1. Phyllis Kay C. Stephenson
1235 Bird Road
Gibsonville, N.C. 27249
(336) 263 -7491
pstephenson@stephensonconsultation.com
EDUCATION: University of North Carolina at Greensboro
Bachelor of Science- Social Work
Master of Public Affairs
Nonprofit Management Certification
EMPLOYMENT EXPERIENCES:
July 2015 - Stephenson Consultation
• Systemic Analysis, Improvement Plans Incorporating Connectivity of
Resources and Evaluation Processes: Service provided and designed
based on request of contractor, integration of mission and vision and
adaptations for agency, teams or individuals. Systemic analysis will
address strengths, opportunities and challenges. Innovative options and
projections inclusive of projected evolutions and trends.
• Educational and Training Resource Development: Options include
presentation of the Stephenson Consultation Curricula and development of
training and educational resources.
• Fidelity Implementation and Outcome Measurement: Design and
implement fidelity implementation and outcome measurement tools to
document and validate agency performance and best practice.
• Presentations and Speaker Engagements: Legacy of Leadership, Ethics
in Practice and additional topics available and special topics developed
upon request.
February 2012 – July 2015 - RRFF
Chief Executive Officer
• Innovation in Practice: Provided direction and oversight in developing a
new service to be provided across North Carolina with the Division of
Medical Assistance. Integrated analysis of trends in treatment and best
practice to create an informed process. Developed new processes and
tools to improve service delivery through expanded collaboration with
both internal and external stakeholders. Created new partnerships.
• Collaborative Engagement: Partnerships and connections with
researcher, database designer, network providers, state divisions, managed
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2. care organizations and other stakeholders for successful development and
implementation of the service. Developed communication, reporting and
project development processes with expanded community of stakeholders
and advisors.
• Operational Management: Oversight of agency operations, staff
members, reporting, budget, grant implementation, strategic growth, and
successful financial transition from grant funding to managed care pay for
services revenue.
• Leadership by Example: Engaged at the local, state and national level to
provide trainings, speeches, presentations and resources to continually
create excellence and evolution in service delivery. Engaged with the
political system to increase awareness and support bill development.
• Excellence in Service Delivery: Created tools and resources to measure
outcomes and fidelity to models in service delivery. Incorporated database
resources and progressive research tools to measure outcomes. Analyzed
outcome information for continual improvement. Provided report formats
for member agencies and managed care organizations for transparency in
delivery of service and level of quality through measured outcomes during
and post treatment. Analysis of trends in delivery of service and outcomes
at designated intervals to inform innovative solutions.
• Educational Resource and Training Development: Developed training
manual, series of training classes, continual educational engagements
through a variety of venues. Created recruitment and retention resources
inclusive of collaborative geographic strategies. Developed and provided
training resources for delivery across managed care integrated training
resources inclusive of managed care organizations and community
partners.
September 2003 – February 2012 - Easter Seals UCP North Carolina
State Service Line Director
North Carolina Respite Care Director
• Leadership and Diversity: Combination position required diverse
demonstration of leadership ranging from individuals, teams, stakeholders
to national relationships and legislative engagement. Oversight of service
delivery. Politically engaged at state and federal levels to pass respite
legislation and support funding for North Carolina Services. Provided
leadership of the respite coalition at local, state, national and international
communities. Served on the North Carolina State Respite Committee to
guide implementation of funding.
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3. • Compliance and Regulatory Assurance: Demonstrated knowledge of
regulations and ability for successful implementation of services.
Evaluated progress and performance in service delivery in compliance
with child placing license and adherence to agency, state, and national
regulations. Integrated innovative solutions to improve the delivery of
services to children. Created an educational process for team members
across the state to meet mission and vision with excellence in service
delivery. Collaborated on state leadership team to provide oversight of
services in adherence with agency policies.
• Analysis and Implementation: Developed an analysis of successful
implementation of models with fidelity measures to drive training and
certification process. Provided program development and guidance for
teams statewide integrating face to face and web based learning
engagements. Collaborated with local teams and leadership in the local,
state and national levels. Reviewed and evaluated emerging best practices
for greatest potential for agency improvement. Provided defined
implementation process for new models with fidelity measures.
July 1997 – September 2003: Volunteer Families for Children
Deputy Director
Program Manager
• Leadership and Program Development: Provided oversight for staff
and program direction in 12 counties. Supervised and trained social work
staff members in innovated approaches to program development.
Collaborated to establish VFC “Best Practices and Procedures”.
Demonstrated successful grant writing and oversight of funding for
designated services. Assured compliance with procedures that comply
with funding and licensure standards. Developed and implemented team
and individual work-plans reflective of annual agency goals. Created a
cohesive team in the delivery of an exceptional volunteer service.
Budgetary development and oversight.
• Collaboration and Innovation: Connected local leaders and stakeholders
to actively serve and lead on a local advisory councils to create
community connections and engagements to support the volunteer model
of service delivery. Provided leadership at the community, local and state
levels that were vital to stability of the program. Created collaborative
linkage of services to consumers through local provider networks such as
Department of Social Services, Juvenile Justice, United Way, Mental
Health, Health Care and local service providers. Provided public
awareness events and speaking engagements on a local, state and national
level to support the continual expansion of the program. Created a donor
community to support needs of the children and families served by VFC.
