Excellent track record of consistently growing business footprint, increasing profitability and improving customer & stakeholder satisfaction. Rich experience in delivery of large scale Wire line & Wireless Telecom Projects (includes Planning, Deployment, Installation, Maintenance, and Commissioning of Telecom N/Ws), involving schedule development, resource management, monitoring P&L of all projects till the stage of delivery. Skilled in managing programs of Wire line/Wireless Voice, Data Circuits. Instrumental in improving revenue & bottom line by building strong working relationships with customers; proficient in capability development with passion for development of business models and business process solutions that result in an integrated customer experience. Considerable experience in managing project end to end to meet business goal & timelines. Skilled in building risk policies and implementing mechanisms to mitigate risks. Track record of making site operational in within a record time and giving a complete process turnaround through team collaboration and performance levels enhancement, introduction of weekly rewards. A visionary technology manager with proven results in designing & setting-up NOC Operations from scratch and in monitoring day-to-day operations of large scale Enterprise Network Infrastructure. Possess strong analytical balanced with ability to lead large teams size.

1. SENIOR MANAGEMENT PROFESSIONAL:
Offering over 20 years of comprehensive experience In:
≈ Project/Program Management ≈ Service Delivery ≈ Field Operations & Maintenance
Enterprising leader with a strong record of scaling new heights of success and leaving a mark of excellence on every step
Targeting leadership assignments in Project / Programme Management/Field operations with an organisation of repute preferably
in Telecom / IT industry.
PROFILE SUMMARY
WORK EXPERIENCE
Since Sep’08: M/s. Tata Teleservices Ltd., Mumbai
Key Result Areas:
National - Wi-Fi Operations lead (From April 2016 till date)
Manage PAN India Wi-Fi Technical Operation for 5000 Sites and 1 lac Concurrent Domestic &
International Customers on TATA DoCoMo Wi-Fi Network. Operation & Maintenance of Hotspot,
Customers for all Hospitality segment Retail, Premium / B2B & B2C
PRAMOD D. HEDDURSHETTI
Contact No.: +91-8976099600
E-Mail: heddurshetti.pramod@gmail.com
Excellent track record of consistently growing business footprint, increasing profitability and
improving customer & stakeholder satisfaction. Rich experience in delivery of large scale Wire line &
Wireless Telecom Projects (includes Planning, Deployment, Installation, Maintenance, and
Commissioning of Telecom N/Ws), involving schedule development, resource management,
monitoring P&L of all projects till the stage of delivery. Skilled in managing programs of Wire
line/Wireless Voice, Data Circuits.
Instrumental in improving revenue & bottom line by building strong working relationships with
customers; proficient in capability development with passion for development of business models
and business process solutions that result in an integrated customer experience. Considerable
experience in managing project end to end to meet business goal & timelines. Skilled in building
risk policies and implementing mechanisms to mitigate risks.
Track record of making site operational in within a record time and giving a complete process
turnaround through team collaboration and performance levels enhancement, introduction of
weekly rewards.
A visionary technology manager with proven results in designing & setting-up NOC Operations from
scratch and in monitoring day-to-day operations of large scale Enterprise Network Infrastructure.
Possess strong analytical balanced with ability to lead large teams size.

2. • Technical Advisor & Participation to define Wi-Fi strategy of organization
• Feasibility, Solution and Implementation of Wi-Fi Hotspot for all hospitality segments
• Premium – Airports, 5 Star, 4 Star, Stadium and Events, Retail – Cafe’s, Malls.
• Other Hospitality Segment – 3 Star, Service Apartments, Educational Institutes etc.
• Implementation through different team for last mile, CPE and Backend Solution
• Delivering Customized Solution with Quality, standards & Customer Needs for National Deals like Starbucks,
Costa Café Chains, TAJ Hotels, Airports etc.
• Participation in Design, Documentation of Wi-Fi Technical Processes
• Participation in Technology, Customer CPE design & solution
• Participation in Vendor selection for CPE/Application, defining SOW & Commercial for Wi-Fi
• Owner Wi-Fi Network Inventory, Manage & Up-grade Capacity as Business Needs & AOP.
