Elaine Takagi is a network administrator based in Chicago with over 20 years of experience supporting business operations. She recently obtained her CCNA certification and seeks to use her solid knowledge of IT, routing and switching, network security, and WAN technologies to achieve organizational excellence. Her experience includes roles at Xerox Corporation where she oversaw equipment installations and removals, and at Peapod.com where she resolved customer issues across multiple platforms. She has networking certifications including CCENT, CCNA, and Network+ and is proficient in technologies such as IP addressing, routing protocols, firewalls, and Linux/Windows commands.

1. Elaine Takagi elainetalltree@yahoo.com
Chicago, Illinois 773-573-7054
https://www.linkedin.com/in/etakagi
Network Administrator
Recently certified Cisco networking associate(CCNA) with 20+ years supporting successful sales,
service, and business operations in the office products business sector seeks to use solid knowledge
of information technology(IT), routing and switching(R/S), basic network security, enterprise
redundancy techniques; and WAN technologies to achieve organizational excellence.
Networking Certifications: CCENT, CCNA, Network+
Routing and Switching Fundamentals; IPV4 and IPV6 addressing schemes; NAT; Subnetting; OSI and
IP/TCP models; Ethernet/Fiber and wireless technologies(WAP); VTP, VLANs; Basic CLI commands;
Spanning Tree Protocol(STP); Frame Relay; PPP; ACLs; DNS;DHCP; Routing protocols: RIP2,OSPF
EIGRP; Familiarity with security tools, firewalls, VPNs; SNMP; IPSec. Basic Linux and Windows
commands. Computer Forensics.
Professional Experience
Xerox Corporation (August 1999 to August 2015)
Workflow Coordinator (11/2014 to 08/2015)
Converted various types of digital media from platform to platform continuously throughout the day.
Monitored document flow across platforms & departments to ensure process compliance and load
balance.
Key achievements: Processed a daily average of 200 orders representing $2M in sales.
Served as a Subject Matter Expert for several Lean Six Sigma projects and several system upgrades
reducing overall staffing requirements.
Aged Open Removal Focal (03/2013 to 11/2014)
Monitored and managed a file of open requests to remove Xerox equipment from customer locations
and internal Xerox sites. Workflow coordinator and aged open removal focal point.
Key achievements: Operations Recognition Certificate for completing 500 serial number requests in 4
days enabling the department to achieve its March 2015 business goals.
Employee of the Quarter for the 2nd
Quarter 2013.
Customer Business Representative (08/1999 to 03/2013)
Xerox Capital Services, a Joint Venture Company with GE (2001-2009)
Oversaw timely movement of equipment from customer order to customer install. Assisted in all
aspects of pre-and-post sale customer relations with the sales rep.
Peapod.com (October 1996 to August 1999)
Customer Service Representative for successful internet startup.
Successfully resolved 35-40 customer issues a day, interacting across various platforms; email,
phone, e-chat.
Key achievements: Composed several standardized email templates to explain Peapod promotions
and software.
Additional Skills: MS Office Suite, Vlookup; GE framework:Six Sigma/Lean Six Sigma
Education
IT Career Lab 2016
University of Chicago Bachelor of Arts Linguistics