1. CHARU KAUSHIK
Flat 2D, Chateau Towers, OSU
Accra, Ghana
Phone No. +233-262591611
EMAIL: charukaushik2003@yahoo.co.in
Charu.kaushik17@gmail.com
Personal Statement
An aspiring team worker, hardworking and dedicated professional who wants to meet the challenges posed
in the industry and to contribute towards the growth of the organization along with self-motivation and to
acquire knowledge and work on latest tools in the field so as to emerge as a competent professional.
Industry Exposure
Total working experience of 12+ years as a Telecom Professional with hands on exposure of
Planning, Quality, Operation & Maintenance of NSS/Core Network & presently working as
Manager in Bharti Airtel Ltd (Ghana).
Manager Network Quality Bharti Airtel Ltd. (Ghana)
13th Jun’16 – Till Date Accra
Current Responsibilities
Working as a Manager in Network Service Quality to handle the Performance,
Quality / Capacity & Mobility issues for Switch/Radio Network & responsible for the
implementation of the Best Practices across all Nodes
 KPI Monitoring & Improvement to be rolled out as the Best Practice across all
Nodes
 Handling the Quality/Operation Performance issues with Internal & External
(Ericsson/NSN) Teams
 Responsible for the optimization in the Network with the analytical analysis &
Best Practices observation
 Responsible for the Feature/Configuration/Parameter Audit of all Nodes
 Standardization of the Processes in co-ordination with the cross functional teams
for the Network Services
 International Roaming KPI improvement & Performance Monitoring in co-
ordination with the Business Team & resolution of the issues
 VAS Nodes KPI Monitoring & Improvement through the Best Practice rollout
 Capacity & MS Signoff with the Vendors/Group Team after verification at Circle
Level

2.  Leading the NQI Project for KPI’s Improvement with Inter department teams for
Overall N/W KPI Improvement
Project Initiative in Airtel Ghana:-
 SCR Improvement at Network Level
 2G/3G CBS Signoff Standardization & Process Set Up
 IN/OUT Roamer LUSR KPI Improvement
 ASR / PSR Improvement at Circle level
Manager Core Quality Bharti Airtel Ltd. (India)
27th May’10 – 01st Jun’16 Gurgaon
Responsibilities
Worked as a Manager in Central Network Core Quality to handle the Mobility, fix
line and NLDO-PAN India, Working with CTOs, and Network Quality head in circles to
roll out the Best Network Experience project for Mobility
 Handled the Quality/Operation Performance issues with Nokia/Ericsson/Cisco/
Huawei & Other Vendors for all Bharti Circles
 LTE Network Rollout for Airtel India Network
 Finalization of KPI & optimization of EPC/Core Network for all New Roll out
Circles
 KPI Monitoring & Improvement to be rolled out as the Best Practice across all
Circles
 Worked Closely with Business team for Network/Business needs fulfillment
together ,with the analytical data analysis & Optimization in Network
 Network Audit Includes Capacity/Configuration/Redundancy/Features/architecture
as Key Highlight for all Core Nodes as the Responsibility
 Dashboard Publishing and monitoring the KPI’s impacting the Services PAN India
for Core Operations
 Responsible for Core KPI’s Sign Off centrally with all Circle NQ’s
 Process Definition/Implementation & standardization of the Network as per the
requirement
 Responsible for Voice Connectivity Complaints Handling Process
 International roaming for IN/Out Roamer ,Working closely with Circle Teams for
improvement plan and tracking the international roaming KPIs
 Evaluation & Recommendations of new services, features requirements in core
Network
 Handling netPlus Project with Inter department teams for Overall N/W KPI
Improvement
 Closely worked with the Fraud Management Team of Revenue Assurance for
various Issue closure

3.  CDR Reconciliation & MOU Signoff with the RA & Business Team at Central
Level
Senior Engineer- CM Team - GNSC NSN India Ltd.
25th Jan’10 – 20th May’10 NOIDA
Responsibilities
Worked as a Member of CM Team for TTSL DOCOMO Account at
NSN-GNSC, NOIDA
 Handled the Configuration Management of all the 6 rolled out Circles of TTSL
DOCOMO under NSN MS Contract for the NSS/Core Network
 Validation of the Configuration Change plan request raised by Circle for the
NSS/Core Network
 Implementation of the Planned Changes for the NSS/Core Network
 Responsible of the Post Implementation Testing for the NSS/Core Network
 Responsible for AT of new NSS/Core Network Nodes
 Responsible for the review of Standard CM Process
 Responsible for Design of Internal processes for smooth operations with in CM
Team
 Handled In house training for the New Members of CM Team
 Complain resolution related to Configurations setting of NSS/Core Network
 Handled the relationship with CARE team for 2nd Level of resolution
Senior Engineer (Network Operations) Vodafone Essar Spacetel Limited
4th July’08 – 15th Jan’10 Patna
Responsibilities
Worked in Greenfield Project of Vodafone Bihar Circle & launched the services for
Bihar & Jharkhand on 5th October’08.
 Network & Switch Planning for the Bihar & Jharkhand Circle
 GMSC, MSS, IN & HLR Installation, Commissioning & Configuration & making
the nodes live
 Switch Database Configuration Routing analysis, GT analysis
 Implementation & Commissioning of all the VAS Nodes & Network elements
 Database Configuration, Alarm Monitoring & Resolution
 POI Planning Implementation & Configuration with the BSNL (L1 & L2 Tax) &
with Pvt. Operators
 BSC Integration , Ater Planning & addition & Call Testing
 Intra Circle Roaming Testing & Implementation with Idea & all other Roaming
definitions & Configurations with all other Circles & launched the In roamer &
Outromaer Services for Bihar Circle.

