Voice Tel TechCompany profile – ICT PracticeApril 2013
Telecom Practice 2Voice Tel Tech (VTT), established in 1992, is an internationalorganization of strategy and management consultants whoserve clients in public and private sectors...Strategy andTransformationProduct/ServiceDevelopment andManagement Corporate Strategy Tower Acquisition andOperations Strategy Corporate Launch Growth Strategy Corporate Due Diligence e-Enablement andTransformation M&A strategy Post Merger Integration Brand Strategy Change Managementand Transformation Colocation Infrastructure andManaged Services Offer Engineering andValue PropositionDevelopment Customer ValueManagement Customer ExperienceManagement Customer Segment andTargeting Customer Acquisitionand Retention Sales forceEffectiveness Call Center Optimization VTT is an International Consultancy providing strategy and management services, helping the world’s top businesses, governments and other institutions. VTT specializes in delivering expert solutions in the functional areas of licensing, business strategy and transformation, technology enablement, regulatoryadvocacy and human capital management We leverage expertise from our core team as well as associates who are market leaders, academicians and industry veteransOperationalEffectiveness Regulatory Affairs CapEx and OpExReduction Business ProcessesDesign and Re-Engineering PerformanceBenchmarking Vendor Management Integration Services Workforce Planning OrganizationRestructuring andChange Management IT Rationalization TelecommunicationsLicensing InterconnectImplementation Tariff and Taxation Spectrum Design andManagement Mobile and LocalNumber Portability Mobile BankingRegulation VoIP Implementation Capacity BasedInterconnection A strong focus on the telecommunications industry A team of industry veterans, leading strategy in a highly competitive telecommunications market Diverse experience of managing strategy through implementation through execution lifecycles across the technical and business functions oftelecom operators Unique knowhow of planning, designing of RFP’s and preparing bids acquisition of telecom license Thorough knowledge of a wide range of network technologies and their target markets, business plans and operational conditionsOurValueWe assist telecom operators and regulators to address a range of strategic and operational issues across variedengagements. Our telecoms practice covers a broad spectrum of services Our StrategicAlliances acrossthe globe with theConsultingLeaders in theMarket e-Enabled BusinessTransformation IT Strategy andArchitecture Integration andDevelopment Services Services Management/Outsourcing/ BPO GIS Application Mobile BankingStrategy andImplementation Technology forOperations (CRM,SCM and ERP) Team CollaborationPortalsICT Solutions
Telecom Practice 3CAPEX/OPEXManagement &Business ProcessRe-engineeringproject for HeliosTowers, NigeriaCarried out off-siteProcurement &VendorManagement forHelios Towers,NigeriaProvided costeffective technicaldesigns forindividual BTS sitesto Helios Towers,Nigeria… and have successfully delivered projects globally…Weare headquartered in Islamabad (Pakistan) and have officesin all major cities of Pakistan …Market analysis andoutreach strategy forbroadband operator– GO TelecomStrategy Evaluation& CommercialQuickwins forEtisalat AfghanistanTechnologyMigration Strategyfor Jordan’s XpressTelecommunicationsHR Selection &Recruitment ofresources forIntelligentNetworks, Core andRF Departments --Zain (MTC) SaudiArabiaProvision ofCommercialConsultancy Servicesto a large groups ofUAE (in partnershipwith Booz & Co.)AJ&K BaghCapital Territory& Punjab Islamabad Lahore MultanKP PeshawarSindh KarachiBaluchistan QuettaOur Geographic Presence in PakistanVarious projects inPakistan (publicand private sectorsplus internationaldonor agencies)3 Corporate Offices5 Field Offices5 Partners37+ consultants
Telecom Practice 4We have a diverse client base that includes ICT and otherbusinesses, which have relied on our expertise to improvetheir competitive standing…Our Clientele for Telecom andTechnology ConsultingOur Data Management, Analysis &Reporting ServicesICT Consulting Services by ourAssociates
