1. MIHAELA ZEINALI
713 Oak St.
Garland, TX 75040
Phone/Fax: 972-276-3582 Cell: 469-323-0920
Email: mzeinali@twc.com
EDUCATION
Associate Degree in Paralegal Studies, nationally and regionally accredited distant learning
program, Ashworth College, Norcross, GA, 2004-2009, graduated with honors. Graduated from
Garland Citizen Police Academy, Garland, TX, May 2012, and from the Citizen Fire Academy in
Garland, TX, October 2015. Awarded a Certificate of successful completion of “ Landmarks of
Prophecy” seminar by Garland Faith Community Church, on May 24, 2016 (from Oktober 2015
to May 2016).
Master’s Degree program (completed without a degree) at Duisburg University/Germany, 1978-
1985, Major in Anglo-American Studies, Minor in Education and Philosophy. Publication of my
MA (Master of Arts)-written thesis: “The German image in some American magazines 1941-
1946, a bilingual documentation”, edited by R.G. Fischer publisher, in Germany, 1987.
Fall semester 1982- attended graduate courses in American Studies at Buffalo (N.Y.) State
University, as a Friedrich-Naumann-Foundation scholar in a foreign student exchange program.
International Business and Trade Certificate, Richland College, Dallas, TX, 1993-1994.
Continuing Education certificates in Small Business Administration, Computer Sciences and
Journalism, Duisburg and Hamburg (Germany) 1986-1988.
Attended foreign languages private schools courses in German, Spanish and Italian and general
office skills, in Bucharest (Romania) 1973-1975.
From 2012 and ongoing attending Intelligence webinars with Henley-Putnam University, in San
Jose, CA, national and international webinars, professional continuing education seminars and
workshops, mainly in the linguistic and legal areas, general culture, religion and civic fields.
From October 16 to November 21, 2015, attended a Prophecy Seminar at the Garland Faith
Community church with Lynnwood & Peggy Spangler. On May 24, 2016, awarded the certificate
of successful completion of ”Landmarks of Prophecy” seminar from Garland Faith community
Church, Garland, Texas.
From September 10, 2015 to October 31, 2015 attended Garland’s Citizen’s Fire Academy,
awarded a certificate of completion from the Garland Fire Department.
Outstanding telesales and customer service skills: outbound, inbound, appointment setting,
account managing.
2. Resume page 2
Mihaela Zeinali
QUALIFICATIONS AND SKILLS
Advanced foreign languages skills: superior speaking, writing and reading in German and
Romanian, basic speak and read in French and Spanish. Over 30 years experience as a Freelance
Interpreter/Translator and private Instructor for English, German and Romanian. Currently
continuing as a freelance Interpreter/Translator for English, German and Romanian (in and out
of all these combined languages), mainly in the medical and legal fields, such as: hospitals,
medical offices, law offices, courts (municipal, criminal, civic courts), technical, legal, documents
and general translations.
General clerical, administrative, international marketing and accounting skills, excellent
communication, sales, organizational, management and leadership skills.
Computer skills: all Windows , WordPerfect, spreadsheets, outlook express, act, database,
internet research, hand-held computer, peripheral computer technology.
WORK EXPERIENCE
From August 15, 2012 to present, working as a cook with McDonald’s, in Garland, TX,
responsible for food preparation, training new employees and general kitchen work.
From March 7 to April 16, 2012, working with Quality First Personnel as a temporary filing
clerk for Yee & Associates, Intellectual Property Law Firm in Dallas, TX.
The Salvation Army in Garland, TX, from September 21 to November 11 and from December
12 to 22, 2011, as well as from September to November and in December of 2009 and 2010.
Responsible for seasonal clerical work, applications and data entry processing for an annual
seasonal charity project , conducting face to face client interviews in English and basic Spanish,
warehouse handling and distribution of charity goods.
Department of Commerce/Census 2010, in Dallas, TX, from March to May, 2009 and from
April to June, 2010.
Working as a Lister and Enumerator on a temporary contract, as a Lister responsible for
canvassing, updating and map spotting living units and quarters with a hand-held computer, as
an Enumerator responsible for administrating and conducting door-to-door interviews with
people for filling out the Census 2010 questionnaires in the Dallas county field.
Resume page 3
3. Mihaela Zeinali
Bank of America (former MBNA America Bank) in Addison, TX, from October 1999 to July
2007.
Working for the credit card telesales services and HR departments as: new account specialist,
account manager and payroll coordinator. Responsibilities: mainly B2C outbound and
occasionally inbound sales calls to or from potential and assigned existing customers for
acquiring and retention of new credit card accounts, handling outbound financial and customer
service related programs and consulting for existing and new customers. Selected for the
payroll coordination position and to assist team managers in training new hires because of my
excellent communication and leadership abilities. Between 2001 and 2004 responsible mainly
for the payroll coordination of the telesales department employees (around 200 to 300
employees): supervising, coordinating, processing timecards, timesheets, discrepancies and the
whole biweekly payment process.
Jani-King International, in Dallas, TX, from October 2007 to January 2008.
Telemarketer/appointment setter in the call center, responsible for B2B appointment setting
outbound sales calls, acquiring and developing new customers and business relationships,
maintaining and updating database and leads.
Ongoing temporary assignments as a data entry and general office clerk for the Credit
Protection Association in Dallas, TX. Responsible mainly for data entry and occasional clerical
work: sorting, filing and shredding incoming mail.
Venturi Staffing Partners, temporary employee working for Bank of America Lockbox
operation facility in Richardson, TX, from April to June 2008.
Worked as a seasonal temporary contractor, responsible mainly for data entry, general clerical
banking operations work: sorting and processing incoming mail, cash, photocopying with state
of the art copy machines, auditing and processing checks and vouchers.
AWARDS AND ASSOCIATIONS
Chosen as the “Employee of the year” in December of 2014 by McDonald’s. Received over
twenty work-related commendations between 2000 and 2007 from Bank of America (former
MBNA America Bank) for: best productivity, best attendance, team spirit, team peer, 99%
accuracy in payroll processing, work attitude.
Active member of and volunteer for local, national and international professional, non-profit,
community and grassroots associations and organizations, such as: national and international
Interpreters and Translators Associations, Dallas Area Paralegal Association and national
Paralegal Associations, member of the International Honor Society Delta Epsilon Tau at
Ashworth College Alpha of Georgia, Chandler Neighborhood Association, Garland, TX, GCPAAA
(Garland Citizen Police Academy Alumni Association), Organizing for America (grassroots
association supporting President Barak Obama, his agenda and administration), Friedrich-
Naumann-Foundation Alumni Association (Germany) Scholar and member since 1980, The
Salvation Army, and others.
