4. 4
• Established in 2003; inspired by Malaysia’s Vision 2020
• Led by a group of professionals with diverse background in
Electrical/Electronic Engineering, Information and
Communications Technology (ICT), Telecommunications and
Business Management
• Have been entrusted by Government and private agencies to
handle and manage High Impact, High Risk Technical
Consultancy Services
• Solid track record and proven experience to realize any task and
projects undertaken
• Proven work process methodology through tried and tested
procedures
• “Your Satisfaction Is Our Success” – a tagline that embodies the
spirit of every NFE Consulting employees
1 COMPANY PROFILE
5. 5
HIGH PROFILE PROJECTS
High Speed Broadband (HSBB)
Project
• Government Independent Consultant
for High Speed Broadband Project
• Entrusted by the Malaysian
Government to oversee and certify an
RM 11.3 Billion project
• Processes Involved:
• Certification on Financial Claims
• Certification on Technical
Claims
• Certification on Project
Processes and Management
1
6. 6
HIGH PROFILE PROJECTS1
FIXED LINE BROADBAND
3G MOBILE BROADBAND
WIMAX BROADBAND
Broadband Quality of Service (QoS)
Assessment Project for MCMC
• Performs Broadband QoS
Assessment for Internet Service
Provider in Malaysia
• Performs Measurements on Multiple
Service Platform
• ADSL
• VDSL
• FTTH
• 3G (UMTS)
• WIMAX
• Key Performance Indicators (KPI)
Measurements include:
• Throughput Measurements
• Latency Measurements
• Packet Loss Measurements
• Jitter Measurements
• Trace Route Measurements
9. 9
Green ICT Working Group
• Assume chairmanship role for the Green
ICT Working Group (GICT WG)
• Responsible for development of Green
ICT guidelines to be used by industry
• Established 3 working threads for
streamline of work process:
• Promotion and Awareness
• Green ICT Solutions for Industry
• Green ICT Metrics and
Measurements
GREEN ICT WORKING GROUP1
10. 10
REGULATORY BODY/ AGENCY/CLIENT PROJECTS
Malaysian Commission for Multimedia and
Communication (MCMC)
Technical Consultant for PSTN Quality of Service Assessment
Technical Consultant for Internet Broadband Quality of Service Assessment
Technical Consultant for Dialup Internet Quality of Service Assessment
Independent Consultant for High Speed Broadband (HSBB) Certification
Multimedia Development Corporation
(MDEC)
Consultancy Study on Facilities and Utilities for Cyberjaya
Audit Assessment on Cybercities and Cybercentres
Consultancy Service, Study and Telco Services Compilation
2G and 3G Cellular Walk Test for Cybercentres
MSC Building Guidelines Revision
Malaysian Electronics Payment System Sdn
Bhd (MEPS
Turnkey Consultant and Solution Provider for MEPS Cash Transport
Kementerian Belia dan Sukan
Multimedia Consultant for Young Ambassador Award
Kementerian Keselamatan Dalam Negeri
Security and Surveillance Technical Consultant
State of Terengganu
Technical Consultant for Wireless Broadband Access for Kuala Terengganu
Technical Consultant for Trengganu Internet Exchange
TRACK RECORDS1
11. 11
REGULATORY BODY/ AGENCY/CLIENT PROJECTS
Time Engineering Berhad (TEB) Technical Consultant for Langkawi Wireless Braodband
Technical Consultant for Wireless Broadband Initiative
Time dotCom Berhad (Time) Technical Consultant for Cyberjaya Wireless Broadband Initiative
Technical Consultant for Wireless Braodband Access for Penang
MSCMS Sdn Bhd
Technical Consultant for Cyberjaya Wireless Broadband Initiative
Technical Consultant for Wimax and Wireless Broadband
Technical Consultant and Solution Provider on GIS System for MOHA Brunei
M-Mode Multimedia Berhad Technical Consultant for Payment Gateway and Network Infrastructure for
Jakarta Monorail Project
TM Applied Business Sdn Bhd (TAB) Technical Consultant for Anti Fraud Device (AFD)
Technical Consultant for EasyNet
TM Payphone Technical Consultant for Static Fraud Problem
TM Research Sdn Bhd Technical Consultant for SIP VoIP Telephone
Technical Consultant for WiFi SIP phone
TRACK RECORDS1
12. 12
REGULATORY BODY/ AGENCY/CLIENT PROJECTS
Kementerian Kerja Raya Malaysia Road Traffic Info System
Tenaga Nasional Berhad Utility Survey and Mapping
Konsortium Jaringan Selangor Technical Consultant for Utility Survey and GIS Mapping
Felda Berhad Turnkey Consultant and Solution Provider for Attendance, Security and
Surveillance Group wide
UEM Group Berhad
Technical Consultant for ENRICH Project
Technical Consultant for GISS Project
Technical Consultant for MYREN2 Project
Kementerian Pendidikan Malaysia Technical Consultant for Internet Broadband Quality Of Service
Assessment For 1BESTARINET
Bank Pembangunan Malaysia Berhad
Independent Checking Engineer (ICE) For Asia Broadcasting Network
Sdn. Bhd. (ABN)
TRACK RECORDS1
14. Slide 14
• Organisations can suffer loss due to critical
service delivery disruptions and security
breaches.