Telecom Practice 5VTT has been involved in formulatingCorporate Strategy for organizations, carryingout detailed background research on businessstrategies and infrastructures, analysis ofcurrent situation in the sector, definingproblems and associated solutions, andformulating a detailed strategy forimplementation. We have proven experienceof supporting commercial functions inevaluating and redesigning operationalstrategy and its subsequent implementation. Developing integrated marketing plans encompassing 2G+ and 3G+ technologies and ensuringcommercial readiness post-mobile broadband launches. Supporting network technology function in the launch of mobile broadband services based on3G+ technologies, data offload design, choice of right backhaul and long-haul. Supporting corporate objectives of delivering shareholder value by evaluating options, strategiesand business models for monetizing deployed capital assets. Providing a rapid diagnosis of current commercial operations post-implementation of strategiccommercial initiatives. Identifying problems in the implementation processes which may have been causing loss inrevenues and increased churn. Collating and analyzing data from previous years to identify the pain points of strategyimplementation and identify a long list of strategic quick wins. Launching / executing new corporate branding campaigns, introduction of segmented productsand organizational restructuring.Our Hot-Gears in ConsultingStrategy,BusinessPlans,MarkeyResearchRollouts &Tech.StrategyOperationalOptimization &RestructuringPossess thorough knowledge of a wide range of cellularnetwork technologies and their target markets, businessplans, regulatory frameworks, and operational conditions...VTT consultants have worked on different high profile engagements in their different job roles withboth local and international consulting firms. We have completed engagements for large enterprisesthat leveraged our expertise in the diverse arenas of Mergers & Acquisitions, Post Merger Integration,Corporate Branding, New Operator Launch, Mobile & Local Number Portability, Commercial Refresh,Program Management, and Business Process Modeling / Re-Engineering. Our teams have supportedlarge telecom operators in the MENA region by:
Telecom Practice 6Project Name Client Project DetailsCAPEX and OPEXManagement Strategy,Business Process Re-Engineering for SCMThe client engaged VTT team of telecommunications industry veterans with a collective experience of managing rollouts for 3000+ BTS sites.The client was able to reduce its procured item costs by 20-30%, utilizing the bench marks provided by VTT in Phase 1 and 2, which resultedin a saving of millions of dollars.Competitiveness inPakistan’s InformationTechnology and TelecomSectorVTT successfully developed a detailed competitiveness report highlighting various challenges faced by Pakistan’s Telecom and IT industryand carried out high-level analysis of the challenges and their effect on the growth of the industry.Accelerated BusinessTransformation andTrainingSuccessfully managed end to end transformation of a large mobile operator after the operational split into two independent operators, withresponsibilities including business process re-engineering, organizational restructuring, training and human resources managementVSS Follow-onSupport for BusinessContinuityVSS Follow-on Support for Business Continuity - Provided practical strategy recommendations for continuation and achievement of short andlong term business objectives, after the implementation of voluntary separation schemeLaunch of PTCL IP MPLS-based VPN – PTCL was launching IP MPLS-based VPN for high value corporate customers.Exploring LatentMarket Opportunitiesin Enterprise SectorsExploring Latent Market Opportunities in Enterprise Sectors - In order for Telenor to succeed in its objectives of attracting clients with uniquebundled solutions, it was critical to research the market for analyzing requirements of high-potential sectors with respect to Telenor’s serviceand value propositionCore networkimplementation,networkinfrastructure andRAN rolloutSindh & Baluchistan region’s engineering organization covering network O&M, radio network planning and expansions, core networkimplementation, network infrastructure and RAN rollout. Focus on network expansion. Radio Access Network department’s responsibilitiesincluded RF planning, radio network optimization, BSS planning, BSS capacity management, access backhauling and transmission.Cellular LicenseAcquisition for NextelNextel International asked member partners of VTT to assist them in defining a complete strategy for acquisition of GSM license in Pakistan.It included, Detail analysis of Pakistan Mobile Market, Complete market entry strategy and License bidding strategyPlanning, Design andLaunch of CDMANetworkEvaluation of Mobile Sector in Pakistan - Millicom requested our team to evaluate the mobile sector in Pakistan so as to determine the “WAYFORWARD”. Millicom hired VTT to help them plan, design and launch their existing cellular network based into a full mobility CDMA network.Wireless Network Rollout - Successfully completed the lifecycle from a comprehensive review to issuance of LOI for the RFP for nationwideCDMA network rollout for a large telecom service providerA glimpse of our Telecom sector projects which are reflective ofVTT’s expertise in creating an enabling...