• Maintain Wi-Fi Access & Customer Network Uptime with agreed SLA & MTTR,
• Reduce repeats incident with Proactive & Preventive Maintenance of Network
• Maintain Quality & Standards of Customer & Access Network
• Understand Customer & Business requirement and give Customized / Cost effective network solution
• End to End responsibility of Customer Network and able to deliver it from different Owners of network layers
(Access – Core – Application – CNOC).
• Governance of Multivendor / Multi Team Service Delivery.
• Wi-Fi NMS, Centralized Controller Operation and Technical Support Centre
• Backend Operation & Support field team for IT Application, OSS/BSS, 3rd Party like Pronto, Nomadix, PMS solution
Cross Functional:
• Third Party Management - Responsible for Managing vendors, agencies, 3rd Parties, BSOs infra service provider for
service delivery and lease of infra-structure.
• Relationship Management - Develop and manage a strong alliance with internal/external stake-holders to improve the
predictability of deliverables better SLA and QOS readiness for new services and cost effective solution.
• Compliance - Responsible for TRAI QoS Compliance for service delivery.
Process Improvement - Drive initiatives with Corporate IT to extend maximum automation and system based tools for
the functions to reduce regional variance.
• Quality Management - Manage Quality of Service and initiate Corrective Action and Service Improvement Plans as
appropriate.
Cost Optimization - Implement Special Projects at regional level w.r.t. Integration and Improvement of
processes for Cost Optimization
KEY DELIVERABLES:
• Feasibility & Survey of Wi-Fi as per TAT
• Implementation of Wi-Fi sites with SLA
• Customer Network & Access Network Uptime > 99.9%
• Repeat Network Incident & Customer Complaints
• Customer Technical Faults
• Opex Per Customer
• Wi-Fi Rollout as per AOP & Capex Plan
• TRAI & Regulatory Compliance
As Deputy General Manager – Program Management (National)
Operations Management:
• Shouldering the responsibility of program management of:
o Enterprise Key Offerings such as MPLS, Internet, NPLC & RW Solutions

3. o Retail Offerings such as Photon, Road warrior, Xpress VPN, Wired Line (DEL, PRI. Centrex)
• Working on Proof of Concept and Soft Launch for all new product releases and service enhancements
• Supervising test lab creation for all Solution Based Offerings for all complex enterprise solutions
• Administering technical sign off all large & complex projects / solution and allocating to Regional Teams for execution
Review & Governance:
• Scrutinizing the review & governance mechanism with the regional project teams to discover & overcome Challenges, mitigate
risks and enhance productivity
• Supervising implementation of reviews & governance mechanism with the OFFNET Team to enhance productivity of 3rd
Party
SPs & Agencies
• Driving the review & governance mechanism with Product & NPI Teams to develop and close the entire Service Delivery Life
Cycle
Revenue Enhancement & Control:
• Assigning & monitoring CAPEX management for all new project rollouts
• Monitoring:
o Reduction of opportunity to Cash Life Cycle time on an ongoing basis to improve Service Delivery SLAs
o Revenue leakage trend to be the minimum
Business Excellence & Audit Mechanisms:
• Publishing Regional Program Management best practices on a quarterly basis
Learning & Development:
• Imparting training to the Region Teams on product developments & initiatives on a quarterly basis
As Regional Access Manager - AP Circle Reported to Regional Business Head
• Entrusted with the Integration of TTL & TCL NOC
• Oversaw service assurance & operations, program management, facility access management & material & logistics for AP circle
• Spearheaded a total team size of 21 on rolls & 140 off rolls
• Handled and analyzed network KPIs CPC/CMI/NUI
• Supervised IM desk functioning & complaint coordination with CNOC, access and security management
• Looked after:
o Network Creation, Rollback & Redeployment, Service delivery Cycle Time for New & MACD
o Network Uptime Aerial , Fiber & Copper NW and minimizing customer downtime
o Vendors / service providers /Field Engineers, Inventory planning, Materials & Asset Control
As Regional Access Manager – ROM
Reported to Regional Operational Manager (Mr. Rajiv Panikker) & All India NW Head (HQ) - Mr. Prakash N.Shukla
Network Operations for M&G
• Functioned as a Network Head for ROM NW & one year for Mumbai NW (First 3 years)
• Oversaw rollout & maintenance of Maharashtra & Goa overhead/UG/Wimax broadband NW & Wi-Fi operations
• Supervised a total team size of 18 on rolls & 150 off rolls
• Managed wire line/Wimax/UBR rollout & maintenance of 25000 customer base across ROM
• Ensured compliance of all statutory / regulatory requirements of TRAI/ DOT/ Govt.