• An up-to-date ICT infrastructure, properly
and proactively maintained following
industry best practices, can help to provide
better product and service delivery and
thus better compete.
• By auditing its ICT environment to ensure
that it does and can continue to optimally
support its business goals
THE NEED FOR iNSAF2
19. 19
Sample of Heatmap SignalSample of VisiWave Site Survey
WiFi COVERAGE TEST
Sample of Data Rate MapSample of AP Coverage
3
20. 20
“While current trends suggest that broadband access is progressing rapidly and is likely to
substantially empower the consumer’s Internet-experience, the problems posed by broadband access
for supporting QoS are daunting”
Dr. William Lehr & Dr. Lee McKnight
A Broadband Access Market Framework:
Towards Consumer Service Level Agreements
“Commercial customers, increasingly unhappy with their inability to get predictable QoS for their
Internet applications began to demand SLAs that specified technical performance parameters
analogous to those common for traditional telecom offerings, but more appropriate to packet-based
IP services (e.g., packet delay bounds, jitter, peak and average bandwidth, and committed
information rates).”
In a service level agreement (SLA), a supplier agrees to achieve defined levels of performance and a customer obtains rights and
remedies if the supplier fails to achieve those levels of performance. ……….
The first and most important step in developing an effective SLA is to ask the right questions.
Brad L. Peterson, Partner, Mayer, Brown, Rowe & Maw
Ten Key Questions for Developing Effective Service Level
Agreements
QoS ISSUES: THE EXPERTS VIEW3
21. “According to Malaysian
Communications and
Multimedia Commission
(MCMC), poor service
makes up the bulk or 35%
of the complaints”
The Star (7/5/2011)
QoS ISSUES: THE FACTS3
“Malaysia ranks 102 with an
average download speed of
2.61Mbps”
The Star (7/5/2011)
22. NetTrax 30003
22
WHAT
IS IT?
HOW
IT WORKS?
WHY
IT IS NEEDED?
•An Active Testing Software Tools designed
to measure and perform QoS Audit on
Broadband and Data Network
•Able to perform measurement on any IP
Network
•By measuring Broadband Quality of
Services (QoS) Assessment based on
Industry Best Practices and Subscribed
Service Level Agreement (SLA)
•To perform test and collect data in order to
provide an irrefutable analysis based on
Industry Best Practices and Subscribed
Service Level Agreement (SLA)
23. OBJECTIVES3
23
To establish benchmark data on any IP based network
Accurately measure network Quality of Service metrics such as Network Latency,
Throughput, Packet Loss, Jitter and Traceroute
Provide Irrefutable Results with Accurate Industry Proven Measurements via
Industry Trusted Methodology & Equipment
The Testing Environment shall Emulate actual ‘Real-World’ Deployment
Quickly Isolate, Resolve and Identify Network Connectivity and QoS issues Network
wide
Provide GAP Analysis on results
Verify and Validate End-to-end Network Service and Performance Levels
OBJECTIVES
OF THE TEST
25. 25
NETTRAX 3000 COMPONENTS
CONFIGURATION SETTINGS AND
TEST INITIATOR
IMMEDIATE VIEWING OF RESULTS
DATA EXTRACTION AND VIEWING
DATA MINING
NETTRAX 3000 CLIENT
SUPPORTS UP TO 4 CONCURRENT
TESTS
AUTHORISES, VERIFY AND
VALIDATE TEST
CENTRALISED DATA STORAGE
FUNCTION
DETERMINES STATUS OF TEST AND
NETTRAX CLIENT
NETTRAX 3000 SERVER
ENABLES REMOTE MONITORING
OF CURRENT TESTS
ALLOWS REMOTE EXTRACTION OF
TEST RESULTS
PROVIDES SECURE ACCESS
RUNS ON ANY WEB BROWSER
NETTRAX 3000 WEB DASHBOARD
3
27. Slide 27