Telecom Practice 7Project Name Client Project DetailsStrategic Evaluation &Commercial Quick-Winsfor Etisalat AfghanistanVTT team alongside Booz & Co deployed a quick win team in Pakistan. The team of experts was involved in rapid diagnosis of currentsituation in EA. The experts carried out detailed data analysis and business analysis to identify problems. The data from previous years wascollated and analyzed to identify the pain points of strategy implementation and identify a long list of strategic quick wins which can addressthe situation in short term. This long list of quick wins was shortened by doing thorough research on each business model to filter out 4 highimpact quick win initiatives which can boost revenue in short term and significantly reduce high churn in high and middle value customersegments.Framework for theImplementation of LocalNumber Portability inPakistanVTT advised and assisted the regulatory body in preparing a regulatory framework for implementation of Local Number Portability by Fixedand Wireless Operators, including the monitory implications, extent of its use, benefits/ draw backs, methodology of implementation, itsimpact on existing operators business with special reference to new versus old licensees and emergence of new business. VTT carried outan extensive study on the Local Number Portability, market analysis, international benchmarking and needs assessment and finallypresented the findings, the understanding of the subject and the roadmap for implementation.International ClearingHouse Agreementbetween PTCL and LDIsThe client engaged VTT team of telecommunications industry veterans to carry out a strategic analysis and high-level review of theInternational Clearing House Agreement between PTCL and LDIs. VTT consultants evaluated the transaction as a trusted partner andhighlighted the significance of this transaction viz-a-viz the local market and its effect to the competition in Pakistan. The team identified thepros/cons of the this agreement and underlined the envisaged problems which might arise due to the implementation of this ICH agreement.Workforce PlanningStrategy for WaridTelecomVTT provided the client with its Human Capital Management experts; specializing in the telecommunications industry, who formulated acomprehensive workforce planning strategy suitable for the client and relevant to expertise required in the telecommunications industry andconducted one-on-one interviews and focus group sessions with senior and middle level management. The team analysed the gathered dataand identified future workforce requirements in mission critical job functions.Strategy and TechnicalAdvisory to NH&MP forCommunicationVTT as strategic and technical advisors to National Highway and Motorway Police assisted NH&MP to evaluate and select the appropriateservice provider for provision of the following services: Provisioning of cellular services to First Responders across the highway network. Installation of location based services to track theposition of NH&MP officers and vehicles. The infrastructure to facilitate the subscribers of the mobile phones to obtain information via SMS, short code information retrieval, Voicemessaging, call center access or any other means regarding different areas of highwaysMicro-finance MobileBanking Strategy andanalysisVTT was involved in developing a detailed implementation plan highlighting the strategic interaction between the mobile sector and themicrofinance banking sector for implementing a mobile banking framework and a way forward for all stakeholders.The work focused on Micro-finance Mobile Banking Strategy and analysis of the Regulatory, Commercial, Administrative, Business, Technicaland Implementation issues, development of a Commercial and Business Plan, development of a complete Outreach model for ease ofpayment and reduction of transaction cost, a technical plan, development of the strategic interaction framework between the mobile sector andmicrofinance banking sectorBroadband Sales Strategyfor Wi-tribeDefining the Best Sales Models for Wi-Max BB - Wi-Tribe was seeking recommendations for the best sales model for its data servicesproducts. To this end a study required to be conducted by VTT. This exercise involved an in-flight review of wi-tribe including an analysis ofsales channels, sales audit, corporate structure, commission model and product offeringA glimpse of our Telecom sector projects which are reflective ofVTT’s expertise in creating an enabling... (Cont..)
