt bodies TEC) from Operator community for evaluating and preparing the spectrum requirements based on subscribers in 2008 Personal Details • B. Tech. in Electronics & Communications from Regional Engineering College , Warangal (Andhra Pradesh, INDIA) – Currently named as NIT (National Institute of Technology) • Post Graduate Diploma in Business Management (PGDBM) from Symbiosis Management of Distance Learning, Pune, Maharashtra (India) • Age: 42 Yrs.

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