1. Amanda Hanlin
148 Blair Ave
Hurlford
Kilmarnock
KA15AT
Mobile: 07802781094
Email: amanda.hanlin@icloud.com
Age: 31
Willing to work:
Glasgow, Ayrshire South, Ayrshire North and
Ayrshire East (authorised to work in UK)
Full time, permanent
Min target salary:
£16,000.00 per year
Notice period: 4 weeks
I am currently looking for a change of career with in the admin and customer service sector. I am highly
motivated person with hard working ethic as can be highlighted with my progression within my current role. I am
committed to my job and to good time keeping and attendance and will always endeavour to go the extra mile
when required to ensure an excellent service in any area of my employment. I am also currently a trained
internal auditor and responsible for overseeing that procedures are kept to a high standard within our depot. I
am also literate in all Microsoft packages and able to train new team members to a high level with in all aspects
of my current position.
Employment history
2014 - present PreBrief Clerk / Acting Depot Operations Administrator
DPD/Geopost
As well as the duties highlight as a Pre brief Clerk I am responsible for transport
administration. In this roll I must ensure that our O License drivers adhere to all areas of
transport law on a daily basis, ensure all this information is reported on a weekly basis.
Making sure that all vehicles for 3.5 - 18 ton are serviced, defected and repaired at top
speed to ensure operations is not affected.
Filing all paper worker, updating required drives, ordering fuel and making sure all areas
are maintained to a 90% standard.
2014 - 2014 Recruitment Resourcer
DPD/Geopost
In this area I was required to assist the Regional Recruitment Manager in an admin roll.
My duties were to respond to applications, vet potential applicants. book them in to a
meeting with in their required area from Aberdeen to Carlisle, make sure their application
pack was completed and sent to the department to be processed, relaying the outcome to
the manager and applicant, booking in successful applicants for training prior to start date
and sending all training and paperwork to the ODF department to ensure a successful
start date. In addition to this I attended the meetings up to three times a week to assist the
manager. I also developed excel sheets that the the manager could see at a glance all
applicant for each of the 7 depots and what stage in the process they are at.
2009 - 2014 PreBrief Clerk
DPD/Geopost
In this role I was required to maintain I high level and quick response to customer queries
either electronically or on the telephone. I also became an internal auditor within the depot
responsible for overseeing depot procedures and ensuring that we maintain a high level of
performance as a team. I was then giving responsibility of maintaining Health and safety
and annual training standards under the depot quality manager resulting in and 95% score
on our random audit. While maintaining these areas I was also responsible for collating
daily reports, some of my own design on excel, and making sure this was all reported to
the region on time.
2006 - 2009 Debrief Clerk
DPD/Geopost
Amanda Hanlin Curriculum Vitae: page 1

2. In this role I was required to maintain I high level and quick response to customer queries
either electronically or on the telephone. As well as this I was responsible for inputted all
the daily data on to excel to generate our daily stop cost making sure we were always on
target.
Career break
Maternity Leave Dec 07 - Sept 08
Specific skills
Expert: Copy Typing (10 years) Customer Service - Non Call Centre (10 years) Data Entry
(10 years) Dealing with Complaints (9 years) Filing (9 years) Microsoft Excel (9
years) Microsoft Word (9 years) Data Analysis: Teaching (7 years) Data Processing
(7 years) Training (Admin/Secretarial/PA) (7 years) Audit Clerk (6 years) Archiving (5
years) Microsoft Access (5 years) Note Taking (5 years) Document Preparation (4
years) Stationery Management (4 years) Recruitment Consulting - Admin/Secretarial
(Less than 1 yr)
Intermediate: Printer Maintenance (5 years) Desk Research (4 years) Microsoft Powerpoint (1
year)
Qualifications
Acting and Performance
Motherwell College (2002-2004)
Other qualifications
Transport Legislation
Security Awareness
Health and Safety
Internal auditing
Office Health and Safety
Full UK automatic driving licence held.
Work permits
Activities
cinema, spending time with my son, family and friends
References
available on request
Amanda Hanlin Curriculum Vitae: page 2