1. ANTONIO MORALES SALES & OPERATIONS MANAGER
773-459-2953  tmorales3435@gmail.com 4217 Narragansett Ave.  Chicago, IL  60634
Results-driven manager with more than 15 years of experience advancing organizational objectives through
strategic planning, innovation, and efficient management of resources and teams. Demonstrated ability to
analyze data in order, make appropriate business decisions to promote growth and improvement. Areas of
Expertise include:
 StrategicPlanning& Forecasting  Market Analysis  Revenue & Profit Growth
 Business Development  Relationship Building  Project Management
 Sales Planning & Marketing  Staff Training & Leadership  Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
TAXI MEDALLION MANAGEMENT  Chicago, IL  2011-2015
OPERATIONS MANAGER
Provided operational leadership for teams, drove the business forward and offered full operational support in
all areas of the business. Translated strategic vision and entrepreneurial energy into operational reality by
overseeing cab-leasingdepartment, gas station facilities and over 800 city leased taxicabs/ medallions. Trained
staff on appropriate resource utilization and oversaw compliance with certification requirements for
independent contract drivers.
KEY ACCOMPLISHMENTS:
 Contributed to business growth by supporting the development of customer and employee incentive
program and new customer marketing strategies.
 Devised innovative driver leasing program that increase revenue targets by 30% to 40%.
TRANSIT FUEL HOLDINGS  Chicago, IL  2009-2011
STORE MANAGER
Advanced efficiency and boosted profitability by motivating store teams to achieve the highest standards of
customer service, product availability, and outstanding working principles. Ensured adequate staffing by
participatingin recruitment, selection, and trainingprocesses. Coordinated with top-level management to set up
short and long term goals. Steered vendor negotiations to optimize stock and budget management and
collaborated with store layout planning. Managed all aspects of budgeting, cost control, payroll, general
accounting, and full cycle of profit & loss.
KEY ACCOMPLISHMENTS:
 Drove sales and revenue increase through market demographics analysis, target market definition, and
strategic advertisement placement.
 Spearheaded the installation of alternative fuelling islands, turning station as first general public station
in the city to offer alternative, compressed natural gas.
GENERAL CAB CO.  Chicago, IL  2004-2009
ASSISTANT GENERAL MANAGER
Played a pivotal role in operatingand maintaining business operations to maximize profitability while ensuring
company standards, policies, and procedures were implemented and followed. Resolved general public
complaints and customer service issues.
KEY ACCOMPLISHMENTS:
 Minimized costs though ongoing monitoring of fuel sales to order fuel based on current market prices.
 Significantly improved performance by creating Excel ledgers to track driver lease history, lease income
and revenue, and accidents / claims.

2. ANTONIO MORALES Resume, P. 2
MIDAMERICA BANK.  Chicago, IL  2000-2004
COMMERCIAL BANK TELLER
Delivered first class customer service while processing wire transfers, credit card advances, deposits,
withdrawals and small change orders. Ensured forms were processed accurately and on time and trained new
employees.
KEY ACCOMPLISHMENTS:
 Consistently exceeded new customer branch objectives.
 Received numerous awards for excellent customer service and cross-selling investment services.
EDUCATION & TRAINING
Bachelor of Business Administration, General Management
DeVry University – Chicago, IL – expected completion 2017
Currently Pursuing the Following Certifications:
Lean Green Belt
CompTIA A+ (cloud, security & network)
Honor Society Certification