DELIVERABLES
WiFi COVERAGE TEST
• IDENTIFICATION REACHABILITY VIA
• ACCESS POINTAND WiFi RF
COVERAGE
• HEATMAP SIGNAL MAPPING
• ACCESS POINT SIGNAL
STRENGTH/CHANNELS
IDENTIFICATION
• THE DATA RATE COVERAGE
INFO STRUCTURE AUDIT
• DETERMINE SCALEABILTY
• ACCESS REDUNDANCY AND REALIBILITY
• IDENTIFY UP-ABILITY
• ANALYSE ARCHITECTURE AND DESIGN
FEASIBILITY
• PROVIDE GAP ANALYSIS AND
BENCHMARKING
4
BROADBAND QoS AUDIT
• TO ESTABLISH BENCHMARK DATA ON ANY
IP BASED NETWORK
• ACCURATELY MEASURE NETWORK QUALITY
OF SERVICES METRICS SUCH AS NETWORK
LATENCY, PACKET LOSS, JITTER AND
TRACEROUTE
• PROVIDE IRREFUTABLE RESULT WITH
ACCURATE INDUSTRY PROVEN
MEASUREMENT VIA INDUSTRY TRUSTED
METHODOLOGY & EQUIPMENT
• THE TEST ENVIRONMENT SHALL EMULATE
ACTUAL ‘REAL-WORLD’ DEPLOYMENT
• QUICKLY ISOLATE, RESOLVE AND IDENTIFY
NETWORK CONNECTIVITY AND QOS ISSUES
NETWORK WIDE
• PROVIDE GAP ANALYSIS ON RESULT
• VERIFY AND VALIDATE END-TO-END
NETWORK SERVICE AND PERFORMANCE
LEVELS AGAINST SLA
29. 29
OUR OFFERINGS
RENTAL
SERVICES
•Rental of iNSAF Tools to perform audit for a
period of time with professional services
•Our consultants will perform testing and
compile the results analysis and reporting
MANAGED
SERVICES
•For a fixed monthly fee over longer period
of time we will perform periodical test and
deliver reports to the customer
•No initial investments from customer
eliminating CAPEX and OPEX
5
32. Q & A
32
For further information:
NFE Consulting Sdn. Bhd.
15C, 15th Floor, Plaza Ampang City
Jalan Ampang
50450 Kuala Lumpur
Tel : (6)03 – 4251 6228
Fax : (6)03 – 4252 6228
URL : www.nfeconsulting.com
E-Mail : nettrax@nfeconsulting.com
6
33. QoS APPLICABLE STANDARDS5
33
ITU-T Rec. E.800/2101
ITU-T Rec. I.140
ITU-T Rec. X.902
ITU-T Rec. H.223
ITU-T Rec. E.600
ITU-T Rec. E.417
Mandatory Standards for Quality of
Service (Broadband Access Service)
Determination No 1 of 2007
ETNO/ETSI Rec. EG.202 057 1,2,3,
European Telecommunications Network Operators’ Association
European Telecommunications Standard Institute
34. 34
NetTrax 3000 FEATURES6
Types of Measurements & Parameters
• Active (Intrusive) Measurements
• Performed on artificially generated traffic – Traffic can be tailored to check network
parameters
• Performed under the same conditions of customer use by generating automatic
connections to a service and by measuring relevant end-to-end parameters
• The Intrusive Tool is implemented in general at the Access Network Interface like
Switch, Router, Gateway, Customer Premise Equipment (CPE) etc.
• Four (4) simultaneous NetTrax Clients can be served by one (1) NetTrax Server at any
one time
• Tests Parameters are configurable – size of packet, subscribed bandwidth, delay
between tests etc.
• Parameters
• Network Latency –Delay in Transmission caused by the Network
• Throughput – Amount of available(actual) bandwidth available to End User
• Packet Loss – Amount of data loss suffered by the End User caused by the network
• Jitter – measure of the variability over time of the packet latency across a network.
A network with constant latency has no jitter.
• Traceroute – to identify the route transverse by packets across an Internet
Protocol (IP) network from source to destination
35. 35
WHERE THE ACTION TAKES PLACE6
TRANSPORT
SESSION
PRESENTATION
APPLICATION
PHYSICAL
DATALINK
NETWORK
1
2
3
4
5
6
7
Layer 4 (Transport)
This layer provides transparent transfer of data between end
systems, or hosts, and is responsible for end-to-end error recovery
and flow control. It ensures complete data transfer.
