1. Melissa S. Matthews
229 Bacon Pond Road, Unit 323, Woodbury, CT 06798
M: 203-241-0726
mmatthews71@charter.net
Objectives
To obtaina managementpositionwithinamedical organizationwhere Icanutilize myexperience and
knowledge tobenefitbothpatientcare andcompanyprofit.
Experience
Northeast Medical Group, Stratford, CT
2013-present
Practice OperationsManager
As practice operationsmanagerof nine communitybasedphysician practices,which includetwoprimarycare
and sevenspecialtyoffices. My dutiesincludebutare notlimitedtothe following:
- Directphysicianliaisonwithadministration
- Budgetplanning
- Office relocationswhennecessary
- Equipmentorderingforall officesthatare undermysupervision
- Onboardingof newphysicians
- Interviewingandhiringof all newemployees
- Trainingof all employees
- Payroll (Kronos)
- Employee reviewsanddisciplinaryactions
- Responsible forreviewingsix charge entryworkquesinEpic(fourspecialty- critical care,pulmonary,
painmanagement,oncology,aswell asGreenwichHospitalistsandone primarycare) droppingclean
claimsto insurance companiesforreimbursement
- Committee memberforpatientexperience,communityoutreachprograms,anduniforminitiative.
- OrganizedNEMG participationinGreenwichCTBreastCancer Alliance “WalkforHope” from2013-
2016.
Danbury Office of Physician Services, Danbury, CT (Western Connecticut Health Network)
Medical CollectionsSpecialist,AccountsReceivable Representative,TeamLeader,&Office Supervisor
1995-2013
CollectionsSpecialist(1995):
- Handledall patientaccountinquires
- Handledaccountresolutions
- Postedpatientpaymentstoaccounts(pre andpostcollectionagency)
- Accompaniedcollectionagencyrepresentative tosmall claimscourtasperpractice collection
guidelines.
AccountsReceivable Representative(1998):

2. Melissa S. Matthew
229 Bacon Pond Road, Unit 323, Woodbury, CT 06798
M: 203-241-0726
mmatthews71@charter.net
2
- SpecializedinMedicare reimbursement
- Postedpayments
- Filedappeals
- DecreasedA/Rreportbycollectingpaymentsfrominsurancecompaniesandpatients
- Charge entryfor Pulmonary,Vascular,Anesthesia,PathologyandOncologyDepartment
Medical Biller(2001):
- Chargedand billedoffice visitsforbronchoscopies,pulmonaryfunctiontestinterpretation, sleepstudy
interpretation, inpatientandICUchargesfor three APRN’s, sevenfull timephysicians,andone PhD.
- Ensuredchargeswere entereddaily
- Oversee agedtrial balance reporting toensure the departmentreceivesmaximumandtimely
reimbursements
- Evaluated andanalyzedreportstoidentifyproblems ortrends
- Reviewedcharge patternsbyprocedure,diagnosis,denial,insurance type,andotherinsurance carriers
- Responsible formaintainingA/Rreports
- Resolveddenialsforall payers
- Communicatedcodingandpayersdenial trendstophysicianstooptimizereimbursementutilizing
payerpolicies,CMSLCD’s (local coverage determinations)
- Contactedpayersonall outstandingA/R
Team Leader(2003):
- Responsible forfrontdeskstaff,intake andouttake procedures,assignmentof six medical assistantsto
sevenphysicians, dailyfinancial deposits,on-call scheduling,andhandledanyphone calls thatrequired
a supervisor’sattention.
Office Supervisor(2006-2013):
- Payroll (Kronos)
- Responsible forentire office operationsonadailybasis
- Createdandimplementedall office changesandpolicies
- Responsible forfrontdeskstaff,intake andouttake procedures,assignmentof six medical assistants
for sevenphysicians,performedstaff reviews,carriedoutall disciplinaryaction,dailyfinancial
deposits, andon-call scheduling.
- Became interimoffice administratorforeightmonthsuntil areplacement wasfound
Handledall budgetingandallocationof fundsthatwasdelegatedundermyposition
Education
Bethel HighSchool,1989
HighSchool DiplomaReceived
AmericoAcademyof Cosmetology,1991
CPC certification2010

3. Melissa S. Matthew
229 Bacon Pond Road, Unit 323, Woodbury, CT 06798
M: 203-241-0726
mmatthews71@charter.net
3
System Knowledge
I am extremelywellversedinall Microsoftapplications,IDX,Athena(forEMR) and EPIC
References
Furnished upon request