1. Shah Ashish Dushyant kumar
109-Dev Kutir-II, Opp. Good Luck Hall
Daxini Society, Maninagar
Ahmedabad-380008
Mobile: +91 92272 09761,
Email: ashish77.shah@gmail.com / ashish.shah2@tatatel.co.in
Date of Birth: 17th May 1977
ACADEMIA
Master in Business Management from Gonverth University, London, U.K.
B.E. in Electronics & communications from Asian Institute of Management & Engineering
2010
Special Diploma in Power Electronics from Gujarat Technical Board 1988
HSC from Gujarat Higher Secondary Board 1994
Professional Qualification:
PRINCE 2 Certified, KPMG UK
CCNA fundamentals Certified
Over view on MPLS technology certified
Programming in Oracle with D2K & SQL from NIIT 2003
Computer Hardware Course from GIIT 2004
Looking for position in Program/ Project management on Data Products /Operations/
Process Management/ Service Operations/ Business Development with a leading
organization
Career Overview
Over 16 years of extensive experience in Project Management ,Business Development ,
Enterprise acquisitions in Data & Voice products, Service Operations, Sales & Marketing
and Process Management across industries viz Telecom ,BPO, Office automation etc.

2. Experience in managing Large Projects of Data products (Carrier & Enterprise), Wire
line solution implementation, operations/ processes ensuring compliance to SLA and laid
down quality guidelines. Proficient in managing, motivating and leading teams for running
successful business process operations with proven ability of achieving Service
Delivery /Process Targets. Possess in-depth knowledge of Telecom Operations for Data,
Voice and Non-voice, Nortel & Avaya systems. Adept at maintaining cordial relationship
with customers, ensuring quality and service norms thereby achieving Revenue,
customer satisfaction and business retention as well relations. An effective
communicator with exceptional relationship management skills with the ability to
relate to people in telecom organization.
Key Functional Skills
Program management
Responsible for managing Data products & Large projects / Wire line voice products.
Ability to have implementation & solution of Wire line products for telecom to help
management & team to strive better service & revenue enhancement. Also carried out six
sigma project to improve process to enhance the revenue for company.
Implemented the Network of RAPDRP , CSITMS , Adani , Dept of Home , Dept of
Education, Uninor / Videocon / Shyam systema / Aircel.
Operations/Process Management
Responsible for managing teams to excel business targets & service delivery, support
metrics.
Providing resolution to internal-external clients for maximum client satisfaction.
Conducting internal process audits & process reviews for ensuring strict adherence to the
process parameters/systems as per defined SLA.
Service Operations
Providing post sales support to clients and providing technical support for problem
resolution.
Handling warranty/ guarantee issues and replacing parts wherever necessary.
Ensuring maximum client satisfaction for repeat and referral business.
Handling Voice & Non voice both the process simultaneously for Technical complaints.
Marketing / Business Development
Identifying key/institutional accounts and strategically secures profitable business by
giving product presentations to prospective clients and generating enquiries.
Reviewing and interpreting competition after in-depth analysis of market information for
providing inputs to modify/ restructure sales strategies.
Devising & directing implementation of strategies for product positioning, pricing and
product life cycle management as against the competition.

