Ravindra Singh Manral is an Indian national with over 12 years of experience in telecom project management. He currently works as a Program Manager at Core IT Solutions, where he is responsible for analyzing business cases, implementing projects, and ensuring customer satisfaction. Prior to his current role, he held several manager and project management positions at Bharti Airtel and Tulip Telecom, where he managed telecom networks and implemented various projects.

1. Ravindra Singh Manral
Nationality: Indian Date of Birth : 3rd
June 1980
Contact
Mobile : 9892311485 / 9920043579
e-mail : ravimanral@gmail.com
Address
604, D Wing, Building No. 9, Nisarg Society, Mhada Colony, Goregaon (East), Mumbai – 400065
Profile
Objective To seek challenging & growth oriented career in Service Industry where my skills with immense hard
work and dedication can achieve growth and success.
Work Experience: Total Experience of 12.9 Years in Telecom Industry
Core IT Solutions, Mumbai Since Nov’14
Program Manager
 Analysis the business case and suggesting the appropriate lastmile in terms of cost and feasibility.
 Closely working with partners and internal team for implementation.
 Establishing time span of project execution as per customer specifics.
 Listing down the resource needs for projects, after considering the budgetary parameters set.
 Interacting / following up with logistics departments to ensure timely delivery for processing of orders as per
the PO.
 Monitoring / discussing project status, reviewing during the course of periodic project review meetings with
internal and external teams.
 Maintaining records on delivery schedule.
 Preparing complete set of documents, maintaining customer wise details.
 Provide a regular status to capture deviations & highlight any major concerns, issues for the project.
 Ensure implementation of delivery packages and final site acceptance.
 Providing direction, motivation and training to the team for ensuring optimum performance.
 To ensure a seamless delivery and improve customer experience.
 Client updates on regular intervals regarding support and resolution.
 Providing client monthly downtime report.
 Relationship management, Ensure accuracy of work by respective team to improve customer confidence
level.
 Effectively utilization of team members, deliver & service / support SLA, Provide billing data on time.
Bharti Airtel Ltd., Mumbai
Manager – Projects
 Handling Project Implementation & Customer Management
Aug’12 to Oct’14
Projects Manager
 Working as Project Manager & handling multiple projects implementation.
 Managing customer expectations and perception in order to secure customer satisfaction.
 Analysis of performance indicators and reporting according to SLAs.
 Conducting regular review meetings with customer and providing feedback about service
performance, to internal and external stakeholders.
 Build credibility, establish rapport and maintain communication with stakeholders at multiple
levels, including those external to the organization.
 Currently implementing the Projects Like: ICICI Bank, Bank Of Baroda, HSBC Global
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2. Payments, SBI, Lyra Networks, Lafarge, Kansai Nerolacs.
 Manage projects based on MOVAS, MPLS, Internet, LL, NLD and ILD.
 Design network plan with Business Solution groups for customers.
 Manage Tracking & Monitoring project Implementation.
 Manage Coordination & Support to the field team in technical & Operational issues &
suggesting cost effective solutions.
 Handle Customer Grievances & conducted Customer Delight programs.
 Manage Escalation from Internal and external customers.
 Revenue realization - Strategic Project /Program Management
 Identify and forecast demands / requirements for the smooth implementation & timely delivery
of the Project.
 Handle deliveries of MOVAS, ILD, NLD, MPLS, LL, ELL, RF, VSAT and hardware orders to be
implemented in India circle.
 Provide presales technical support for all the services for high value order closures.
 Identify high value geographic area along with Circle Sales Manager for generating future
sales prospect and including it the Network planning.
 Manage Stocks and future equipment requirement based on the expected forthcoming
orders.
Contract management
 Ensuring delivery of professional services as specified in the Service Level Agreements (SLA)
with end customers.
 Managing warranty terms and SLA according to the contractual scope. Negotiating SLA
exceptions / amendments.
 Supervise feasibility before order is logged in the system in terms of physical provisioning as
well as commercials offered by sales to the client - Order Validation.
Achievements
 Successfully managed to reduce service costs, increased KPI to high rates of lead time
fulfillment. Highly increased customer satisfaction, based on commitment and understanding of
customer’ business needs.
Tulip Telecom Ltd., Mumbai May’08 to Aug’12
Associate Manager – Network Planning
Planning and implementation for Inter-city, Intra-city and international network.