Layer 3 (Network)
This layer provides switching and routing technologies, creating
logical paths, known as virtual circuits for transmitting data from
node to node. Routing and forwarding are functions of this layer
as well as addressing, internetworking, error handling, congestion
control and packet sequencing.
Layer 2 (Datalink)
At this layer, data packets are encoded and decoded into bits. It
furnishes transmission protocol knowledge and management and
handles errors in the physical layer, flow control and frame
synchronization. The data link layer is divided into two sub layers:
The Media Access Control (MAC) layer and the Logical Link Control
(LLC) layer. The MAC sub layer controls how computer on the
network gains access to the data and permission to transmit it.
The LLC layer controls frame synchronization, flow control and
error checking.
NetTrax 3000 performs tests on OSI Layer 2, 3 and 4
36. 36
ACTIVE VS PASSIVE TOOL6
Full Turn
•Monitor condition
on a full capacity
basis
•Monitor time
taken to fill the
bucket
Result : Size of Bucket
Time taken to fill
ACTIVE TEST
Quarter Turn
•Monitor condition
on as is basis
•Monitor time
taken to fill the
bucket
Result : Size of Bucket
Time taken to fill
PASSIVE TEST
In Active Test, data will be generated artificially to test the capacity
of the bandwidth and other factors that can affect the network
37. 6
37
TESTING REQUIREMENTS
NetTrax 3000 Server NetTrax 3000 Client
Network Connection Valid Network
Connection
Valid Network
Connection
IP Address Static IP Dynamic IP
Able to function behind
Firewall?
Yes, must open ports
5000-5010 (ICMP Ports)
for NetTrax
Yes, must open ports
5000-5010 (ICMP Ports)
for NetTrax
Able to function behind
NAT (Network Address
Translation)?
Yes, need to activate Port
Forwarding
Yes, need to activate Port
Forwarding
Additional Requirements •To provide power
source
• Secure storage area
•To provide access to
test area
39. TESTING PARAMETERS7
39
Measurement of Network Latency
Network latency is simply defined as the time delay observed as data transmits from
one point to another. Usually, to determine network latency, the origin and destination
points are used. In some cases, network latency may be defined by the time it takes
some form of data to make a full circuit back to the originating point. It is also known
as lag or delay.
Speed of sending a packet of data from
one source to destination and returned
back to source. Also call Round Trip
Time (RTT). This will show the network
speed in milliseconds (ms)
What do we get by testing latency?
What is network latency?
40. 40
Measurement of Throughput
TESTING PARAMETERS7
Throughput is the rate at which a computer or network sends or receives data.
It therefore is a good measure of the channel capacity of a communications
link, and connections to the internet are usually rated in terms of how many
bits per second (bit/s).
What is Throughput?
What do we get by testing Throughput?
It will tell how the network capacity.
41. 41
TESTING PARAMETERS7
Measurement of Packet Loss
Packet loss occurs when one or more packets of data travelling across
a computer network fail to reach their destination in time and in the right
sequence.
What is packet loss?
What do we get from packet loss result?
It will tell the network reliability.
42. 42
TESTING PARAMETERS7
Measurement of Jitter
In voice over IP (VoIP) and video over IP, jitter is the variation in the time
between packets arriving, caused by network congestion, timing drift, or route
changes.
What do we get from Jitter result?
It will tell the readiness of the network
for triple play application (Voice, Video
and Data)
What is Jitter?
43. 43
TESTING PARAMETERS7
Traceroute Measurement
Traceroute shows you the route transverse by the packet over the network,
listing all the intermediate network elements a packet must pass through to
get to its destination.
What is Traceroute?
What we get by testing Traceroute?
It can help you determine why your
connections to a given server might be poor,
and can often help you figure out where
exactly the problem is. It also shows you
how systems are connected to each other,
letting you see how your ISP connects to the
Internet as well as how the target system is
connected.
44. 44
TESTING EQUIPMENTS7
NETTRAX 3000
SERVER
- 1U Rack Mounted
- Xeon Quad Core processor
- 4GB RAM
- 320 GB HDD
- Network Card
- MS Windows 7
- NetTrax 3000 Server Software
- MS Excel and MS Access
NETTRAX 3000
CLIENT
- Laptop or Desktop
- Intel i3 processor
- 4GB RAM
- 320 GB HDD
- Network Card
- MS Windows 7
- NetTrax 3000 Client Software
- MS Excel and MS Access
MINIMUM REQUIREMENTS
