1. Abbas Bhabhrawala: Curriculum Vitae
Abbas Bhabhrawala
Mobile: +968-93547525
Email: abbas.bhabhrawala@outlook.com
Current Location: Muscat, Oman
Status: Married
SUMMARY PROFILE
A result oriented Professional with comprehensive skills and functional knowledge in: Aftersales, Part Development, Validation,
Endurance Testing (R&D and Quality) and Project Management – Automotive.
To join a reputed organization where I can utilize my years of rich and proven experience in aftersales, diagnosing, workshop
management, warranty process, customer care in automobile.
PROFESSIONAL EXPERIENCE
Organization: Moosa Abdul Rahman Hassan & C.o. L.L.C., Muscat, Oman
Service Engineer – GMC Brand
January’2015 to till date
Key Deliverables:
 To provide and deliver consistently technical support to branches/workshop technicians to achieve high quality of repairs and
ensure “Fix it right first time” and minimizing repeat repairs
 To verify, diagnose and resolve the repeat complain and new vehicle complains on priority
 Always conforming the complaint resolution by doing the road test after repairs, simulating the same condition as explained by
customers and analyzing the freeze failure records
 Monitoring the Service Bulletin, Campaigns, Preliminary information etc. on daily basis
 Monitor the internal comebacks on monthly basis and identifying the concerns for poor workmanship and wrong diagnosis to
improve the repair quality by taking counter measures again poor workmanship and wrong diagnosis by giving “OJT”
 Communicate to GMC TAC center and to give all required and requested technical inputs (Diagnosis report) for critical
issues/problems and for new product information
 Single point contact for GM Middle East technical team for technical inputs
 Identify the requirement and ordering the special tools from time to time
 Maintain high standard of personal presentation
 Represent in a professional manner at all times
 Undertake all responsibilities with reference to procedures
Additional task:
 Coordinating with the PDI for critical and major complaints/ongoing complaint for additional points to be checked
 Providing support for giving technical and dealer reports to customers and parts department as required case to case
 Providing support for extended warranty approvals and procedures
 Support to front office and sales for explaining customers the functions of the vehicle as required
 Warranty Approvals for pending cases from ATWM
 Special Tool Inventory
Achievements:
 Received the Top 10 dealer TAC contact in the entire GCC region
 Appreciated by the company for giving technical inputs, which help them in winning the legal cases in consumer protection
 Customer Enthusiasm, Customer Delight, On Time problem resolution
 Stabilized and standardized the special tools ordering and handling process
TRAININGS
Technical
 Completed most of the basic web based technical trainings
(Technical training conducted by GM Training Center, Dubai)
 Completed the Instructor based Integrated Controls trainings
(Technical training conducted by GM Training Center, Dubai)
 Completed the Instructor based Electrical trainings
(Technical training conducted by GM Training Center, Dubai)
Systems: GDS2, Tech 2, Global Warranty Management System, GM Global Connect, DMS
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Abbas Bhabhrawala
Mobile: +968 93547525 Email: abbas.bhabhrawala@outlook.com
 Completed the CVN verification training
(Technical training conducted by GM Training Center,
Dubai)
Trainings - Soft Skill
 Successfully completed Dealer management systems
 Successfully completed TAC training

2. Abbas Bhabhrawala: Curriculum Vitae
Organization: Volkswagen India Pvt. Ltd., Noida, India
Senior Engineer – R&D Powertrain
March’2012– September’2014 (2.5 Years)
Key Deliverable:
 Development, localization and cost optimization for Fuel System components, Acoustic Covers
 Development for 1.5 TDI Engine Parts - responsible for Rubber Hoses, Sheet Metal Parts, Heat Insulation parts, Fuel and Oil Filters,
Belt Tensioners and Idlers, molded plastic parts
 Co-ordination with supplier for proper and correct part development
 Co-ordination Activities between Quality, Purchase, Supplier Readiness Management, and Logistics for Initial Builds of Engine
as well as for Vehicle
 Tracking and Co-ordination with VW Headquarter - Germany and Skoda Headquarter-Czech for Engineering Change and BOM
Correction for new and current projects
 Production coordinator for new product launch for resolving issues to fulfill the milestones and to make sure the availability of
localized parts
 Analysis of BOM for further localization/deep-localization of Parts
 Feasibility Analysis and Drawing Study for parts identified to localize
 Identification of VAVE Ideas for Potential cost reduction
 New idea generation for local parts implementation against CKD parts, its alternate solution on the basis of cost saving with
appropriate time limit
 Responsible for doing Fuel Consumption Test for VW and Competitors cars
 Prototype Car Built
 Project Management Activities from Technical Department
 Represent in a professional manner at all times and to undertake all responsibilities with reference to procedures
Additional task:
 Researched and Studied the Homologation requirement, Safety requirements for CNG gas for Europe, Asia, India, America and made
a comparison for the future reference
 To build the prototype CNG car with sequential System for testing purpose
 Tear down of diesel engines for feasibility study
 Benchmarking Activities
Achievements:
 Made an comparison for different system used in CNG vehicles, no. of CNG vehicles, price trend for last 15 years
 Successfully made and completed the document for the homologation requirement of CNG vehicles and also made an
comparison between Europe, USA and Asia
 Successfully built an 2 prototype CNG vehicles
TRAININGS
Technical
 Completed the training on FMEA
(Technical training conducted by Volkswagen Academy)
 Completed the training on CAD
(Technical training conducted by Volkswagen Academy)
PROJECTS UNDERTAKEN
General Motors India Pvt. Ltd.
6 Months Industrial Training (Jan 2011 – June 2011)
 Quality operations station SOS updating and validating on regular basis
 Part of a RED-X team and used seven diamond tools to resolve three field complaints which helped in reduce warranty cost
 To analyze field product complaint report on weekly basis
JK Tyre BAJA SAE 2010 - 1 Year project (Jan 2009 – Jan 2010)
 Design, manufacture, test of an ATV and to compete in Endurance race and event
ACADEMIC
Name of Institute/University: A.D.Patel Institute of Technology / Sardar Patel University
Title of Qualification Awarded: B. Tech in Automobile Engineering
Percentage: 67.09% - 1st Class
Dates: Aug 2007 to June 2011
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Abbas Bhabhrawala
Mobile: +968 93547525 Email: abbas.bhabhrawala@outlook.com
 Completed the training on Product Development process
(Technical training conducted by Volkswagen Academy)
 Completed the training on Vento CAN communication system
((Technical training conducted by Volkswagen Academy)

3. Abbas Bhabhrawala: Curriculum Vitae
Skills:
Language: Proficient in English, Hindi, Gujarati
Computer: MS Word, MS Excel, MS PowerPoint (Advance)
Personal Details:
Date of birth: 23rd
July 1990
Present Address: P.O.Box -04, P.C.-100, Muscat, Oman
Permanent Address: 29; Taiyabi Society, Near Navjivan mill -2, Dahod – 389151, Gujarat, India
3 | P a g e
Abbas Bhabhrawala
Mobile: +968 93547525 Email: abbas.bhabhrawala@outlook.com