Significant Accomplishments:
As Regional Access Manager – ROM
• Bagged a No. 1 national ranking of the team for successful 3 quarters of 2010 in all NW indices & rollouts
• Merit of being awarded as “Best Project” for national broadband improved SLA & Success Ratio in 2014
• Instrumental in sharing couple of new ideas contributed every year and replicated all over India
• Successfully achieved highest C-SAT customer satisfaction nationally in 2010
Jun’07 – Sep’08: M/S. Bharti Airtel Ltd. (Mobile Services), Maharashtra & Goa as Manager - Projects Reported to PTO,(Principal
Technical officer) managed ROM (Maharashtra & Goa)-Technical Head
Project Management for N/W Rollout & Special Projects.
Key Result Areas:
• Looked after project management of N/W rollout of GSM sites in Maharashtra, MCMS (managed capacity, managed services
business model, Outsourced to NSM (Nokia-Siemens networks)

4. • Managed all aspects of project rollout from selecting search rings, site acquisition, RFI of sites, Installation & commissioning,
integration & getting sites On Air
• Conducted:
o Close monitoring of sites for RFI & integration in the stipulated time frame
o Site inspection for quality control, Tower strength, SACFA application & clearance, DG & EB availability at sites
• Handled site sharing with other operators (Idea, Vodafone, BSNL, TATA and Reltel) Infra upgrades at existing sites, BSC
implementation, Cabinet expansions, TRX additions, PDH to SDH upgrades, 7G implementation, Metro to Ultra conversions,
Parallel hop removal and Antenna height reduction
Significant Accomplishment:
• Distinction of being recognised as the highest site sharing nationally, making cost effective deployment
Dec’06 – Jun’07: M/S. Wipro Technologies (WMNetServ Ltd.), Gurgaon as Project Manager Reported to Technical Manager
managed EMEA/NA (Europe, Middle East, Africa & North America)
Project Management for North America & Europe Projects
Key Result Areas:
• Supervised project rollout right from site selection, planning and implementation till the site is on air within stipulated timelines
for different 2G, 2.5G & 3G telecom projects in North America & Europe
• Played the role of a Project Manager for Turkey Vodafone GSM Rollout & RTL GSM Optimization Project for 10 circles, South
Africa & Turkey N/W optimization with Motorola
PREVIOUS WORK EXPERIENCE
Aug’03 – Nov’06: M/s. Reliance Communications, Mumbai Circle as EMC Lead (Fixed Access)
Jun’98 – Aug’03: M/s. BPL Mobile Cellular Ltd., Maharashtra and Goa Circle as Assistant Manager
May’95 - Jun’98: M/s. Hutchison Max Telecom, Pune as Technical Officer
ACADEMIC CREDENTIALS
• B.E. (Electronics & Telecommunication Engineering) from CWIT, Pune, Pune University in 2001
• Diploma in Radio & Electronics Engineering from CWIT, Pune, Pune University in 1994
PERSONAL DETAILS
Date of Birth: 14th
August 1974
Address: D-206, Shreeji Heights, Plot No. 1, 1A 1B 1C, Off Palm Beach Road, Sector 46A, Nerul, Navi Mumbai –
400706, Maharashtra, India
Languages Known: English, Hindi and Marathi