Ian Drummond is a self-motivated individual seeking a position in delivery. He has 15 years of experience in operations management, most recently as Operations Manager for APLE coordinating Amazon deliveries. He demonstrates strong leadership, customer service, and problem-solving skills developed over a career in retail and industrial roles. Ian is relocating back to Pontypridd and has an extensive work history demonstrating management responsibilities and success in both retail and logistics operations.

1. IAN DRUMMOND
Profile Summary
I am a responsible, reliable, punctual and self motivated individual who is hard working and
has excellent leadership skills. I have obtained many skills through my employment that
would be transferable to a position within your company. I like to be methodical in my
approach to situations but I am also able to make crucial decisions in pressure situations.
During my employment in the retail sector I developed excellent customer service skills and
learnt to resolve problems quickly, efficiently and productively. I worked my way up to Store
Manager as I gained more experience and confidence. After my family relocated to
Monmouth I took a position in the industrial sector as opportunities within the retail sector
were scarce and I needed to provide for my young family. However, I have now permanently
moved back to the Pontypridd area and I am looking to obtain employment in the delivery
sector.
Personal Details
Address: 25 Shakespeare Rise
Rhydyfelin
Pontypridd
CF37 5HB
Email: ian.drummond@hotmail.co.uk
Telephone: 07922164111
Employment
Dates: 6th October 2014 to 10th April 2016
Job Title: Operations Manager
Company: APLE
Bradbury Abbey
Milton Keynes
Responsibilities: I was the Operations Manager for APLE delivery agent for Amazon.
My responsibilities were organising the staff rotas for the month to
ensure that all delivery routes were covered. Liaising with the contact
centre to assess the remaining volumes out for delivery and to ensure
that I had the correct amount of staff to do the job. I had to ensure that
the drivers know exactly what area they had been aligned to and that
they had all the tools to ensure that the job was done efficiently.
Taking calls and emails from Amazon Depot staff and management.
Attending daily flow meetings to report any issues or problems. Field
calls from drivers regarding any issues they have with their routes.

2. Resolve vehicle issues, organising repairs and replacements. Keep
daily contact with the APLE contact centre to keep them up to date
with any problems specific to the Cardiff area. I co-ordinated
assistance for drivers that were struggling and I organised and
implemented retraining for drivers who were not performing as well as
was expected. I also covered deliveries if we were short staffed.
I was also responsible for the training of future supervisors and lead
drivers for the site, and have been trained to carry out approved
Amazon inductions for all new drivers that come through the
recruitment process.
It was also my responsibility to manage a sustainable continual growth
of APLE as a delivery service within the Bristol/Cardiff area.
Dates: November 1999 to October 2014
Job Title: Sheet Metal Worker/Driver
Company: Oasis Metal Products
Monmouth
Responsibilities: Working as part of a team duties include machine operation, spraying,
assembly, deliveries, and filing invoices.
Dates: April 1999 to October 1999
Job Title Temporary Deputy Store Manager
Company: Reebok
Bridgend
Responsibilities: All areas of staff management such as rotas, annual leave, staff
training. Stock management and reordering. Shop assistant duties as
required.
Dates: November 1995 to September 1998
Job Title: Store Manager
Company: Lidl
Leicestershire
Responsibilities: All areas of staff management such as rotas, annual leave, staff training
and the completion of paperwork relating to all areas of the store and
staff, dealing with customer queries and complaints, stock
management, shop assistant duties as required, and banking.
Dates: January 1990 to November 1995
Job Title: Stock Supervisor and Acting Manager

3. Company: Iceland Ltd
Cardiff
Responsibilities: All areas of retail from receipt of delivery and stock replacement to the
processing of cash and customer service, also covering as Manager
during the store Managers absence.
Education
School Dates: July 1983 to December 1989
School: St Martins Comprehensive
Caerphilly
Qualifications: GCSE Grade
Maths B
English Language C
English Literature C
Geology C
Geography D
Computer Studies D
Physics D
References
References are available on request.