Associate Manager – Infrastructure
 Planning for SDH, MEN network and TDM link.
 Planning and implementation ROADM, ASON, DWDM, SDH networks and TDM links.
 Planning and commissioning for services like point to point, point to multi point locations as per internal
and external customer requirement including other service provider.
 Vendor development as per our future planning and requirements.
Projects
Tulip Data City, Bangalore
 Planning for passive and structured cabling for data center
 Inside the MMR rooms and MMR to customer racks.
Mumbai SDH network Projects
 DWDM & ASON implementation on Mumbai & Pune core ring.
 Mumbai SDH network core (STM 64 & 16) and access (STM 4 & 1) ring planning and implementation
and maintenance.
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3.  Currently handling Mumbai core up-gradation from STM16 to DWDM ring and ASON network.
 SDH related customer project execution and delivery.
Pune and Goa SDH network Projects
 Pune and Goa SDH network core (STM64 / 16) and access (STM4 / 1) ring planning and implementation
and maintenance.
 Pune DWDM ring planning and implementation.
 Mobile service customer and POP’s backhaul links project handling.
Bharti Airtel Limited, Mumbai May’03 to May’08
Project Manager (Dec’04 to May’08)
Telecommunications Program and Project Manager with hands-on experience in the strategic support of high-
level networks and the oversight and completion of large-scale telecommunications projects, products, and
systems.
 Provided complete strategic oversight for a large number of telecommunications and corporate clients
including Hathway, You Telecom (Iqara), Reliance Industries, Media Content (Star TV) and CNBC.
 Extensive familiarity with the technological challenges, proprietary systems, and specialized
operations those are unique to the telecommunications industry, with complete profit and loss
responsibility for large business units and implementations.
 Excellent program management, interpersonal and business communication skills with extensive
experience in customer interactions, presentations and training.
 Results-oriented site-supervision and project-management capabilities including scheduling, resource
management, project budgeting, and strategic planning.
 Proven ability to contribute in a team atmosphere while maintaining effective working relationships with
peers, customers, and vendors.
Bharti Airtel Limited, Mumbai
Network Engineer (May’03 to Dec’04)
 Giving technical support for corporate clients solving their queries regarding WAN on phone as well
as by visiting clients place.
 To maintain Airtel backbone network and install telecom core equipment’s like STM1/STM4/STM16
multiplexers, Juniper Router, Cisco 7209 & 12000 routers etc.
 Commissioning and maintenance of E1 Links, ISDN PRI Links, 64 Kbps circuits.
Symphony InfoTech Limited Sep’02 to May’03
Customer Support Engineer
 Installation, Maintenance & commissioning of WAN setups which involved Unmanaged & managed
Lease lines, ISDN BRI & PRI.
 Installation, Configuration and Troubleshooting of RAD, ADC, and Tellabs modems.
 Worked on Cisco 1700,2600, 3600 Series Routers, Cisco Switches,
 Maintenance of WAN setup for Airtel, LIC & Bank of Punjab.
Projects
Bharti Broadband Network Limited. (Bharti Airtel Ltd.)
 Shifting of Bharti POP locations which involved installation & commissioning of more than 20 leased
lines, ISDN BRI & PRI and configuration, installation of modems from 64kbps to 2Mbps.
 Configuration of Cisco Routers and Switches
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4. Education
March’99 SSC – Globe Mill Passage Secondary School
From Maharashtra Board
June’02 Diploma - Electronics & Telecommunication Engineering
from All Institute Of Engineering
April’07
June’08
Cisco Certified Network Associate (640-801)
898 score
Bachelor Of Engineering - Electronics & Telecommunication Engineering
from All Institute Of Engineering
May’11 ITIL V3 Foundation
85% score
Technical Proficiency
Network
components:
Cisco Routers, Cisco Switches, Maipu Switch
Networking
protocols
TCP/IP, FRAME RELAY, MPLS, IP-VPN.
Routing Protocols Static & Dynamic
Telecomm
Equipment
RAD (Mro-Tek) and Loop (Prima Telecom) Multiplexers or modems, Techroutes
modems, Media converters and etc.
Personal Profile
Languages: English, Hindi, Marathi & Kumauni
Marital Status: Married
Hobbies:
Passport No.:
Listening Music, Traveling and Reading Books
G3881852
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