4.  Traffic Reports generation & format makings for internal MIS and TRAI
submissions (QoS, GoS, Congestion)
 Traffic analysis of network performance/effective network utilization; call failure
analysis & Clear codes analysis to reduce the failure rate.
 KPI Monitoring & Improvement i.e. SCR Exclusion
 Complaint resolution & Other Routine O & M Operations
 Attending to various interconnect and inter-working issues related to BSNL and
other private operator.
 Coordination with Vendors & Operators for resolution
 Making the process for implementation of all operational activities
Sr. Executive Technical (Network Operations) Dishnet Wireless .Limited
11th April’08 – 3rd July’08 Patna
Responsibilities
 Management of Operations Activities in Coordination with Ericsson Team
 Keep Monitoring of KPI’s & to take necessary actions to improve them
 Routing, Configuration & Management of VAS Nodes
 Planning for the Traffic Routing, Switch Database configurations
 Coordination with Ericsson team for fault rectification & to take the initiative for
improving the Network Quality
 Planning for the different upcoming nodes ( MSC/GMSC/BSC/VAS/Call
Center/IVR connectivity)with existing nodes
 Complaint Resolutions & to manage others O & M Activities
NSS Engineer (Network Operations) Nokia Siemens Pvt.Limited
9th April’07 – 10th April’08 Patna
Responsibilities (Worked For Airtel Bihar & Jharkhand Project)
 Responsible for 5 MSCs, 5 MSSs, 2 HLRs & 1 GMSC
 Database Configuration, Alarm Monitoring & Resolution
 KPI Monitoring & Improvement i.e. SCR Exclusion
 Call Failure Monitoring through Clear Code Analysis, Network Performance &
Utilization Monitoring
 Routing analysis, GT analysis, Switch Database Configuration
 Taking care of different VAS nodes.
 Loading of AUC and Profile Data in HLR
 BSC Rehoming, Integration and Ater-addition in MSC
 Complaint resolution & Other Routine O & M Operations
 CDR Reconciliation & Complaint resolution
 POI Implementation & Configuration

5. Sr. Engineer (Network Operations) Tata Teleservices Limited
16th March’04 – 4th April’07 New Delhi
Responsibilities
 Wireless and Wire line network performance monitoring & analysis
 Traffic analysis involves the analysis of network performance/effective network
utilization; call failure analysis & means to reduce the failure rate
 Network fault troubleshooting
 Alarm Monitoring and resolution
 Switch database configuration and changes
 B-number table creation, routing & charging plan creation
 Complaint resolution
 Other routine O&M activities
 Traffic Reports generation for internal MIS and TRAI submissions (QoS, GoS,
Congestion)
 Vendor coordination for fault rectification
 POI Implementation and Regular Monitoring
o Implementation & Testing of POI with other operators
o Monitoring and Alarm rectification of interconnectivity
 Coordination with other operators
Technical Experience
Switch Planning, Operations & Maintenance, Network Performance Analysis, Call
Routing. Traffic Engineering
Hands on Experience in NSN MSS-MGW, HLR, Nokia DX200, Alcatel Wire line &
Ericsson AXE10 Switches
Educational Qualifications
 MBA correspondence from IGNOU in Operations Management in 2007
 B.Tech (Computers Sc.) from NCCE Institute of Engineering and Technology,
Panipat (1999-2003), Kurukshetra University.
Strengths
 Excellent inter-personal and analytical skills.
 Good listener with an aptitude to patient, evaluated decision making.
 Active team player as well as an individual performer.

6. Personal Details
Husband’s Name : Mr. Anu Kumar Anupam
Father’s Name : Late Sh. A.K. Kaushik
Date of birth : 17th
June 1982
Sex : Female
Marital Status : Married
References On Request
Charu Kaushik