3. Team Management
Responsible for mentoring, coaching and appraising team members with active
involvement in the recruitment process.
Identifying need based training & developing plans to strategically run processes with
minimum cost & maximum efficiency.
Professional Experience
Since Oct 2007 with Tata Teleservices Ltd as Program manager
Role: Working as Wire line ( Voice + Data ) program manager for Gujarat effectively to
provide solution to the enterprise customers.
Accomplishments
Outstanding performance to set up process at right time for Data products such as
MEIS(ILL),MPLS,NPLC,DLC.
Major accounts such as RAPDRP , Adani , Dept of Police , Dept of Education, Uninor /
Videocon / SSTL / Aircel / Chadnranet / Tikona implemented successfully during last 6
years.
Effectively managing the PO to CASH cycle for Enterprise customers for large Data
products
Having in depth knowledge of Data products implementation such as MPLS / NPLC / ILL
As well lucent switch for Wire line l voice products such as PRIs, BRIs, Centrex, Widex,
Broad band in terms of delivering the product to the customer & maintaining it end to end.
In additional responsibility management has chosen as internal auditor for TL 9000 /ISO
27001 certification.
Revenue enhancement to the company by Rs.4Crore additional every month by
implementing carrier projects & enterprise solutions.
Overall responsibility to carry out project as desire level from initial stage to desire level at
customer end by following up with various vertical teams (Network / SCM / IT / Corp
team).
Also having monthly review with top management about the performance to inline with
management expectations.
Having good knowledge on the telecom soft wares as CRM, Epos, Metsolve , Lucent
switch, Crystal Ball
Undergone professional training such as Effective problem solving , TL 9000 internal
auditor , MPLS solutions , Network topology basics , Time management.
Achievements :
TL 9000 Internal auditor, Several significant achievement towards company’s goal on
faster revenue encashment.

4. Mar’ 2007 – Oct 2007 with Tech Mahindra Ltd as Team Leader (BG2)
Role: Leading a team of 28 members for EBS, HNI & ABU processes regarding Tech
complaints; working on CRM & Metasolv systems.
Accomplishments
Significant contribution in the set up of processes.
Effectively liaised with the client and achieved targets in terms of KRA and SLA.
Coordinated quality team & senior management for process improvement initiatives.
Gained command on Nortel & Avaya systems for voice process in terms of AHT, SL & AL.
Undertook Six sigma project for reduction of CPS.
Streamlined & ABU Tech process for TTSL.
Recognized as No.1 circle to meet Answer Level & Service Level beyond customer’s
requirement.
Feb' 2004- Feb' 2007 with Tata Teleservices Ltd as Executive
Role: Managing the operations of the Technical team for Post & Pre paid business with
Troubleshooting, Complaint Analysis & Reduction, MTTR & SLA monitoring.
Accomplishments
Merit of being the part of the following activities;
5 lnd 6 level migration
121 call center shifting
Wireless switch migration
Walky restriction
Migration to Centralized Backend
Co ordination with diff. Dept. across India with regards to nature of complaints
Successfully managed a gamut of asks viz;
Troubleshooting for CDMA FWTs & Mobiles thru wireless Ericsson & Lucent switch, Data
product, Enterprise products & Network Related issues
Prepaid Technical complaints
Resolving issues in Leased Lines, PRI/ BRI Lines, Wire lines (Lucent Switch Related),
WAP Services (Tata Zone), Java Applications (Brew Application), Ramomail, Internet on
Mobile, FWT & wireline
Like coverage shrinkage, low coverage, BTS related issues
Received Employee of the month & Best HNI CCA award
Mar’ 2003- Feb’ 2004 with Power Pack Systems as In charge Sales & Services
Role: Accountable for the sale and service operations of UPS, Microtech Invertors & SMF
Batteries in the Gujarat region.
Accomplishments
Achieved a sales/ business growth of 20 %

5. Sep’ 2000- Feb’ 2003 with Power-Tek as In charge Sales & Services
Role: Handling he sale and service operations of APC UPS, SMF Batteries & Computer
Peripherals in the Gujarat region.
Accomplishments
Merit of being the only Engineer in Gujarat to repair the Number one Multinational Brand.
Accomplished a sales/ business growth of 25%
Developed DGP & NDDB as well dealer channel network
Commenced career with Accel Ltd as Service Engineer as Jun’ 1998- Aug’ 2000
Ashish shah
9227209761

6. Sep’ 2000- Feb’ 2003 with Power-Tek as In charge Sales & Services
Role: Handling he sale and service operations of APC UPS, SMF Batteries & Computer
Peripherals in the Gujarat region.
Accomplishments
Merit of being the only Engineer in Gujarat to repair the Number one Multinational Brand.
Accomplished a sales/ business growth of 25%
Developed DGP & NDDB as well dealer channel network
Commenced career with Accel Ltd as Service Engineer as Jun’ 1998- Aug’ 2000
Ashish shah
9227209761