Dalmon Gonsalvez is a professional with over 25 years of experience in service, logistics, and parts management for consumer electronics companies. He currently works as Assistant Manager of Parts Planning & Control for Jumbo Qatar, which distributes LG and other brand products. Previously he held managerial roles overseeing parts operations and service logistics in Nigeria and India. Gonsalvez has expertise in service center operations, inventory management, training technicians, and ensuring high customer satisfaction. He aims to improve organizational efficiency and goals through effective leadership, resource planning, and relationship building.

1. DALMONA GONSALVEZ.
{A J DALMON} . RESUME
ADDRESS FOR COMMUNICATION:
NAZARATH HOUSE ,
AMRA-68 , AMBADIMOOLA ,
KAKKANAD , ERNANKULAM.
KERALA – 682030 ,
Mobile no: +91 9446829530 .
Land phone +91 484 2429050 .
email id: dalmongonsalvez@gmail.com
Background
Summary
Have been working with MNC's ( LG Electronics), BPL Sanyo for last 25+ years
in service and logistics of consumer durable and home appliances , Result
Oriented Professional with experience across Service Centre Operations , Logistic and Stores Management
development & Expansion , Product Training Management , Liaison and coordination : Spear heading as Parts
Manager at Video Home Qatar (Jumbo Qatar). Expert in formulating and implementing strategic logistic and
service plans and tactical parts business plans resulting in profitability for the Organization . Resourceful person
with hands on experience in devising measures for Enhancing Operational Efficiency through effective Service and
Logistic Administration , Resource planning and Man Management . Capable of strategizing countercompetition &
improvements in all operational Parameters.
Specialties: Specialized in organizing service strategy management skills and logistic planning in achieving
organizational goals.
Customer Satisfaction :
Ensure internal & External customer satisfaction in service , negotiations,complaint Handling , and supply chain
management , ware House , service departments,, credit control .
Professionalism:
Set, agree and monitor performance and meet high standards ofExcellence, Keep open approach for proactive
action, Constantly analyze and improve performance of team members and achieve Organizational Goals, Resolve
work related issues with transparency,tact and as per company Policy, Introduce changes in Policy or procedures for
better performance, Identify and provide professional training for team members.
Leadership:
Planning, execution and evaluation of strategy for better working style including involving entire team members.
Motivate, guide, training, and empower team members to perform effectively as a team, Strive for constant
improvement of self and team members, Responsible for Overall Team Performance

2. Experience
 Presently employed with Jumbo Qatar Asst . Manager Parts planning & Control.
(Procurement & Control. (Sole distributor of all LG products in Qatar and also 40 plus
other brand products distribution)).
 Served with M/s Fouani Nigeria Ltd , Lagos , Nigeria .{Sole Distributor for M/s LG
Electronics product in Nigeria} Heading Parts planning for all Fouani branches as
Manager parts planning , control and SVC Logistics . Since Jul 2012 till Dec 2014 .
 Served M/s LG Electronics India Ltd as Sr. Executive SVC for 14 Years both as ASM
& Parts control and svc logistic . { Period – 1997 – 2011}.
 Served in M/s BPL Service as senior service Technician for 8 years . { 1989 – 1997 }
Quality Management .
 Expertise in Service operation based on SLA & Call management.
 Expertise in parts operations and parts planning by managing forecasting , Initial ,
Daily orders .
 Fleet management .
Carrier Job Profile .
Management roles
 Managing operation team & team building .
 Managing of Service Franchisee under head quarter .
 Monitoring of service durables like FTF { first Time Fix } , RTAT { Repair
turnaround Time } and concept like 211etc .
 Maintaining service standards at authorized service providers .
 Auditing Authorized service center of infrastructure like Stores standardization ,
Inventory , Minimum stock level { MSL } , Systematic operation , Cash receipts etc .
 Revenue generation through Annual Maintenance Contract { AMC } .
 Profit by Spare parts sale through dealer net work .
 Providing technical assistance and training to ASC engineers on new products .
 ASC authenticity with respect to warranty claim & gas charging claims .

3. Managing of all stores related activities viz .
 Planning of minimum stock level .
 Planning through forecasting , Initial order , Daily order , Normal order etc .
 Maintaining of month stock .
 Reconciliation with all service franchisee , Service providers and all distributor
vendors .
 Budget optimization { Expense vs target }.
 Providing training on systemorientation and safety handling measures to ASC/ASP
and stores personals .
 Maintaining of infrastructure.
 Coordinating with parent companies.
 Audit & improvement .
 Fleet operation and control .
Technical:
 Servicing of Color Television , LCD`s , LED`s , Washing Machines , Micro Wave
Ovens , Electrical Problems of Refrigerators and Air conditioners etc .
Job profile periods and Designation:
1989 – 1997 at BPL Eng Ltd as service personal { Sr Service Technician } .
1997 – 2001 at LG Electronics as officer customer care { Sr. Officer }
2002 – 2011 at LG Electronics as Sr . Executive operation and parts planning (Cochin
and Kozhikode branches ).
2012 Jul to Dec 2014 at M/s Fouani Nigeria Ltd as Manager planning and operation ,
Logistics and parts control .
Important achievement in Fouani Nigeria Systemization of service and parts operation
by introducing CSS system for operation and control .

4. QUALIFICATION
COURSE : eMBA ( Specialization in Inventory and Logistic Management ).
COURSE : GDEE (Graduate Diploma in Electronics Engineering).
COURSE : ITI - Mechanic Radio & TV Electronics
OTHER QUALIFICATIONS-
KNOWLEDGE IN iERP & GERP ORACALE BASED OPERATION SYSTEM .
MS OFFICE - ( APTECH - EKM )
MAINTAINACE IN REFRIGERATION & AIRCONDITIONERS.
SPECIAL TRAINING IN CTV , AUDIO SYSTEMS & HOME APPLINACE FROM BPL ENGINEERING LTD
– TIFIT , BANGALORE .
SPECILISED IN METERIAL MNGT , LOGESTICS & PLANNING FOR PRODUCTS LIKE : REF , CTV ,
LCD TV, PDP PANEL , DVD SYSTEM, FRONT & TOP LOADING WASHING MECHINES, MICROWAVE
OWEN, AIRCONDITIONERS(WINDOW/SPLIT/MULTI V/ CEILING ) . CUSTOMER SERVICE RELATION.
PERSONAL INFORMATIONS
FATHERS NAME : ANSELM GONSALVEZ
DATE OF BIRTH : 30-Apr-1967
MARITAL STATUS : MARRIED
PERMANENT ADDRESS : NAZARATH HOUSE
AMRA-68 , AMBADIMOOLA ,
KAKKANAD ,
ERNAKULAM ,
KERALA-682030
Ph-09446829530
1. LANGUAGES KNOWN : English,
Professional working proficiency
Malayalam
Native or bilingual proficiency
Tamil
Professional working proficiency
Hindi
Elementary proficiency

5. HOBBIES : TRAVELLING & LISTENING TO MUSIC
Strength’s : Confident , True to selfand others , Cool & tolerant .
References : Mr . Suresh Pykkat , LG , Noida . Mob: +91 9953554713.
: Mr. Rajiv Sharma , LG West Africa .
Mob : +234 8058899912.
: Mr. Roy Yeo , Sr. Manager , Fouani Nigeria Ltd .
Mob:+23408107594040
: Mr. Rajesh Narayanan . AGM SVC Operation & MEP,
Jumbo Qatar
Mob:+97455851334
I hereby declare that the information given above are true to the best of my knowledge
Dalmon Gonsalvez Date:05-08- 2015.