1. Zorka F Lescano
8030 NW 96th
Terrace Apt 202
Tamarac, FL 33321
(954) 627 2543
zoaxel@hotmail.com
Objective Obtain a position where I can use my experience, skills and training to contribute to the growth and
success of the company and my own professional career.
Employment
History Larry J Ross Allstate Agency ( July 2015 – March 2016)
Customer Service Representative
Identify customer needs, market to service and sell appropriate auto and homeowners insurance;
Manage and service new and existing accounts, collect payments, process policy changes and pivot
for life insurance.
Marie Buchholz State Farm Agency (November 2013- March 2015)
Insurance Sales Representative
Identify customer needs and market appropriate insurance and financial services (Auto, Home &
Bank); Schedule appointments to cross sell and prospect new business by following leads
generated from referrals, networking, marketing and leads databases;
Manage marketing operations by compiling, reporting information and ordering materials; Manage
all office supplies and replenishing inventory maintaining office budget;
Collect payments, process policy changes, manage basic bookkeeping, complete daily bank
transactions and deposits; maintain and update all filing, incoming and outgoing mail;
State Farm Bank certified and top producer in bank products.
Suntrust Bank ( October 2012 -November 2013)
Teller
Identify customer needs and market appropriate financial services, manage and service new and
existing accounts; Schedule appointments to cross sell and prospect new business by following up
on leads generated from referrals.
One Stop Check Cash (January 2010 - July 2012)
Teller
Collect payments, cash checks, manage basic bookkeeping, complete daily bank transactions and
deposits; Maintain and update all filing, incoming and outgoing mail; Organize and supervise branch
work schedule and payroll.
Wachovia Bank (December 2007-October 2009)
Roving Teller
Identify customer needs and market appropriate insurance and financial services; Manage new and
existing accounts; Cross sell and prospect new business by following leads generated from
referrals.
Education
2 15 Life & Health (Including Annuities & Variables Contract) – Present in Class
4 40 Customer Service Representative - Central Insurance(2014)
Food Safety Management - National Registry of Food Safety Professionals(2002)
Computer Technology - Florida Atlantic Vocational School
High School Degree - Penn Foster (Graduated 2010)
State Florida Notary Public (2009)
Skills &
Experience
Languages
Excellent social, communication (listening, verbal, written) and organization skills;
Ability to manage fast pace work environment with a team structure and/or individually;
Ability to obtain and process information, make decisions and solve problems;
Strong capability to manage multiple phone lines and multitask.
Experience with Windows Operational System, Internet Explorer, Microsoft Office Programs
(Microsoft Word, Excel, Power Point) Microsoft Outlook.
Fluent English and Spanish