Telecom Practice 8VTT specializes in developing customized solutions,tailor made for the needs of our clients… VTTs professional teams of strategy management and ICT consultants havedesigned and deployed various ICT based business solutions for several reputedinternational clients to assist in achieving their desired objectives. Our state-of-the-art customized web-based software, i.e. MEST (Monitoringand Evaluation Support Tool) provides a comprehensive medium for data entry,validation, presentation, analysis, and reporting. In addition, this tool features dataimaging from the various M&E activities, and facilitates users with an interface forreal-time reporting, based on the clients reporting requirements. Our M&E systems provide enhanced MIS functionality and GIS based mapping fordata gathering and analysis specific to M&E activities Time tested and acknowledged Enterprise Resource Planning, DocumentManagement, and Team Collaboration Portal Solutions Diversified experiences of our team members has created an un-paralleledsynergy to design and develop cutting edge products by harnessing advancedtechnologies such as ArcGIS, Map Info, Google Map Servers, Microsoft .NETFramework , Silverlight , WPF , Visual C++/COM+ Adobe Flex , Java 2 SE , JAVA2 EE , Oracle and MS SQL Server and various Open Source Platforms to name afew.The screen shots depict the Geo-Spatial querying anddata analysis tools developed for various Clients
Telecom Practice 9Project Name Client Project DetailsIT Enabled BusinessTransformation andProject ManagementVTT, as strategic and technical advisors to FFBL, induced Corporate Cultural Change and E-Enabled Business Transformation in thebureaucratic and strong hierarchical organization of FFBL. VTT assisted FFBL by setting-up of a large scale PMO for achieving IT EnabledBusiness Transformation utilizing VTT’s Project Management expertise and standardized frameworks. VTT optimized and automated theBusiness Processes of FFBL (including HR and Finance Department) to minimize the redundancy, delays and errors in overall organizationalbusiness functions and maximize the efficiency, timeliness and accuracy in the information flow.Framework for theImplementation of LocalNumber Portability inPakistanVTT has designed and implemented a GIS based MIS system with complex data handling, storage retrieval and analysis for on a GoogleEarth style visual display. This system allowed users to run queries across different information indicators and map the results on thegeographic map. Each village profile is linked through Global Positioning system coordinates and digital capturing to present an in-depth viewof the community. End-users can run queries across over 120 indicators of information with 12 layers of mapping.Web-based MIS Systemfor Monitoring &AssessmentThe developed tool visualizes data from the various survey and evaluation activities and provides users with an interface for real-timereporting based on the clients reporting requirements. The tool has a built in GIS component which allows users to visualize MonitoringActivities on Bing Map interface providing them details of studies conducted on a visual platform.The tool also provides a collaboration platform, including team calendar, contacts management, discussion boards, picture gallery, videolibrary etc. The tool also integrates other web-based mapping components developed by third parties, thus providing a one stopcomprehensive platform for data entry, presentation and analysis and reporting.Designing customizedLearning ManagementSystem (LMS) &Recruitment PortalInterfaceVTT focused on designing, developing and deploying enabling tools for creating a collaborative environment. Documenting ABCrequirements and designing an Employment Exchange Program (EEP) system. VTT developed a customized gateway to Portal for ABCwebsite to capture ongoing recruitment requirements. Developing means to communicate in effective manner to ABC partners to ensurecontinuous use of portal. Designing customized Learning Management System (LMS) for the purpose of knowledge sharing amongst thestrategic EEP HR Sub-Committee. Development and marketing of a "Jobs Project" / ABC Partners Motivational Speaker Series in conjunctionwith CISCO Academy Network institutes to facilitate linkage building mechanism for CISCO Academy Network partners.Monitoring and EvaluationSupport ToolVTT has successfully developed, implemented and utilized a web-based Monitoring and Evaluation system (Monitoring and EvaluationSupport Tool (MEST) to assist with field execution, data entry, data analysis and reporting components of research and survey relatedengagements. The system provides a comprehensive medium for data entry, validation, presentation, analysis and reporting. The toolfeatures expeditious compilation of extracted/ captured (recorded) information from various monitoring and evaluation activities and providesits users with an interface for reporting based on the clients reporting requirements. The tool allows the user to create customized datavisualizations in addition to the predefined formats. The system allows for double data entry, reflects data errors/ inconsistencies, errors logsand statistics.The MEST system has evolved to where it is now capable of synchronizing data directly from the field by way of Tablet PCs (GSM Tabs),wherever the teams have GSM network coverage. In case of no network coverage, the offline saved data will be uploaded by the Tabletswhen the coverage resumes.Our Information Technology Department is managed by seasonedprofessionals with multi-year experience of designing anddeveloping enterprise grade solutions….
Telecom Practice 10Rizwan ShoukatCEO/Managing PartnerVoice Tel Tech (Pvt.) Ltd.Office 201, Block-8,School Road, F-6 Markaz,Islamabad, PakistanTel : +92 (51) 2276284-5Cell: +92 (300) 8540800Fax : +92 (51) 2275138Email: email@example.comWeb: www.voiceteltech.comContact Information