1. Kyra Flowers
Seeking a challenging career that will push and guide me toward success in the
future.
Des Moines, WA 98198
kyraflowers.tf@gmail.com - 2065491496
Currently seeking a career within / or around the field of psychology or Mental Health to gain more experience
and understanding so that I am successful in assisting clients / individuals in the future.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Service Support Representative
Electronic Transaction Consultants Corporation - Seattle Hill-Silver Firs, WA - January 2015 to Present
Responsibilities
Day to day responsibilities include; answering customer emails, complaints and refund requests. Other duties
include; processing disputes, uploading documents, calling customers back as they request (Click 2 Calls),
and assisting the call center when call volumes spike. Setting up customer accounts, provide instructions on
how to pay a toll bill or disputing charges.
Accomplishments
This position is providing me with the opportunity to display my skills as a representative and partially allows
me to utilize my degree.
Skills Used
Customer Service
Microsoft / Outlook
Typing 40+ wpm
Phone Skills - Answering / Transferring
Email, copy, scan, upload documents
Customer Support Representative / Chat Rep
Xerox / Google - Redmond, WA - 2013 to September 2014
Redmond, WA
Nov 2013 Sept 2014
My job responsibilities include; answering customer inquiries about charges, subscriptions, applications,
services, new releases, Google products. Ensuring that the customer has a memorable experience by
providing stellar customer service and support in my area of expertise.
Duties
Process refunds

2. Cancel subscriptions or transfer to correct department.
Troubleshoot issues customers may experience.
Email customers.
Provide details regarding purchases, as long as the customer is authenticated.
Customer Service Representative
St. Bldg - Seattle, WA - January 2013 to September 2013
Taking calls in an inbound call center for an online based company which specialized in clothes and shoes
for mom, kids, and babies.
Duties
● taking or placing orders
● tracking orders
● verifying cancellations
● canceling orders
● emailing customers, etc.
EDUCATION
Master's in Forensic Psychology
Argosy University - Phoenix, AZ
2012 to 2015
Bachelor's
Antioch University Seattle - Seattle, WA
January 2006 to June 2011
SKILLS
Microsoft (10+ years), Outlook (10+ years), Type 45 Wpm (10+ years), Customer Service (10+ years)