1. CURRICULAM VITAE
Nitin Rao
Problem Manager Contact:-
PMP Trained, ITIL®, ETCP IP, IMS & RND certified. Mobile: +91-9717197437
E-Mail:nitinrao1981@gmail.com +91-9560933237
 13 yr. work experience in Telecommunication 
 Received 5 + year's excellence service award in Ericsson organization
 Specialization in all Core Networks Elements, 3G, 4G technology
 PMP Trained, ITIL, ETCP – IP Certified & BUGS Certified
Career Objective
Aspire to become part of a developing & learning environment to reinforce my skills & achieve new heights
in working areas. I have efficient managerial and organizational skills and will prove best in
providing my services.
Present Status
Presently working with Ericsson India Global Services Pvt Ltd as a Problem Manager and looking to
Digicel, Telenor, Telstra, Idea & Airtel_BD account.
Professional Excellence Summary
 Have over 13 years of experience and the capacity to adopt new concepts with due responsibilities.
 ETCP IP certified and has good knowledge of IP Routing, IP net, IP QOS, IP MPLS and IP protocols.
 Trained on IMS advanced and e2e used cases.
 Ability to communicate effectively and maintain an ideal flow of information across different departments.
 Can easily adapt according to the situational requirements.
 Assigned and planned schedules to the staff and provided targets to deliver.
 Familiar with necessary recruiting and training procedures for the newly appointed personnel.
 ITIL® 2011 Foundation Certified.
 ITIL® 2011 Intermediate: Service Operation Certified.
 35 PDUs earned for Project Management.
Technical Skills
Significant experience and direct involvement in Network Roll-out, Operation providing advanced technical
support and maintenance of Ericsson nodes, in voice and data.
Domain Knowledge: CORE IMS, LTE, 3G, 2G.
Protocols : IP Protocols, H.248, SIP, IPBCP, RANAP, BSSAP, BICC, MAP, SCCP, ISUP.
HR Detail
Previous Employer : Techno fibre Industries Bhopal (2004-2006)
: Reliance Communication Limited Bhopal (2006-2008)
Current Employer : Ericsson Global India Pvt. Limited Gurgaon (From Aug’08)
Total Experience : 13 Years

2. CURRICULAM VITAE
Project Profile
Ericsson India Global Service Pvt. Ltd. (Noida) (from Aug 2008 to till date)
Designation: Specialist (Core), 2nd
Level Assurance
Job Role: Problem Manager - CORE
Client: Digicel (PNG), Telenor (Myanmar), Telstra (Australia), Aircel, Idea, Airtel_BD.
Key Responsibilities:
• Reactive Problem Management on incident occurred by identifying the same with the
supportive logs & with the help of the support teams and providing solutions to problems
(work around & known errors) and prevents their reoccurrence.
• To implement the preventive mechanism to eliminate the recurrence of the same incident in
future.
• Impact analysis of the preventive mechanism with inter domain Managers.
• Proactive Problem Management with detecting and solving Problems and Known errors
before Incidents occur in the first place.
• Accountable for identifying the real underlying causes of incidents in order to prevent future
recurrences for the problem.
• Ensuring the closure of the problem based on the preventive actions within the set target
date.
• Tracking the Root Cause Analysis for the incident occurred.
• Performing the Trend analysis on the Trouble Tickets raised for the operational issues by
categorizing the issue occurred based on the severity & the volume of the tickets raised.
• Implementing the recommendations based on the outcome of the trouble ticket trend
analysis to regulate the repetitive incidents to the minimal.
Adhoc responsibility to leads the Project as a SPOC for Digicel, Idea & Airtel_BD account.
.
Reliance Communication Bhopal (MP)
Client: RCOM CDMA
Role: POI Lead & NLD/ILD Engineer
Duration: 2.6 Years (Jan 2006 to Aug 2008)
Key Responsibilities:
• To observe NLD, ILD and Local traffic and in case of call failure, coordinate with ILD
Gateways (ISD calls), interconnect ILTs (NLD calls) or other operator to resolve issues.
• To coordinate with Data, Transport, MSC for E1 connectivity.
• Alarm Monitoring, Routing Analysis, Traffic Engineering and Analysis: Regular monitoring
of traffic utilization and in case of high Utilization/Congestion, take an action accordingly.
• Trunk Creation & Augmentation (E1, A-ter and A-link), traffic shifting for CORE nodes.
• B no. analysis – New level opening, traffic diversion, MSRN/IMSI/GT Definition.
• To perform CDR backup, CP Backup, and lifeline test activity as per ISO and system
requirement.
• Installation and Commissioning of Switch Modules.
• Inter-operator POI connectivity.
• Liasoning Work: with other operators for POI, Augmentation and various interconnect
issues.

3. CURRICULAM VITAE
• Acceptance Testing: At different sites in M.P. and other states as per BSNL Schedule
measuring return loss, 2Mb pulse parameters, Bit Error Rate, switch AT for Local, TAX,
NLD and Mobile POI.
• IUC: -Providing technical support to our IUC team.
Techno Fibre Industry Bhopal (MP)
Client: Tata Communication
Role: Installation & Commissioning Engineer
Duration: 1.5 Years (Aug 2004 to Jan 2006)
Key Responsibilities:
Installation and commissioning for Alcatel STM equipment and Transmission & Switching AT.
Trainings
Company Course
Ericsson India Private Ltd PMP Trained
Ericsson India Private Ltd Presentation and Communication skills.
Ericsson India Private Ltd 03 days- IMS advanced & e2e cases.
Reliance Communication Ltd 2 days training on IMS used cases.
Ericsson India Private Ltd 03 days GSM BSC operation training.
Reliance Communication Ltd AXE Operation and Maintenance of – 10 Days
Certification
Course Centre
ETCP IP Parametric Centre
ITIL Foundation APMG International
GSM Fundamental District Telecom Training Centre BSNL (Bhopal)
VLSI Design using VHDL CRISP Bhopal
Educational Qualification
• Bachelor of Engineering from RGPV University with Fist division in the year 2004.
• SSC in PCM from “St. Pauls English medium school MP State Board.
Strength
• Possess Good Leadership Quality & Can Work better in Challenging Zones.
• Dedication to achieve goals.
• Smart Work, Willing to learn.
Personal Details
Father’s Name : Mr. R.K.Rao
Date of Birth : 24/04/1981
Languages known : English, Hindi
Marital Status : Married
Permanent Address : Near Dr. Bais Kothi Bazaar Hoshangabad – 461001 (MP)
Declaration

4. CURRICULAM VITAE
I hereby declare that the information given above is true to the best of my knowledge & belief.
Date:
Place: Noida (Nitin Rao)