Why soft skills are important for your business

1. COVID-19
Why is soft skills and emotional intelligence
important for your business
Presented by:
Al-Tijaarat al-Raabehah

2. An award winning coach
Rabab J Ghadiali
I help you align your emotions
and business

3. Let’s understand
the context

5. Take responsibility for your life.
If you can’t control what
happens, you can least control
how you respond
(Sanborn)

6. Is Soft skills for
your business?

7. Why type of business are you?
• Tier 0 - Home based, Bakhra
• Tier 1 – Shutter shops
• Tier 2 – Traders / Suppliers
• Tier 3 – Stockist / Distributors / Agencies
• Tier 4 – Mid Size Manufacturing / Processing
• Tier 5 – Industries

8. Why are we here
today?

9. Learn to conduct
yourself professionally


10. What and Why soft skills?
Soft skills refer to a cluster
of personal qualities,
habits, attitudes and social
graces that make someone
a good employee and
compatible to work with.
Soft skills influence how
we interact with others.
Soft skills are required by an
individual not only to enter into
workplace, but also to sustain
oneself in the workplace as they
helps in:
• Taking proper decision
• Handling interpersonal
relationships
• Communicating with others
properly and effectively
• Gaining Professional development
• Having good impact or impression
on others

11. Important set of soft skills
Communication
Skills
Leadership
Interpersonal Skills
Creativity
Professional Skills

12. The ability to speak
fluently using the right
word in the right order is
a good communication
skill

13. 7 c’s of communication
• Courtesy
• Completeness. The message must be complete
• Concreteness. Concrete business communication is also about a
clear message
• Correctness - A correct use of language has the preference
• Clarity - Clear or plain language. Fuzzy language is absolutely
forbidden.
• Consideration - Communicating with the target group
(Consideration). In order to communicate well, it is important to
relate to the target group and be involve
• Conciseness : A message is clear when the storyline is consistent
and when this does not contain any inconsistencies

14. Body Language
Face is the index of the mind and it
clearly displays the persons interest

15. Body Language

16. Body Language
• Body language (e.g.
arms crossed,
standing, sitting,
relaxed)
• Emotion of the sender
& receiver (e.g.
speaking clearly,
enthusiastic)

17. Interpersonal Skills

18. Teamwork
People of either gender, different age groups, qualification, status & skills
work as a team with a common objective of accomplishing the task
The success of any organization largely depends on in the
coordinated efforts of its employees
It mainly refers to the agreeableness & co- operation among
the team members

19. Teamwork
Man is a social animal & his success in life largely depends on his
relationship & interaction with others
We must respect the views & sentiments of others.
When we want to differ their views, we must very politely give
hints to them without wondering their feelings

20. Leadership Skills
• Leaders, executives & managers need to be very
clear about what they expect from others
• Trust yourself
• Keep smiling
• Share & stay together

21. Professional Skills
• Professional ethics is the need of the hour
• When a person is at the work spot, he must think
of his work only
• He must put his heart & soul into the work
• Each employee is a organic part of the
organization & must strive to contribute his mite to
the successful functioning of the organization

22. Emotional
Intelligence

23. 5 EI core competencies
• Self Awareness : Understand yourself / emotions
• Self Management : Ability to manage yourself /
emotions
• Social Awareness : Understanding others
emotions/ empathy
• Social Skills : Ability to manage other’s emotions
• Self Motivation : Confidence / resilience to bounce
back

25. Conclusion
• One of the most difficult things to teach And…the
most common reason for not hiring, not
promoting, & poor performance evaluation of any
• It is said that “Soft skills either makes your
career or breaks your career
• Pick one skill, work on it and PRACTISE

26. Activity time

27. #LearnFromHome

28. I am available at:
https://www.instagram.com/rabab.lifecoach/
https://twitter.com/rabab_ghadiali
https://www.facebook.com/RababJGhadiali
https://www.linkedin.com/in/rababjghadiali/

29. Questions ?