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4. • Recruitment and Retention Strategic Solutions: Created a strategic plan
to recruit, train, and retain volunteer families through innovative
approaches. Developed outcome measures to evaluate program success.
Utilized collaborative community engagements to expand the program.
1984 - 1989 Twin Lakes Center
Independent Living Director
• Overview: Planned and assisted clients with completing and participating
in activities at their maximum functioning level (ranging from skilled
nursing to independent levels of functioning.) Provided counseling and
individual interaction with clients, family members, and staff. Established
and supervised an extensive volunteer program linking clients, family,
facility, and other applicable support services. Supervision of staff and
volunteers. Involved in interdepartmental and community presentations
and meetings. Budget oversight. Supervised college intern students.
1982 – 1984 Guilford Technical Community College
Adult Basic Education Instructor
• Overview: Implemented Curriculum to provide maximum learning
engagement with learners. Provided learning opportunities to a diverse
population. Collaboration with teachers to expand instructional resources.
Incorporated individual teaching techniques to resonate with learners for
most successful outcome. Provided structure for a safe and comfortable
learning environment. Engagement with administrators and leadership for
continual skill development.
1977 – 1981 Countryside Manor
Social Worker / Activities Director
• Overview: Provided leadership in a variety of duties from initial work in
the dietary department to promotions to Activities Director and Social
Worker. Demonstrated working with teams. Integrated diverse solutions
for individuals within the boundaries of service delivery. Demonstrated
leadership skills, reliability, integrity and dependability. .
PRESENTATIONS:
August 2015 Foster Family Based Treatment Association, Denver, Colorado
Session Presented: Legacy of Leadership
July 2015 Foster Family Based Treatment Association Membership
Development for the Pacific Northwest – Growing National
Membership during Systemic Change
Portland, Oregon and Seattle, Washington
March 2015 Child Adolescent and Young Adult Behavioral Health Conference,
Miami, Florida
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5. Session Presented: Intensive Alternative Family Treatment (Co-
presenters, Suzanne Boyd, Ph.D. and Linda McWhorter, M.S.)
February 2015 Congressional Hearing – Testimony for Best Practices Treatment
Foster Care, Washington, D.C.
Panel Member Testimony – Best Practices for Treatment Foster
Care – A Time for Systemic Change
January 2015 Kinship Summit, Raleigh North Carolina
Engaging Kinship Members in Treatment Models
2015 Managed Care Organization and Network Provider Recruitment
Events, Greenville, New Bern, Raleigh, Winston Salem, Asheville
and Sylva North Carolina – Service Collaborative Recruiting
July 2014 Foster Family Based Treatment Association, Orlando, Florida
Session Presented: Ethics in Practice
December 2013 North Carolina Council of Community Programs, Pinehurst, N.C.
Systemic Change and Outcomes (Co-Presenter, Connie Cochran)
July 2013 Foster Family Based Treatment Association, Nashville, Tennessee
Session Presented: Legacy of Leadership
May 2013 Foster Family Based Treatment Association Public Policy,
Washington, D.C. White House Presentation; Outcomes–
Measuring What Matters in Treatment Foster Care
(Additional Presentation History will be provided upon request)
PUBLICATIONS:
Phyllis Stephenson, MPA and Suzanne Boyd, Ph.D., Educational Resources for
Foster Care and Adopted Youth
Fostering Families Today, Volume 14 Issue 3
July August 2014
Phyllis Stephenson, MPA and Suzanne Boyd, Ph.D., Rapid Resources for
Children
Fostering Families Today, Volume 14 Issue 4
September October 2014
Phyllis Stephenson, MPA and Suzanne Boyd Ph.D., Rapid Resource for Families
Training Manual, 2012
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6. COMMUNITY COLLABORATION AND VOLUNTEER ENGAGEMENT:
Foster Family Based Treatment Association - National Board Member –
2010- current: Service includes Executive Committee, National Leadership of
Membership Development and additional subcommittees
Foster Family Based Treatment Association – National Membership
Committee Chair person 2009 - current
Foster Family Based Treatment Association – North Carolina Chapter
Chairperson 2009 – current
Foster Family Based Treatment Standards Committee and Board
Nomination Committee – 2011 – 2014
Congressional Testimony: Best Practices for Children and Youth in
Treatment Foster Care, February 2015
Community Outreach Volunteer Trinity Worship Center – 2013 – current.
Community engagement, School Stock, small group activity.
North Carolina Foster Parent Association Conference Presenter 2011 / 2012
Benchmarks – Foster and Adoption Subcommittee Co – Chair 2010 – 2014
National Respite Network Advisory Team 2006- 2012
National Respite Conference Planning Committee 2009, 2010, and 2011
North Carolina Respite Coalition: 2003 – 2012 Chairperson – promoted
statewide respite care. N.C. received first national respite grant.
NCRCC Board Member: Prior Chair 1999 – 2002, 2009 -2012
North Carolina State Respite Advisory Board Member 2010 - 2013
Prior Volunteer Engagements: Alamance Burlington School System,
United Way of Alamance County: Community Council Member / Health
Committee Member, Alamance Juvenile Crime Prevention Committee,
Gibsonville United Methodist Church and Piedmont Triad Council of
Governments.
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