Worked as a customer service representing the Bank of Brazil Americas assisting Brazilian students from several locations in the world, evaluating blocked card to detect fraudulent activities, monitoring expenses, serving as a contact between customers and banks, to individually ensure and improve the customer experience and successful accomplishment while living and studying abroad

1. Luzia Lobner
111 Birch Ridge Circle - San Jose, CA - 95123 - (415) 279-0932 - lobnerl@yahoo.com
OBJECTIVE: To excel in a challenging position through hard work, and utilize strong skills gained
from experience in international and local jobs. Self-sufficient, able to establish objective and goals
and lead by example. Interpersonal leadership and problem solving skills, attention to details,
dedication and responsibility in the position held to result in improving efficiency and promoting
excellent result for the company. Ability to manage under pressure solving problems and making
assertive decision with integrity, flexibility, and accuracy.
SUMMARY:
Fluent in Portuguese and English
JOB EXPERIENCE:
February 2014 to November 2015
Portuguese Customer Service - Banco do Brasil Americas – Ciencias Sem Fronteiras
Worked as a customer service representing the Bank of Brazil Americas assisting Brazilian students
from several locations in the world, evaluating blocked card to detect fraudulent activities, monitoring
expenses, serving as a contact between customers and banks, to individually ensure and improve the
customer experience and successful accomplishment while living and studying abroad
January 2004 to December 2013
Office manager – Bay Area Rental Property management
Responsibility for the planning, organizing and controlling the day-to-day clerical aspect of the office,
including preparation, coordination, and communication between tenants and staff to support
important operations and to achieve best service. Human resources, payroll, monitoring and
managing the health and safety of workers
Supervisor: George Gage
December 1994 to September 1998
Anchor, producer and correspondent Journalist - Brazil Central Television
Investigating, researching and collecting evidence and information using reliable sources. Working
as a team preparing bulletins, headlines, reports, and presenting material 'on air' for both pre-
recorded and live, in a balanced and accurate way
Generating ideas for stories and features and following leads from the police, the public, press
conferences and other sources
Developing and maintaining local contacts assuming a public relations person.
Identifying, briefing, preparing questions, and conducting both live and recorded interviews for
potential interviewees
Appropriate editing software to produce complete packages for broadcast
Supervisor: Gilmar de Souza, Pontes e Lacerda - MT, Brazil
February 1994 to November 1996
Assistant Office Manager - SBT - TV Cidade
Manager of marketing working as a team player developing projects, beating the competition.
Responsible for creation and deliver of advertisings on the television
Answering phone calls, typing and greeting the customers and visitors

2. April 1990 to February 1994
Journalist - Jornal a Gazeta do Estado de Mato Grosso
Researching, interviewing, writing, editing and presenting the news on a tight deadline and in an
honest, ethical, engaging style, balanced, and lawful impartial way
Responsible for bringing the news in time to be released for the public
Attending court’s and council meetings and building contacts and sources Fact-checking information
responsible for keeping the news updated
Supervisor Samuel de Andrade, Pontes e Lacerda, MT Brazil
May 1986 to February 1990
Executive Secretary - Radio Vale da Serra
Responsible for creation of programs
Supervising employees, answering phone calls, greeting visitors, assisting the directory, taking
minutes of the meeting.
Undertaking general research for programs
General administrative duties, preparing contracts and payments, answering and archiving details of
phone, payroll, meetings
studio time and equipment assisting with time-keeping assisting the production team
assisting with the recording of transmissions
recording program costs
Supervisor: Joao Pessoa, Sao Luiz de Montes Belos, GO, Brazil
July 1982 to May 1986
Administrative Assistant - APAE
Responsible for enrolling students, delivering documents from school to the State Secretary of
Education of Mato Grosso
Created educational activities and motivated literature in libraries
Worked and participate in family activities, schools, communities, social groups as a way of
practicing on the rights and social inclusion for disable people
Supervisor: Rosa M. de Andrade, Pontes e Lacerda, Mato Grosso
EDUCATION
 Associate in Arts in International travel and tourism - City College of San Francisco, San
Francisco - California - December 2006
 Certified of Completion on Training in the area of criminal Justice - Heald College Police
Academy of Hayward, California - November 2007
 Associate in Arts in Business Administration with Emphasis in Criminal Justice - Heald College
of Concord, California - July 2009
 Certificate of completion in Consumer Affairs focusing on areas of public relations,
communication, legal aspects’ observation and documentation, First Aid, how to deal with
difficult people, as well as training, skills and power to voice of prison - Silicon Valley Training
School – San Jose, California - June 2014
 Certificate of completion in import and export - Siscomex - Santos - SaoPaulo - August 2014
Certificate of Completion in Customs Broker - Siscomex - Santos - Sao Paulo - August 2014