1. AMY ABERNETHY
Professional Summary
Leadership | Project Management | Organization | Operational Excellence | Health & Wellness | Training & Development
Passionate, high performing leader with 20 years of Management experience. Extensive successful background in all
aspects of business operations and development with an emphasis on customer/client experience and loyalty. Proven
proficiency in sales, retention, recruiting, staffing, training & development, budgeting, expense management, program
management, program development, staff management, and staff motivation.
 Revenue Generation
 Customer Service
 Financial Acumen
 Strategic Planning
 Business Development
 Fitness Programming
 Marketing Strategy
 Team Building
 Expense Management
 Public Speaking/Training
 Sales & Retention
 Team Motivation
Achievements
 Profitable oversight of $30 million in combined revenue in multiple markets with growth in new accounts
 Led 350 employees throughout the US to high standards of service, partner satisfaction and fiscal responsibility
 Successfully launched a medical fitness center partnership, hiring and onboarding 54 people simultaneously
 Exceeded net income at an East Coast site, earning $1.3M in net profit, up $171,000 from the previous year.
 Improved ancillary revenue by 14% vs. year prior and surpassed budget by $159K in dues revenue
 Successfully managed P&L responsibility, budget development, forecasting, financial management for 12 years
 Developed Customer Service and Performance Evaluation training program for over 2,000 employees
 Jewish Community Centers Association (JCCA)Professional Conference presenter – Orlando, 2013
 Proficient in evaluating and adjusting strategy to meet changing demands of business and competitive conditions
 Developed company QPR (quarterly performance report) to capture performance to deliverables across
organization with emphasis on cost control and production efficiencies
Work History
Director of Site Operations – Community & Medical Fitness 03/2014 to 12/2015
Director of Training & Development
Active Sports Clubs (formerly Club One, Inc.)
 Oversight and support 6 large Fitness Centers nationwide
 Owned liaison partner management, marketing plans, guest services, and equipment procurement
 Exceeded goals for membership sales, fitness, aquatics, and spa revenue on a regular basis (see above)
 Created and presented annual and/or bi-annual operations reports for clients at board meetings
 Developed company training & development curriculum including delivering effective performance reviews, member
experience, and customer service trainings
 Contributed to RFP response and presentation for new business development accounts
Regional Manager - Community & Medical Fitness Centers 05/2012 to 03/2014
Club One, Inc. – Chandler, AZ
 Oversight and support for 10 Jewish Community Center (JCC) operations nationwide
 Led net revenue growth from $1.5M – $2.0M in 2 years
 Optimized Operations through team training, manager reporting tools, timely budget analysis, employee
development, feedback and evaluation
https://www.linkedin.com/in/amy-abernethy-ms-37a4a45b | (C) 480.459.6334 | amykabernethy@gmail.com

2.  Consulted with JCC Executive Directors to foster relationships that personify true partnership to maximize results
 Implemented companywide retention plans to ensure engagement while achieving high net promoter score (NPS)
 Launched and trained BeWell (SAAS) onboarding and wellness programming - both Corporate and JCC channels
General Manager 09/2009 to 05/2012
Club One, Inc. / Valley of the Sun JCC – Scottsdale, AZ
 Supervised 100,000 sq. foot facility- membership sales, fitness, gf, aquatics, wellness, and spa operations
 Improved YOY sales 10% on a 5000 member budget and P&L responsibility of $5M dollar operation
 Created clear customer service focus with member experience as a core value
 Recruited, hired, developed, and evaluated all dept. directors (fitness, aquatics, gf, spa, membership, service desk)
 Collaborated with Jewish agencies to ensure cohesive branding and values permeated all programs and services
 Created yearly marketing plan to increase JCC reach while enhancing reputation within the community
Senior General Manager
Club One, Inc. – Chandler, AZ
 Provided operational oversight for 6 Club One fitness and wellness corporate facilities in 3 states
 Supervised 6 site managers on a combined operations budget in excess of $10 million
 Coordinated marketing and promotions to ensure membership and participation goals were met
 Successfully integrated staff, programs, and service into the local culture and develop quality onsite programs
 Maintained highest level of customer service and member experience
 Recruited, developed, and evaluated Program Managers and support staff at each location
 Managed P&L and budget, including sales, for locations of up to 2200 members
Operations Supervisor
Intel Corporation – Chandler, AZ
Managed Thin Films manufacturing team at Fab6 Intel plant - including operators, technicians, engineering groups in
production line. Clean room experience and expertise in managing teams created a successful, streamlined, efficient,
and harmonious team as an integral part of the production line.
Education
Master of Science: Kinesiology/ Wellness Management
California Polytechnic State University – San Luis Obispo, CA
Bachelor of Science: Exercise Science – Fitness in Business
California Polytechnic State University – San Luis Obispo, CA
Affiliations & Certifications
 International Health, Recreation, Sports Association  JCCA – Professional Conference Presenter
 American Council on Exercise  American College of Sports Medicine
 IDEA Health and Fitness Association – Group
Fitness Instructor
 Fitness Fest – AZ fitness conference volunteer
 CPR and AED Certified  American Red Cross
 Sexual Harassment for Managers training - 2015
Charitable Involvement
 Junior Achievement AZ – Junior High volunteer
2013
 Feed Your Starving Children volunteer - 2015
 Hospitality Chairperson – 503C non-profit
gymnastics organization – 2009 – 2013
 St. Andrew the Apostle Catholic Faith
Community volunteer
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